Tomas Gates | Page 30

Gates Gets It, right Tomas? I went to a couple other dealerships before I made my way to Gates. The other dealers weren't bad, but they felt artificial. For me, the environment a I went to a couple other dealerships before I made my way to Gates. The other dealers weren't bad, but they felt artificial. For me, the environment and how the employees make me feel is very important. My salesman, Nate, was a pleasure to work with. He wasn't pushy and listened more than he spoke. I often know what I want, but have trouble expressing it, but Nate and Tomas were very patient with me and helped me find a vehicle that fit what I was looking for. My unique desires were factored into all the vehicles they showed me and together we learned a little more about what I wanted with each vehicle I saw. I wasn't completely sold on the Rouge so they let me take it home overnight. They did not pressure me into signing right away. I had time to make sure the vehicle was right for me. Bringing the Rouge home is what made me see all of the things I had missed in the excitement of the buying experience. Once we settled on a price, Nate made everything so easy for me. He sent me the credit app so I could fill it out before I arrived to sign the final paperwork. Chris Messier took care of all the paperwork with me and made sure all my questions were answered. I genuinely enjoyed getting to know each member of the Gates Team better throughout this endeavor and look forward to dropping in to say "hi" when I get my service work done. More

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Gates gets it! The sales team was informative but not pushy. I was able to test drive multiple vehicles and then have time at home to contemplate my decision. The The sales team was informative but not pushy. I was able to test drive multiple vehicles and then have time at home to contemplate my decision. The negotiation process was also stress free. More

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Fantastic Experience! Gates literally goes the extra mile This is by far the best car buying experience I've every had! I must have contacted or visited over 20 dealerships looking for the right vehicle. Th This is by far the best car buying experience I've every had! I must have contacted or visited over 20 dealerships looking for the right vehicle. The team at Gates was extremely responsive and totally transparent every step of the way. They quickly helped me find the right vehicle at the best possible price. They were more than fair with my trade, and allowed us to get exactly the vehicle we wanted. My schedule didn't allow me to get to the dealership myself, so Ryan and Martin arranged to bring the vehicle to me! They literally go the extra mile. It's rare to find a dealership so committed to putting the customer first. I would recommend Gates Nissan or any of their dealerships without hesitation! More

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very considerate and fast in response really kind of Andy to commute me from dealership to my home several times even if I haven't decided to buy the car.Moreover,he's very considerate and really kind of Andy to commute me from dealership to my home several times even if I haven't decided to buy the car.Moreover,he's very considerate and fast in reponse to my questions during my consideration More

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straight talking professionals in every aspect! Sales, finance, and management all were fact driven, courteous, and eager to negotiate a fair trade and new car purchase price with the minimum of run Sales, finance, and management all were fact driven, courteous, and eager to negotiate a fair trade and new car purchase price with the minimum of runaround. More

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Nathan and Crew My girlfriend and I leased 2017 Nissans and could not have asked for a better salesman. Nate was awesome, he listened to what we had to say, what we My girlfriend and I leased 2017 Nissans and could not have asked for a better salesman. Nate was awesome, he listened to what we had to say, what we were looking for and what we truly wanted. I have never felt so comfortable with a salesperson in my life, never mind a car dealership. It is such a wonderful place to be. Everyone is smiling and asks if you might want or need anything while you shop. Thanks Nathan for your knowledge, patience and understanding! You ROCK! Kim & Mike More

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2018 Terrain Leased a 2018 Terrain SLT last week. Nate, provided excellent service! He was very helpful in answering all our questions and letting us test drive th Leased a 2018 Terrain SLT last week. Nate, provided excellent service! He was very helpful in answering all our questions and letting us test drive the vehicle. Everyone at the dealership was so kind and helpful as well. We didn't feel any pressure at all and the leasing process was made easy! We were pleased at the price we were quoted. The car is awesome and we love it!! We would HIGHLY recommend Gates-GMC to our family and friends! More

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Best Dealer in CT!!! Hands down Everyone at the Dealership was polite and friendly made sure me and my family were comfortable and taken Care of. Also A special thanks to Nate Rameak Everyone at the Dealership was polite and friendly made sure me and my family were comfortable and taken Care of. Also A special thanks to Nate Rameaka Was awesome and helped us through all of this. This is the second car we have bought from gates and will not shop any where else. They go out of their way to make sure you are satisfied. More

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Outstanding customer service during and after the sale I went to Gates GMC to see a CPO GMC Sierra that I had seen on the internet arriving at 10 am. I was looking over the truck on the lot when I was gre I went to Gates GMC to see a CPO GMC Sierra that I had seen on the internet arriving at 10 am. I was looking over the truck on the lot when I was greeted by Brandon Bourney. We discussed the truck, what my objectives were and after a few prerequisites took the truck out on a test drive and returned to the dealership. I had a 10 year old truck to trade (1 owner with complete service record), Tomas Gates appraised it and presented me an offer that was lower than I desired. After a brief negotiation we agreed on an acceptable trade-in value for both parties. The sales agreement, insurance and financing was arranged (with the my bank) no less by 1 pm. I thought I was going home and would be returning to pick up the truck in a day or two. Not the case. While the paperwork being completed, the truck was being prepped for delivery. I drove the truck home that day at 3 pm. Showing the truck to a friend that evening in my driveway under lights, we noticed a crease in the bed side panel. I hadn't seen it during under daylight for whatever reason. The next morning, I called Gates and asked for Brandon. He was off and Charlie Mannix took my call. I explained the concern, he asked me to bring the truck in for the body shop to look at. I brought it down, the body shop looked it over and called in the Dent Wizard who straightened the panel like new while I waited. I have purchased previously from other Gates dealerships and had a good experience. The customer service at Gates GMC Nissan was heads and above anything I've ever experienced while purchasing a vehicle (and I've bought a few or them). Next time I'll go to Gates first! More

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Simple and Smooth Living in the Windham County a long time now I was very familiar with Gates Nissan dealership and how good their reputation was. Although this was my Living in the Windham County a long time now I was very familiar with Gates Nissan dealership and how good their reputation was. Although this was my first time buying a car there, the service lived up to is reputation. The car salesman I had was Nate Rameaka. It turned out that I had a personal connection with Nate through one of my family members. So that made it a little more comfortable. Nate though was very helpful with the whole process. He helped me toward buying the right car that suited my needs. Any questions that I had he was happy to answer them. I knew I was getting a true deal with Nate and he was doing everything he needed to do to help me out. I highly recommend Nate as your next car salesman when looking for your next car. Very friendly and honest person. So if you are looking to get a new/used car I very strongly recommend you going to the Gates Nissan dealership. Great service, great attitude, very polite, willing to help, very easy. They make car buying the way it should be. More

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