Tom Romolo | Page 24

Jacob was friendly and helpful, he was thrown in in my deal at the last second. I have no complaints about him whatsoever. Finance team is fast, friendly, and VERY accommodating. My wife was in prelabor w deal at the last second. I have no complaints about him whatsoever. Finance team is fast, friendly, and VERY accommodating. My wife was in prelabor when my preordered ID.4 was finally available and they accommodated us which was a HUGE lifesaver. Now that all the nice things are out of the way. Tynan’s has KBB trade-in estimator on their website and is even listed as an instant cash offer location according the KBB but they will not honor the cash price. For this deal only they agreed to come close to the lowest value for my trade. The icing on the cake was that they mandated I buy their GPS and Polysteel on their used ID.4 I bought in May of 2022 and then again on the ID.4 I preordered back in November of 2021. These two items added an additional $1000 to the price of my car for something I specifically said I did not want but was told it was a part of the deal. If I didn’t accept them I wouldn’t get MY car. The car I put a $500 deposit on and ordered to MY specifications back in November of 2021. I never even activated my last GPS they forced me to buy and they told me I couldn’t apply the remainder of the 3 year subscription I paid for to the new car nor would I receive a refund for only having it for 3 months and never activated. Same story with the Polysteel. I bought a 2022 Atlas from them as well, but they did not force me to purchase the GPS or Polysteel. Only the ID.4s because according to them “it’s standard” and that I should be great full that they aren’t marking the vehicle up like other VW dealerships are. I have bought a total of 4 vehicles from Tynans and this will be my last. My first purchase was an amazing experience, but clearly they have gone downhill. My wife and I had some rough waters with them while buying our 2022 Atlas, but Markus helped iron out things. The third purchase was just ok, nothing special. But this fourth purchase was the final straw. My wife and I were so angry it wasn’t funny. I would not recommend Tynans anymore after the things they pulled. I also intend on writing a BBB review that is similar to this, and will contact corporate VW to let them know how they treat their customers. Best of luck. More

by JFCARATINI Verified Customer Verified Customer

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Very honest and nice to work with, overall a good experience! I would purchase from them again in the future. experience! I would purchase from them again in the future. More

by RUSHINGM Verified Customer Verified Customer

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I felt that we were treated fairly and respectfully by all staff, and we were kept well-informed throughout the process of our purchase. all staff, and we were kept well-informed throughout the process of our purchase. More

by TCPHAK Verified Customer Verified Customer

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I was treated well by the staff. All of my questions were quickly answered. The transaction was easy. All of my questions were quickly answered. The transaction was easy. More

by RCINCOLORADO Verified Customer Verified Customer

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My salesman was excellent and thank goodness did not push to sell.probably the reason I came back. Glad he explained and show me a lot. He's an excellent employee. I have called back with question and was ab to sell.probably the reason I came back. Glad he explained and show me a lot. He's an excellent employee. I have called back with question and was able to ask a few things. Very respectful and kind. Thanks Xavier!! More

by SMITHOILPROP Verified Customer Verified Customer

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Tynnans is absolutely amazing Omar is amazing and I will forever bring my car to them because they are the best and I will always recommend them to anyone that asks about getting a car. forever bring my car to them because they are the best and I will always recommend them to anyone that asks about getting a car. More

by Quedan Baker Verified Customer Verified Customer

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They are organized and proficient at sales. Future sales may be even better. Thank you. Future sales may be even better. Thank you. More

by CABCRILL Verified Customer Verified Customer

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Love this dealership! Our sales rep was easy, knowledgeable and communication was fast. We were in the market for a car for our college student and Xavier found us the p Our sales rep was easy, knowledgeable and communication was fast. We were in the market for a car for our college student and Xavier found us the perfect option. The service department was also great - installed an upgrade that we asked for very quickly! More

by C. Orr Verified Customer Verified Customer

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Great customer service. Friendly salesman and staff. Xavier was very acknowledgeable about the vehicle I test drove and eventually purchased. Even the service guy was observ Friendly salesman and staff. Xavier was very acknowledgeable about the vehicle I test drove and eventually purchased. Even the service guy was observing. I had left my drivers license in one of the cars I test drove. I will definitely recommend Tynan’s Volkswagen. More

by LINDSEY_PACK Verified Customer Verified Customer

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Fast and good service. Took about an hour and a half to get a new car from scratch. Took about an hour and a half to get a new car from scratch. More

by ROBERTOPEREZDIAZ Verified Customer Verified Customer

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