Tony Poston | Page 4

Tony in Sales and Sam in Finance were both extremely helpful in my car-buying process. They were honest, easy to talk to, and helped me to make the best decisions for myself. I also love how responsive helpful in my car-buying process. They were honest, easy to talk to, and helped me to make the best decisions for myself. I also love how responsive they both were to any questions I had. I would definitely recommend Dean Team to future customers based on my experience! More

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I was in contact with Tony before the purchase because I was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some pre-sale information with him about my obstacles and he gently fielded those in our conversation at the xxx. During the process, Tony overcame all the obstacles that my husband (our family car go-to) threw out. He was transparent, forthcoming, and provided facts about the car that we understood. We came in unannounced. Vito greeted us and asked what we were looking for. I gave him the details and said that I was working with Tony. He said that Tony came in on his day off to help with an event, but would check to see if he was available. In the meantime, Vito had two cars ready for test-drive while he checked with Tony. He could have taken the sale right there, but he went out of his way to check to see if Tony was able to jump in. Tony (unlike another sales associate at another dealership-not Subaru) stayed over that evening we simply showed up. The Dean Team was throwing a Trunk or Treat event and it became quite busy. Tony's family showed up and he explained to them he was caring for a customer. He did not know they were coming to the event, but still could have easily closed up shop and said, let's do this tomorrow. Sam (in finance) also stayed that evening to secure our sale and allow us to drive away with a new used 2024 Forester. It was all I hoped for and with the kindness and grace that Sam and Tony provided during the process. We drove off the lot with our new car at 8:15pm that night. My husband was very impressed (which he is not very often) with the entire team at Dean Team. He said that every step of the way was done with clear communication and care along the way. Tony followed up in a couple days to schedule a clean up of my car, since it was late on a Friday night that we closed the sale. He asked if there was anything I needed them to look at and I had a couple very minor things. They fixed them and it took no time at all. The service team did a fine job. There was a very small ding in the windshield and they fixed it so well we had to really look closely to try to find it. They cleaned the car inside and out - it was spotless! Annie was clear, accurate and kind in her communication delivery. She kept in touch with me over the day and a half it took to service the car to detail. Annie answered all my questions in detail with thorough knowledge of the car and supported the Subaru mission to serve their customers. I will buy again from the Dean Team, should I need to. It was the best experience at a car dealership that I've ever had. More

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Steve Hirsch was very knowledgeable and thorough. He made sure we understood every bit of technology. We were treated with respect and honesty He made sure we understood every bit of technology. We were treated with respect and honesty More

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Shawn Nethercott was exceptional. My husband and I purchased two cars from him. He was very friendly and professional from start to finish and went above and beyond. He was extreme My husband and I purchased two cars from him. He was very friendly and professional from start to finish and went above and beyond. He was extremely thorough, patient and answered every question no matter how minor. He understood any concerns I might have especially with all the new technology. A highly positive experience. Everyone there was very welcoming. More

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I felt they were professional and not a high pressure dealership. If I get any kind of high pressure, or a hint of dishonesty I’m out of there. Communication was at an acceptable level, not over the top. dealership. If I get any kind of high pressure, or a hint of dishonesty I’m out of there. Communication was at an acceptable level, not over the top. More

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Very professional, very friendly, very helpful very knowledgeable. Overall experience was very, very good. My wife and I were very satisfied. knowledgeable. Overall experience was very, very good. My wife and I were very satisfied. More

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While I was nervous about buying a new car, I had a lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant expe lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant experience with Adam. More

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The whole team is really nice and helpful, they are super transparent and open and have lots of great info! Thanks Dean Team :) transparent and open and have lots of great info! Thanks Dean Team :) More

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The Team at Dean Team was amazing to work with. Tony was super helpful and patient walking us through all of the features on the models we looked at as well as our different options for payment and Tony was super helpful and patient walking us through all of the features on the models we looked at as well as our different options for payment and financing. Everyone we encountered was friendly and focused on making our experience smooth and comfortable. I would recommend 10/10. More

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Arthur was professional and helpful. He made the car buying experience (one that I typically dread) very pleasant. From the minute we walked in the door, he made us feel welcome, answe He made the car buying experience (one that I typically dread) very pleasant. From the minute we walked in the door, he made us feel welcome, answered all our questions, and maybe most importantly, left us alone when we were at the decision point! Really liked his style. More

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