Check out Tom Lowther's reviews on DealerRater

October 07, 2023

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Fast service at a decent price. The online appointment scheduling via the website was down, The online appointment scheduling via the website was down, More

by jimjuliegoodman

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peter Miszewski

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Oct 09, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 05, 2023

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Employee Rating

Always great service. The service advisor kept me up to date on the status of the work being done on my car. The service advisor kept me up to date on the status of the work being done on my car. More

by ONEPACKMAN004

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 06, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 02, 2023

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Employee Rating

Service was quick and they performed the work as promised. Also shared items that may need to be reviewed in the near future. promised. Also shared items that may need to be reviewed in the near future. More

by Jtgoodman

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

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Oct 03, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 30, 2023

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Have been taking my 2016 Sienna to Heiser since I purchased it there. Great service! purchased it there. Great service! More

by ALISHA.KAMINSKI

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Oct 02, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 28, 2023

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Took vehicle in for oil change and tire rotation. Work was performed promptly at a reasonable price. Work was performed promptly at a reasonable price. More

by TODDGOEBEL

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 28, 2023

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Employee Rating

Efficient service and good communication from Tom. He was professional and friendly. Provided a loaner at the last minute. He was professional and friendly. Provided a loaner at the last minute. More

by wwat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Driebel

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Sep 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2023

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Employee Rating

Good customer service and friendly service. The wait time for services was not long. Would go again The wait time for services was not long. Would go again More

by lilypajzoo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

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Sep 27, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2023

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Employee Rating

Clean environment great customer service and friendly people the associate was very friendly and understanding people the associate was very friendly and understanding More

by COPSOYAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

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Sep 27, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2023

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Employee Rating

My Service Technician was very nice, personable, and professional. I would recommend Heiser to anyone. professional. I would recommend Heiser to anyone. More

by JNEHMER100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

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Sep 28, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 26, 2023

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Employee Rating

Heiser Gabe me a wait estimate of 1 1/2 hours for a check engine light that was on. But they had my car just shy of 3 hours total and didn't find what was wrong until I said I had to leave. Then they suddenl engine light that was on. But they had my car just shy of 3 hours total and didn't find what was wrong until I said I had to leave. Then they suddenly told me it was rodent damage so it wouldn't be warrantied, but I didn't believe them. They charged me for the "diagnosis." I took it to another garage and it was a pinched wire, not rodent damage. Plus Heiser had missed another error code plus an open recall. They were really touting the rodent damage angle the whole morning I was there....up front as I checked in, to the guy sitting next to me in the waiting room who was told he had rodent damage as well. They were trying to cheat me! More

by M.S.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Vincent Lor

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Sep 28, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.

Tom Lowther | Page 45

Service Advisor

Heiser Toyota

502 Reviews of Tom Lowther

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