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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 21

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
502 Reviews
4.7

502 Reviews

Write a Review

502 Reviews of Tom Lowther

October 24, 2024

Dealership Rating
Employee Rating

They bend over backwards to accommodate customers,times got tough and they motored on with out skipping a beat love this dealership More

by CLUBSPRINT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Christopher Dixon, This lady was managing things don’t know her name but she made everything right

Print
Oct 24, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

Dealership Rating
Employee Rating

This is my favorite local dealer. They always are able to get me in on short notice and accommodate my needs. I’ve been coming here for years and I trust them dearly More

by JasonRichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Christopher Dixon

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Oct 23, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Jason. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

I felt the store and service center is Clean, courteous, knowledgeable, timely. I will be back soon. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2024

Heiser Toyota responded

Thank you so much for your excellent review, Gloria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

I love working with the service department. They are very thorough and keep you informed. More

by Camrygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Foti

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Oct 23, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

Dealership Rating
Employee Rating

As soon as I entered the service area I was called over to the service desk to be checked in. More

by ajf-pjf
Recommend Dealer
Yes
Print
Oct 23, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 21, 2024

Dealership Rating
Employee Rating

Not good customer service, when I came in, no one acknowledged me and kept passing me and looking at me while they were helping other customer. In the past somebody will say” good morning, I will be More

by Kareem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Jakub Kania , Christopher Dixon

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Oct 24, 2024

Heiser Toyota responded

Kareem, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 21, 2024

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Employee Rating

They were very good at taking care of oil change and fix some the things quick people More

by ahmed.arbab911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon

Print
Oct 21, 2024

Heiser Toyota responded

Hello Ahmed: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 19, 2024

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Employee Rating

Had a great experience working with "Toyota Tom" Lowther in May when we put new brakes on the car and he alerted me that the tires needed to be replaced in the near future. At that time he told me there wo More

by WJKIRSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 20, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Tom was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 17, 2024

Dealership Rating
Employee Rating

A very nice service center with helpful service consultants who greeted me at my car. More

by sbraeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 18, 2024

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 17, 2024

Dealership Rating
Employee Rating

Dealer kept me informed of service progress and offered me refreshments. Ordered necessary parts and made a courtesy adjustment on the repair More

by MOMGRANROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 18, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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