Tracy Myers
Tracy Myers at Frank Myers Auto Maxx

Tracy Myers | Page 8

Architect Of Ideas

Frank Myers Auto Maxx

4200 N Patterson Ave
Winston-Salem, NC 27105

Contact Me
4.1
77 Reviews

Tracy is an award-winning small business marketing & branding solutions specialist, car dealership owner, best-selling author, Emmy-winning movie producer, speaker, business coach, wrestling promoter and entrepreneur. He is commonly referred to as The Nation’s Premier Automotive Solutions Provider while Best-Selling author and legendary speaker Brian Tracy called him "a visionary... a Walt Disney for a new generation."

Dealership Experience

32 yrs, 9 mos

Industry Experience

36 yrs, 5 mos

Specialties & Trainings

Certified Master Dealer

Employee Video

4.1

77 Reviews

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77 Reviews of Tracy Myers

May 17, 2012

Dealership Rating

I saw a truck I wanted there, and stopped in. The first thing they wanted me to do was "pre qualify" I just wanted to make sure I liked the truck before anything, so the salesman took me on a test drive. More

by FAQFrankMyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 07, 2012

Frank Myers Auto Maxx responded

My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. Please allow me to sincerely apologize to you for the bad experience you had at my store. While we strive to make everyone happy, we obviously failed where you were concerned. I have closely reviewed what happened with my Sales Manager and it seems that there was a misunderstanding. After backtracking and looking into our computer system, it seems as if there was a malfunction and the wrong paperwork was printed for every customer that came in that day. That is why you were presented the option for thousands down or a co-signer. This is embarrasing, to say the least. At this point I know that it doesn't matter. I simply wanted to clarify and to apologize. I have also spoken to the salesperson you worked with regarding what happened. He admitted that he handled your situation wrong by trying to "pre-qualify" you and he has been firmly disciplined according to my strict company policy on superior customer service. Please know that I do not advocate doing business that way and will not tolerate it for any reason. In closing, if you were to choose a dealership over ours I would recommend the Chevy store. They are a great dealership, do a really good job. I know the family who owns it. The one thing that they told you that I would like to clarify is that we do not have "our own bank". I'm not sure where they got that information but it is inaccurate. They are the ones that have their own bank with GMAC and that's how they offer the 0% APR. I will call their sales manager today to make sure they understand. I appreciate you sharing that with me so I can correct it. Could I ask how you would have liked for us to handle this differently? What would have made you happy that was in our control? If you are ever up my way then I would encourage you to stop in to say hello. I would like to meet you in person and possibly bend your ear on how to make this a better place to shop for a car. Sincerely, Tracy Myers

May 03, 2012

Dealership Rating

I love and appreciate Frank Myers Auto Maxx! They were there for me when I needed them the most! When everyone else said "NO" they said YES and for that I am grateful! I would definitely recommend this d More

by tinamarie102866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2013

Frank Myers Auto Maxx responded

While even we have to say NO sometimes, it is NOT something we like to say. I'm happy that we said YES to you. Thank you for your kind words and for being a member of the Frank Myers Auto Maxx family of customers. Tracy Myers Frank Myers Auto

April 28, 2012

Dealership Rating

The service, care, interaction up to date has been fantastic. I opted for Frank Myers Auto because of all the built-in customer peace of mind value. Buying a used car is always somewhat of a gamble an More

by Gokart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken McBride

Dec 24, 2013

Frank Myers Auto Maxx responded

Thank you for your kind words and for being a member of the Frank Myers Auto Maxx family of customers. YOU are appreciated. If I can ever be of assistance, please let me know. We are here to serve. Tracy Myers Frank Myers Auto Maxx

March 20, 2012

Dealership Rating

I have known and worked with the Myers family since 1996. Tracy and Frank have never been anything but above board to the best of my knowledge. I used to work in finance and finance cars for the dealership More

by wfdeacon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 24, 2013

Frank Myers Auto Maxx responded

My Team and I appreciate you. Thank you for the kind words and we hope to see you again soon. PS Dad says hello. Stop in and see us sometime. Tracy Myers Frank Myers Auto Maxx

July 06, 2011

Dealership Rating

I went down with my parents to Frank Myers Auto Maxx and they decided to trade their old car for a newer used car. This was the 4th vehicle that my family members have purchased from here. The staff treated More

by DKing1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bud, Tracy

Dec 24, 2013

Frank Myers Auto Maxx responded

My Team and I are thankful for you and your family. If I can ever be of assistance, please let me know. Thank you! Tracy Myers

