Tom Deering | Page 21

Painless buying experience! When I was considering buying a Mazda 6. Jerry my sales person went above and beyond to help me find the perfect spec that I wanted! Tom and Moe the s When I was considering buying a Mazda 6. Jerry my sales person went above and beyond to help me find the perfect spec that I wanted! Tom and Moe the sales managers made it painless throughout all the paperwork! Would highly recommend anyone to Capo Mazda More

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Great purchase experience Were looking for a new SUV and were helped by Diego Blakely. He could not have been more helpful or professional. We were looking at several differe Were looking for a new SUV and were helped by Diego Blakely. He could not have been more helpful or professional. We were looking at several different makes and models but settled on a CX-5 with Diego's help. Diego introduced us to each person in the dealership that we would have contact with, and thoroughly went over all operations of the car. Would not hesitate to recommend Diego or Capistrano Mazda. More

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2017 Mazda 3 Great experience at Capistano Mazda! Forouz was very patient with me, she knows how big of a deal it is to buy a new car and truly gave me all the tim Great experience at Capistano Mazda! Forouz was very patient with me, she knows how big of a deal it is to buy a new car and truly gave me all the time I needed including test drives and time with the car in general, very accommodating, low pressure, supremely friendly and genuine too! Forouz was the main reason I selected Capistrano Mazda as the dealership to buy my Mazda 3, I really liked her. Chris Del Campos handled finance, he was very friendly as well and made quick work of the paperwork. Tom Deering I only saw once but made an impression, low pressure and once again very friendly. Knew the gravity of my situation and was a very upfront gentleman. He let me know the hiring practices of his sales team which was very refreshing and gave me confidence with the dealership. Moe Afzal was friendly as well but unfortunately this was the area where I was feeling the pressure the most. I know it was close to deal time so I had to go and get some air to gather my thoughts before finalizing a deal. It's his job to help bring the deal home and I knew that. I came back a day later and got it done with the help of everyone at Capistrano Mazda. It's been a only a few days but I am enjoying my new Mazda 3, thank you!!!! More

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Flawless buying experience On Sunday 4/2/17 my wife and I purchased a CX5 Grand Touring with a technology package from Capistrano Mazda/VW and it was the best buying experience On Sunday 4/2/17 my wife and I purchased a CX5 Grand Touring with a technology package from Capistrano Mazda/VW and it was the best buying experience I've ever had. I don't say that lightly... between my wife and I we have purchased somewhere in the neighborhood of 15 - 20 new vehicles from different dealers over the years. I had done extensive research and knew exactly what I was looking for. I knew the value of my trade-in and the price I was willing to pay for a new vehicle. On Saturday I sent out one of those online requests that sent numerous quote requests to multiple dealers. Diego was one of the first to respond and we communicated numerous times over the weekend. Some of the responses I got from other salespeople were deceptive, they weren't answering questions in a forthright way, and they were obviously just trying to get me to the their lot at all costs. Diego was very friendly, straight-forward and honest. Not even the slightest hint of hard sell or pushing us to do anything we were hesitant to do. He explained everything and was extremely transparent throughout the test drive and buying process. Diego is a gem of a car salesman... we honestly felt that he was working on our behalf rather than the usual adversarial atmosphere common in many automobile sales lots. I can't imagine anyone working harder to make sure we were comfortable, informed and happy through the whole process. Diego wasn't our adversary, he was our advocate! After leaving the sales office we were directed to Paul, the finance guy. He was another super friendly staff member at Capo Mazda/VW. Again... no hard sell. He was transparent, explained everything and was eager to answer any questions we might have. He was proficient & fast! Maybe 20 minutes later we left his office feeling he too was honestly wanting us to have the best buying experience possible! After walking out of Paul's office we ran into our freshly cleaned and prepped vehicle with a huge bow on it. That was thoughtful touch and made for a great photo opportunity! The ONLY thing that could have been improved on was the facility itself as they are currently going through a massive tear-down and rebuild of an aging building. Of course that's not the fault of any of the people that mattered to us so it didn't detract from the entire buying experience much. Bottom line.... super, super, friendly people that honestly put your buying experience as their number one priority! Absolutely no pressure or hard sell.... EVER! They truly didn't want you to do anything that you didn't want to do. I went in understanding that they need make a living too but they bent over backwards to work with me on price. No deception, no games and I never felt uncomfortable or uninformed. The dealership had one of the better inventories in the area (and there are numerous others within a 30 minute drive). Other than the temporary condition of the actual facility I CAN"T IMAGINE A BETTER BUYING EXPERIENCE! More

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First Car After my 2002 car broke down this past week, I was in need of a fresh new start. Thankfully I was able to find it here at the Mazda Dealership of San After my 2002 car broke down this past week, I was in need of a fresh new start. Thankfully I was able to find it here at the Mazda Dealership of San Juan Capistrano. The entire staff was extremely helpful and friendly, particularly Katrina Brown! Katrina walked me through the entire process on my own, seeing that this is my first new car she was outstanding. Katrina went above and beyond by helping me purchase the best car for me. After taking to her on the phone twice she new exactly what I was looking for and made sure to stay around the price point I was looking for. Overall, this dealership operates amazing, they are truly genuine and care about their customers. Thank you to the entire Mazda Team for this great experience and helping purchase the best car possible! More

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Friendly sales, good prices! Diego, Moe and Chris were great to work with. They were very patient, helpful and had low-pressure sales. Diego was always available for questions and Diego, Moe and Chris were great to work with. They were very patient, helpful and had low-pressure sales. Diego was always available for questions and thorough in his explanations. Overall, a terrific car buying experience! More

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Great experience I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. More

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Great experience We got a great deal from this dealership, and the people are absolutely nice here. Diego was facilitating with our purchase, and he gave it all to mak We got a great deal from this dealership, and the people are absolutely nice here. Diego was facilitating with our purchase, and he gave it all to make sure it was a smooth purchase. Chris was very upbeat and makes the financial and paperwork fun (who would have known governmental and payment can be fun?). We never met Tom, but thank you for helping with our paperwork with the bank and Mazda USA. This place is lovely. More

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Great Leasing Experience First of all, I'd like to state that it was my best experience at a dealership so far. My sales associate was Marcin, who goes above and beyond your First of all, I'd like to state that it was my best experience at a dealership so far. My sales associate was Marcin, who goes above and beyond your expectations. He puts customer service and care as a priority over profit. I spent around 6 hours at the dealership overall, and he made sure that I was comfortable and relaxed throughout. He provided complimentary beverages, and was very open to reasonable negotiations. He got me into a 2017 Mazda3 for much lower than any of the other dealers I went to, and was helpful every step of the way. The finance specialist Kevin, and the manager Tom were quick to correct any mistakes and were very open to negotiations as well. I highly recommend that everyone go to this dealership first when considering a Mazda. More

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My excellent experience with Diego, Moe, and Tom I recently found an excellent lease option on a Mazda 3, and was delighted when I heard from Diego that my credit had been approved! I went down to th I recently found an excellent lease option on a Mazda 3, and was delighted when I heard from Diego that my credit had been approved! I went down to the dealership to meet Diego and the rest of the staff of Capistrano Mazda, and was extremely impressed by their level of service. Diego addressed all of my needs from the perspective of a friend rather than just a car salesman. I went in thinking that this would be some kind of sell-job, but he really made me feel welcome and I'm very thankful that he took such a personal interest in my case. I was offered a few incentive programs, and we were able to work out a payment plan that fit perfectly within my budget, while still maintaining the quality of vehicle that I desired. Thanks Diego! More

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