Tom Rodriguez

Absolutely ATROCIOUS service again. Have been waiting months on a replacement radio because mine haas completely delaminated. Received a call 2 weeks ago letting me know I needed to sch Have been waiting months on a replacement radio because mine haas completely delaminated. Received a call 2 weeks ago letting me know I needed to schedule my service or the part would be sent back. I kindly let them know I was NEVER informed the part arrived and scheduled right then and there. Appointment day arrives today, and after leaving my car there, I am called by my “new service” andvisor and asked what the issue is. Apparently my “previous” service man left the company. After explaining the issue in great detail am told it will be several days to make the necessary repairs. I was originally quoted 1 day. I have no choice but to comply, only to be called several hours later and told “they don’t have the part” it’s special order was sent back, they’ll have to reorder it with no ETA on arrival. A day completed wasted, no repair, no answers, AND they neglected to latch my hood properly before leaving so I got to drive home on the freeway with my hood flapping in the breeze. The service advisor and manager were pleasant enough, but a gross lack of organization, adequate staffing, and or communication has now become my problem. This is the 5th car I have purchased from Larry H Miller Dodge Surprise and it will be the last. I have had every service ever done to any of my vehicles completed at this dealership only to have the service operations become worse and worse and worse. More

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Friendly and helpful bought my Gladiator 2023 and absolutely love it! Serviced my Jeep 2 days ago with excellent customer service. absolutely love it! Serviced my Jeep 2 days ago with excellent customer service. More

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My experience was in service. I waited for over 5 min to just be acknowledged. 3 service members, 1 on the computer 2nd completed with his customer and then proceeded to he on t I waited for over 5 min to just be acknowledged. 3 service members, 1 on the computer 2nd completed with his customer and then proceeded to he on the computer rather acknowledge me standing and waiting to be helped. 3rd person finally acknowledged my presence and then waited over 4 more minutes to find time to help me. Very disappointed in the service dept. Not impressed! More

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Always get my Jeep serviced here. Never had any issues and they always get my Jeep done in a timely matter Never had any issues and they always get my Jeep done in a timely matter More

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This dealership does not give you a car even when it's a recall! Not recommended to anyone. recall! Not recommended to anyone. More

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Great Dealership, always good service on my vehicle on time & friendly. Vehicle ready when promised. time & friendly. Vehicle ready when promised. More

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Service is great. They keep me informed of progress. I trust them for all of my service needs They keep me informed of progress. I trust them for all of my service needs More

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Great service, quick turn around. I had my car back in hours not days! Yay! I had my car back in hours not days! Yay! More

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Have not been very impressed with your service 1 1/4 turn into 2 1/4 for oil change with appointment car wash I needed to stop and have it redone into 2 1/4 for oil change with appointment car wash I needed to stop and have it redone More

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Very easy to work with and everyone was very professional and did a great job and did a great job More

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