Tom Deering | Page 23

Easy and painless Diego was very easy to work with and the staff made the experience for my wife and I very enjoyable. They were honest, informative, professional and f Diego was very easy to work with and the staff made the experience for my wife and I very enjoyable. They were honest, informative, professional and friendly. 10/10 would recommend. More

Print

Great Informative Purchasing Experience I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family la I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family later this year and needed a new car to support our growing family. Getting ready to be new parents can be very stressful and we felt that purchasing a Mazda at Capistrano Mazda was one of the easiest decisions and purchase we've made since the beginning of our pregnancy. I can write a very long review telling you why I had such a great experience with Marcin but I'll limit myself to three main points: 1. Information During the entire process, I didn't feel like Marcin was trying to "sell" me a car. It felt like he was a partner during the different stages of my inquiry, decision, evaluations and final purchase (in this case lease). He was able to give me information and details regarding each vehicle (Mazda 6 vs. CX-5). He gave me comparison of features in different trim levels (Sport vs. Touring vs. Grand Touring). I felt like I was very well informed during each stage of my decision making process with Marcin's help. Marcin was also able to provide me additional information regarding the vehicles that was not listed on the Mazda websites. 2. Availability We had call the dealership ahead of time to let them know we'll be coming on Saturday morning. When we got to the dealership, Marcin was ready to greet us. We also appreciated the General Sales Manager, Tom Deering, coming out to greet us as well. We felt like we had the full support of the dealership. After we completed our lease agreement and shook hands. Marcin told us to contact him (text or phone) if we have any questions - even if it's a question about how to use the technology on the car or what a certain dashboard light means. 3. Customer Service We were at the dealership from around 10AM until around 3PM in the afternoon. It took longer because I had a lot of questions in which Marcin was very patient and answered them all. Since I'm pregnant, I really needed some food/water during the transaction. Marcin brought me water, popcorn and candy to munch on while I was reviewing the leasing/purchasing options with my husband. Marcin called us the next day to make sure everything went well with the new car after we left the dealership. Marcin have offered to help me put on the new license plates when my license plates arrive in the mail. I had a very good experience at Capistrano Mazda. I'd recommend them to anyone who's looking to purchase a car. More

Print

My New Mazda I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so pos I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so positive and there was no pressure! I am so so happy with my new Mazda 3! More

Print

bought a new Mazda cx-5! Katrina and Tom made the purchase of my vehicle painless and enjoyable! They also got my price to within 10% of what I wanted. Great business! Katrina and Tom made the purchase of my vehicle painless and enjoyable! They also got my price to within 10% of what I wanted. Great business! More

Print

Great job by Katrina and Marcin Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 wit Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 with Katrina who did a fantastic job. More

Print

Excellent experiece Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming i Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming in I researched my car (2016 Mazda Mx5) using True car and by contacting the many Mazda dealers in the area. Capo Mazda gave me my best deal. I primarily dealt with Diego (my salesmen) also with Tom Deering and Paul in finance. All were friendly,knowledgeable and helpful. Including in my purchase was a 1 year free maintanace package which was nice. Overall I rate Capo Mazda 5 stars. Very pleased. Thank you guys. More

Print

Friendly, fast and caring We were recommended by a prior employee to talk to Tom Deering about a new car and we could not have asked for a better experience. We were treated w We were recommended by a prior employee to talk to Tom Deering about a new car and we could not have asked for a better experience. We were treated with respect and like we mattered to the company and didn't have to wait. Tom turned us on to Marcin Paluch and he was awesome. Very informative, very honest and full of integrity for being a car salesman. The experience could not have been better and I highly recommend Capistrano Mazda from Tom to Marcin to the finance guy Joey. More

Print

Outstanding Customer Care! This Team Gets it!! From the moment we stepped thru the door at Capistrano Mazda the experience was head and shoulders above anything experienced in a "typical" dealer. From the moment we stepped thru the door at Capistrano Mazda the experience was head and shoulders above anything experienced in a "typical" dealer. These folks know customer service, know what it takes to make customers feel like family, and are willing to go the extra mile to ensure their motto of "Smileage Guaranteed" is always front and center. This is the first experience my 18 year old daughter had with a dealership, I think they have set the bar sooo high that any others in the future (if any!!) will pale in comparison. Thank you shout outs to Marcin, Moe, Tom, Joey, Paul and the rest of the Capo Mazda team. You have earned a few more Customers For Life! More

Print

Great car buying experience Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn and soft drinks offered while waiting for finance are a nice touch as well. More

Print

Easy Process This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul made the process very smooth. More

Print