Tony White | Page 6

I am a first-time customer here - I appreciated the service advisor, Troy White who wore a mask and effectively communicated information about the status of my car and future needs. My car was nicely service advisor, Troy White who wore a mask and effectively communicated information about the status of my car and future needs. My car was nicely washed and vacuumed and the general maintenance did not take very long. My positive review ends there Since despite their covid-19 conscious approach that is mentioned on each email communication, so many staff members did not wear masks, including the cashier and the individual who drove my car after the service. It was just perplexing and I decided to remain outside while the service was being done. I want to patronize a company that stands by their word and is interested in the health and safety of others. Additionally, when I made the appointment the representative was very sluggish in her speech and could not tell me the cost of the specific service I had scheduled. It didn't seem like a complex question. Maybe it was an off day for her. However, I won't be a returning customer due to their careless health attitudes. More

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Maus Acura Service Department is honest and considerate. They are thorough with my vehicle and respond to questions quickly. Special shout out to Tony W.! They are thorough with my vehicle and respond to questions quickly. Special shout out to Tony W.! More

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Got my schedule maintenance service. Waiting time reasonable, waiting area clean and comfortable. My advisor Antonio White was great, friendly and very understanding with my concerns. reasonable, waiting area clean and comfortable. My advisor Antonio White was great, friendly and very understanding with my concerns. More

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I received great service. I was seen quickly and was given a loaner vehicle. I would rate this dealer overall with 5 stars, but the service was pricey. given a loaner vehicle. I would rate this dealer overall with 5 stars, but the service was pricey. More

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Quick and courteous. I want to thank Tony for keeping me informed and delivery my service in a timely fashion. I will be back for future maintenance on my vehicle. informed and delivery my service in a timely fashion. I will be back for future maintenance on my vehicle. More

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This dealership denied the fact that my Acura MDX 2014 had safety recall for tail light condensation and outage of the tailgate lights causing hazardous situation for the vehicle. i did a lot of research had safety recall for tail light condensation and outage of the tailgate lights causing hazardous situation for the vehicle. i did a lot of research and even though my VIN did not indicate this recall, other people had similar issues and Acura fixed it. This dealership’s Tony quoted me $800 plus just to diagnose electrical problem saying my issue is not due to recall or my vehicle is out of warranty. The way Tony handled my case was very poor quality. I have always used this dealership which was Ferman Acura but now with new name change their customer service seems to have gone down the drain. I called Tony, and told him I was very unhappy with his service, he did not do much. Acura, you need to fix this condensation and taillight/ tailgate light dangerous issue fixed. Water got inside the left tail light and must have caused the outage which Tony and his team refused to look at without me agreeing to pay $800 for just the diagnosis. This is not acceptable. I went back and brought my MDX without getting it fixed. I have not heard $800 charge just to diagnose electrical problem. Very poor service and hassle to customer. More

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Acura recalled a part in the airbag. They had to order it but it came in within a couple of days. I only had to wait 30 minutes for them to install it & then I was on my way. Thanks Maus for quick, very frie but it came in within a couple of days. I only had to wait 30 minutes for them to install it & then I was on my way. Thanks Maus for quick, very friendly service! More

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After a reoccurring problem on my vehicle, the service department thoroughly took care of the repair without further cost or trouble. They provided a loaner and kept my car until the job was done correctl department thoroughly took care of the repair without further cost or trouble. They provided a loaner and kept my car until the job was done correctly. I really appreciated how the repair was done completely with courtesy and professionalism. I was kept informed throughout the days it remained in service. Great experience. More

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