Tom Pasquarella
Tom Pasquarella at Herb Chambers Honda

Tom Pasquarella | Page 8

General Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.3
77 Reviews
4.3

77 Reviews

Write a Review

Specialties & Trainings

Honda Certified

77 Reviews of Tom Pasquarella

October 30, 2020

Dealership Rating
Employee Rating

Horrible customer service, worst experience. We went to 4 Honda stores near Boston this one was the worst pricing was the highest. Building is small no social distancing. Unprofessional staff. They refused t More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Bermudez, Internet girl

Nov 02, 2020

Herb Chambers Honda responded

Mary, We appreciate you reaching out and our sincere apologies. We value respectful communication, and I'm sorry to hear that this is not what you received. We value the customer experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. At your earliest convenience please reach out to me. I look forward to hearing from you and addressing your concerns and hopefully restoring your faith in our company. Best, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

October 15, 2020

Dealership Rating
Employee Rating

The dealer has done an excellent job with supporting me in obtaining a brand new car at an affordable price and has taken great car of my services needed. More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Calixto, Jose Rodriguez

October 03, 2020

Dealership Rating
Employee Rating

Bought two cars previously didn't think I would buy another, because of my last experience, but the sales team and management made this experience much better. More

by emichel401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nermi Santos

September 25, 2020

Dealership Rating
Employee Rating

Great service and sale with many great deals. Will come back!! Thank you! Brian is exceptional service for sale and very supportive and compassionate for everything. More

by BrianH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fabian Garcia, Robert Hall, Brian McCaffrey, Ahmed Mustafa

May 12, 2020

Dealership Rating
Employee Rating

Excellent experience I had an absolutely great experience purchasing a new Pilot for my wife. From the GM Tom and Sales Manager Alfredo, to my sales advisor Trevor, it cou More

by Matt822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Dalence, Trevor Veerana

February 19, 2020

Dealership Rating
Employee Rating

Everything went very well, accept for the wait time. But in the end everyone was just so efficient to make the process nice and easy. Starting from Diana and ending to Tom. Thank you. More

by griselda_ajdini
Recommend Dealer
Yes

Other Employees Tagged: Lascelle McKenzie , Alfredo Dalence, Dianna Medeiros

December 31, 2019

Dealership Rating
Employee Rating

No reply to my email Wrote an email expressing dissatisfaction with the service. Received an email requesting dissastisfaction specifics from T Pasquarella. No response More

by gchin81
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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