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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 36

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
494 Reviews
4.7

494 Reviews

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494 Reviews of Tom Lowther

February 13, 2024

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Employee Rating

Tom did not seem enthusiastic to serve me. While I don’t expect boisterous energy, “good morning” or “I’ll be with you in a moment” would be nice. I understand that it was busy but as my first More

by lchanlee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas

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Feb 14, 2024

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2024

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Employee Rating

driver seat back leans to left now Underwarranty, they will not fix. Had work done More

by hride1965
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Service Time
Service Communication
Recommend Dealer
No
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Feb 12, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

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Employee Rating

Nice people but slow service. Always trying to sell you another service which I’m sure they’re taught to do. More

by COSTAJOE
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 28, 2024

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joe, feel free to contact us at your convenience. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

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Employee Rating

Received warm welcome . Service agent understand my need and provided right input. Also, Mentioned time to complete the service and completed service 20 earlier. More

by psarrun
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 19, 2024

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They are really nice they get you in and out they do not waste time. No lotta gagging I like Toyotas so I will be back. More

by msfutrell19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 19, 2024

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Staff were friendly, knowledgeable, quick, and kind from scheduling through service and check out. The process was easy. Will be back! More

by LAURA.PITTMAN
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 21, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Laura, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 19, 2024

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Every one was knowledgeable and willing to explane everything so I could understand and very helpful More

by donky4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2024

Heiser Toyota responded

It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 18, 2024

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Employee Rating

Great job in and out within a 1/2 an hour and a hand everything turned out great. More

by mavery194493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Matt Foti

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Jan 19, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Vincent, Matt, and Tom were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 18, 2024

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They care about the customers. I would recommend to all my friends great service dept. More

by discipulosdecristo316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 18, 2024

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Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra . More

by Nisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Chad Covert, Jakub Kania, Peter Miszewski , Shardai Flores, Matt Foti, Kevin Garski, Colt Grandstaff, Joshua Porter

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Jan 18, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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