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7 Reviews of Tommy Rayl
Verified Customer
December 17, 2025
McKenzie was a wonderful service rep. I will be asking for her next time I visit the dealership. My service was well explained fast inconvenient. Thank you, McKenzie. I will be asking for her next time I visit the dealership. My service was well explained fast inconvenient. Thank you, McKenzie. More
by SMORRISON4717
Other Employees Tagged: McKenzie service department
August 29, 2025
I brought my truck in for a/c changing temp and light on ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor d ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor door was stuck in window defrost mode and not blowing properly, approved repair, but when got truck it was still blowing was still changing temp, and this all seemed to have started after bringing my truck in for oil change on July 25 th, I was shown picture of dirty cabin filter and opted not change at that time, then after getting truck back from ac repair and still not working, I did some research what possible problem could be, either a clogged evap drain or dirty evap coil, I had to go under my truck to use compressed air to unclog drain and under dash to clean evap coil, I believe I had mentioned that to Jordan to check out for me, however where Im lacking confidence is in the tech that serviced my truck, I'm not sure why he didn't find that issue and found a issue with blend motor door being stuck and that would fix the issue with my ac, it didn't and I don't believe that was causing any issues to begin with, it was all from evap drain being clogged and not allowing water to drain out and get rid of moisture in system, after I did that myself ac has been blowing just as cold as when came in before oil change, So in essence I feel that was an unnecessary repair that wasn't going to fix issue, Ive been a pretty LOYAL customer to Findlay Toyota for the last 10 years, between my trucks and my wife's cars we have boughten 5 cars through you, we have brought our vehicles in for service and maintenance through you, not sure if any of this counts as loyalty to you or not, but I bring my vehicles to Toyota with understanding your product your techs would be able to perform what needs to be repaired and not me having to figure issues out myself and fix, I don't want to work on my own vehicles and don't have time, that's why I bring to you, LOYALTY!, so not sure if any of this means to much or not, but Im thinking I should look for a different place to repair my vehicles, anyways hope this finds its way to someone that it means something to, More
by TREWEVL
Other Employees Tagged: Rafat Abuzaid, Jordan Santos
June 01, 2025
As always, the service Dept. Is professional, accommodating and pleasant while helping me decide what service work to perform. If I could give them all 10 stars I would! In my Is professional, accommodating and pleasant while helping me decide what service work to perform. If I could give them all 10 stars I would! In my opinion the quality of work and timeliness is a reflection of the service leadership by Doug De La Cuesta, Chelsea Gerlak and service writers like Matt Stanley!! More
by D1225K
Other Employees Tagged: John Gartrell, Matt Stanley, Xavier Walker, Tyler Campuzano , Doug De La Cuesta
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