My Service Technician was very nice, personable, and
professional. I would recommend Heiser to anyone.
professional. I would recommend Heiser to anyone.
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by JNEHMER100
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Peter Miszewski
, Kevin Driebel, Matt Foti, Joshua Porter
Sep 28, 2023 -
Heiser Toyota responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Heiser Gabe me a wait estimate of 1 1/2 hours for a check
engine light that was on. But they had my car just shy of 3 hours total and didn't find what was wrong until I said I had to leave. Then they suddenl
engine light that was on. But they had my car just shy of 3 hours total and didn't find what was wrong until I said I had to leave. Then they suddenly told me it was rodent damage so it wouldn't be warrantied, but I didn't believe them. They charged me for the "diagnosis." I took it to another garage and it was a pinched wire, not rodent damage. Plus Heiser had missed another error code plus an open recall.
They were really touting the rodent damage angle the whole morning I was there....up front as I checked in, to the guy sitting next to me in the waiting room who was told he had rodent damage as well. They were trying to cheat me!
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by M.S.
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2023 -
Heiser Toyota responded
Dear valued customer,
Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.
Staff was helpful and prompt
Work was completed on
schedule
A loaner was offered due to length of time my vehicle had to be in the service center
schedule
A loaner was offered due to length of time my vehicle had to be in the service center
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by CANMAXIM19
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2023 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
Prompt and courteous service.
I was told that the service would be done at a certain time and it was.
I was told that the service would be done at a certain time and it was.
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by NATHAN1866
Verified Customer
Verified Customer
Sep 26, 2023 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
Service is so good I returned for my recommended
services. 15 words minimum huh, A B C D E F G, H I J K LMNOPQ, R S T U V, W X Y Z. I mean, I'm a returning customer, I don't know what else to say.
services. 15 words minimum huh, A B C D E F G, H I J K LMNOPQ, R S T U V, W X Y Z. I mean, I'm a returning customer, I don't know what else to say.
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by touaxiong74
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
I got there a little late and the still got me in a short
time
time
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by ROGGINATOR
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
Josh and the entire service team were very helpful.
This is the only place that I get my vehicle serviced!
This is the only place that I get my vehicle serviced!
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by jennymurphy27
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Heiser Toyota responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
He was amazing and so helpful with my vehicle
maintenance. Oil change was quick and done great
maintenance. Oil change was quick and done great
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by MOUAPHANA
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Heiser Toyota responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
It’s always a pleasant experience at the metro mall
location. Wonderful staff members . My wait time a bit but I will always come to this location.
location. Wonderful staff members . My wait time a bit but I will always come to this location.
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by NTHOMPS0501
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Heiser Toyota responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Car couldn’t pass emissions after I bought it.
Dealership inspected and covered repairs for it to pass emissions.
Dealership inspected and covered repairs for it to pass emissions.
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by alyciamariejohnson
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Heiser Toyota responded
Dear valued customer,
We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.