July 01, 2011

Dealership Rating

I am extremely satisfied to take my SUV to parts/service to have friendly but knowledgable work completed...my son luvs talkin to the staff...thx Tracy :) More

by champion71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Myers

May 12, 2010

Dealership Rating

+PLEASE PLEASE TAKE THE CAR YOUR BUYING FROM THESE PEOPLE TO A CERTIFIED MECHANIC BEFORE SIGNING ANYTHING!! +DO NOT TRUST THEIR "160 POINT" INSPECTION +MAKE SURE YOU LOOK AT THE CARFAX REPORT F More

by teamscon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: keith

May 27, 2010

Frank Myers Auto Maxx responded

Once again, thank you for contacting us and allowing the Frank Myers Auto Maxx Team the opportunity to offer you a resolution. While I'm not sure why you continue to have problems with your vehicle, what I can do is assure you that we will do the right thing and these issues you've mentioned will be resolved. The good news is that your vehicle is Certified, it has the remainder of the factory warranty PLUS it has the Lifetime Engine Warranty that we gave you at the time of purchase. PLUs I'm assuming you received the DVD player that you requested for your Caliber? If not, please let me know and I will expedite that for you. While no one has a crystal ball to determine if a vehicle will give problems in the future, I am confident that you will not continue to have a "project car with revolving problems" once we take care of the small issues that you are currently having. If you are still unhappy and choose not to keep the car, please let me know and we will do whatever we need to do to trade you out of the Caliber and into a vehicle you and your family are more satisfied with. It is also a possibility that your finance company will offer a substitution of collateral. Just let me know the direction you want to take and we will take it. In closing, please know that everyone at the dealership would like to "thank you" for protecting our Nation by being an Operation Iraqi Freedom vet. When my Great Grandfather started the first Frank Myers store more than 80 years ago, he understood the importance of the American Dream (since our ancestors are from Germany). With that being said, it would be my desire to sit down face to face and come to a mutual understanding on how to move forward with you. I look forward to hearing from you and giving you the same Frank Myers Auto Maxx Experience that everyone else has...5 Stars Plus!

Jun 01, 2010

Frank Myers Auto Maxx responded

Thank you for your response. I appreciate your willingness to sit down and try to work this out. I am confident that we can achieve some type of resolution. Please tell me when it is best for you to visit the dealership. Even though I am out of the office quite a bit, I will do what it takes to accomodate my schedule/travel plans to speak with you. Also, you called and left me a message today concerning the jack that you ordered and the reimbursement of your warranty deductible. While I would like to speak with you about this, you didn't leave me your phone number. I also wanted to check to see if you recieved the DVD players and the owners manual that you asked for? Please let me know. Sincerely, Tracy Myers Frank Myers Auto Maxx

Jun 30, 2010

Frank Myers Auto Maxx responded

I am glad we could help make this situation right, make you a Frank Myers Auto Maxx believer and...most of all...help you get a car that you and your family feel safe in. Please call me if you need to talk or you can find my email address on our website at http://www.frankmyersauto.com

May 28, 2010

teamscon responded

Alright, we would be more then happy to sit down and speak with you, the owner and noone else about how to resolve the situation. Thank you for your response, Daniel George

Jun 02, 2010

teamscon responded

Truthfully, it is very hard for me to contact your dealership and talk to your team knowing what all we have been put through. I am at a loss of words still. My fiance will call you tomarrow (wednesday) around 4:00pm to schedule a time for us to come in and talk. You have no idea how much pain this has put us through, and the amount of time we have lost. But, I would still like to sit down and talk with you as I said to give you the chance to make us "frank myers believers." Thanks, Daniel

Jun 12, 2010

teamscon responded

6-11-10 To my surprise Tracy Myers did what he said and took the car back and let us pick another. (gave us 15,000 which was the price of the car we bought) I made the classic mistake of buying a car without getting it checked by a mechanic first. But, at the same time they were selling a car with alot of problems. All in all, I dont think frank myers auto is out to screw anyone. Just like any dealership you buy from the car needs to be checked first. Tracy thank you for making this right you really helped us alot. My family appreciates it and we are now very satisfied with our new car. I simply could not stop until it was fixed and make sure I didnt loose 7,000 (my trade in value on my truck) Im sure the first car we were sold wouldn't last 40,000 miles. All in all, thanks for the help finding a solution to our problem and if I know anyone who needs your help getting a car I will refer them. Sincerely, Daniel

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