Tom Bishop

"Truly Rewarding Experience" TLDR I started a journey with Tom 7 months ago. At that point I'd been researching my next vehicle for 6 months already. I'm not one to rush decisions, especially decisions with Tom 7 months ago. At that point I'd been researching my next vehicle for 6 months already. I'm not one to rush decisions, especially decisions at this level. I'd been in communication with an agent from another BMW store since January. I stopped into that store to look at an X5 xDrive 50e and an X7 M60i. I'd already heard about the upcoming iX3 50 xDrive. My intention was to drive X7 & X5 to see if I wanted one of those vehicles or if I wanted to wait on iX3. After the drives, I decided to wait. Once the news came out that ordering windows were opening up, I reached out to my contact to see what that process looked like. My contact wasn't able to provide me with much detail and wasn't sure when they would have access to orders. I got the idea in my head that the highest volume dealers in the area would likely have first dibs. After researching area sales volume, I reached out to BMW of Silver Spring first. Tom responded immediately and was able to tell me what the process will look like. Tom also mentioned that their store would be receiving some of the first allocations and that if I wanted to, I could be one of the lucky first customers. I was thoroughly impressed with Tom's knowledge of the process and his responsiveness. This would launch a number of firsts for me. This would be my first BMW, first EV and first vehicle I would order/purchase sight unseen. Tom's knowledge, communication and professionalism put me at ease so I jumped out on faith to take this journey with Tom. Just one day after connecting I was placing a deposit on a vehicle I hadn't test driven or even seen before. From the moment we first connected Tom maintained clear and timely communication. Tom kept me apprised of any updates and tracked the order timeline with me along the way. He sent me a reminder the weekend before, the day before and the morning that the order window opened up. While we were waiting on the order window to open and even after placing my order, Tom responded to all of my inquiries as I was comparing my interest in other vehicles to the iX3. The morning the order window opened we transferred the initial deposit to BMW, submitted my build and we were on our way. Tom even helped me change the build prior to production starting. This was helpful because prior to the order window opening I had no idea what all of the options and packaging would look like. Once the order window opened everyone was rushing to get to the front of the line and lock in a production number. It took almost 5 months from placing the official order to accepting delivery. BMW is a longstanding premium brand with global cache. Tom treated me as if we'd already had the well established relationship of a longterm client and consultant. Obviously I'm really excited and thankful for the blessings that have guided me through this journey. I am extremely grateful to Tom Bishop for helping me to make this as smooth, fun and rewarding as this experience has been. I'm not familiar with any of the other sales consultants at BMW of Silver Spring but I'm betting 10 times out of 10 that you will not have a better experience with anyone that isn't Tom. I'd like to share an additional kudos for Tolu Adetayo. I spent about an hour with Tolu learning all of the ins and outs of setting up my keys, profiles and preferences while we were topping off the charge on the vehicle. Tolu also shared his contact information should I have any follow up questions or future genius concerns. This is what gold star service looks like! Thank you Tom, Tolu and thank you BMW of Silver Spring! More

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Tom! !! Thank you very much great sales man even better with the knowledge of BMW!! He was hands on from start to finish! !! Thank you very much great sales man even better with the knowledge of BMW!! He was hands on from start to finish! More

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Had a great experience working with Tom at BMW. He was professional, knowledgeable, straightforward, and made the entire buying process easy and stress-free. I really appreciated his communication He was professional, knowledgeable, straightforward, and made the entire buying process easy and stress-free. I really appreciated his communication and attention throughout the process. Highly recommend Tom if you’re looking for a BMW! More

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Tom Bishop and his entire team at BMW of Silver Spring Maryland are the best I’ve dealt with so far. Tom in fact has sold me an X3 and an X2 so far. I’ve been very happy with each of the cars as well as Maryland are the best I’ve dealt with so far. Tom in fact has sold me an X3 and an X2 so far. I’ve been very happy with each of the cars as well as the performance of all of the team members at BMW of Silver Spring. They are my dealership of choice. More

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Tom made every step of my buying experience exceptional. I designed my build through the BMW website and Tom was very communicative every step of the way. From the initial order to pricing to production and I designed my build through the BMW website and Tom was very communicative every step of the way. From the initial order to pricing to production and final delivery, he was helpful and very amiable. I couldn't have been happier about my experience both with Tom and the rest of the staff at BMW of Silver Spring. There were even a couple of occasions when Tom wasn't working but took the time to reach out and answer questions I had. Would easily recommend both Tom and BMW of Silver Spring to any friends and family without hesitation. More

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Great experience with Silver Spring BMW, and with my client advisor Tom Bishop, I appreciate his patience as I researched vehicles and options. No high pressure approach, more like a consultation. Hi client advisor Tom Bishop, I appreciate his patience as I researched vehicles and options. No high pressure approach, more like a consultation. Highly recommended! More

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Tom made purchasing our new X5 such an easy process. His approach was a perfect combination of professional and personable, with no high pressure antics you normally expect at a dealer. He also was incr His approach was a perfect combination of professional and personable, with no high pressure antics you normally expect at a dealer. He also was incredibly helping in making sure I found the exact model I was looking for. His communication throughout the process was also fantastic.I’ll be buying all future BMWs from Tom! More

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I was very pleased with the service the dealership provided and the service that Tom Bishop was exceptional . I purchased a 21 BMW X6 and I am in love with this vehicle . provided and the service that Tom Bishop was exceptional . I purchased a 21 BMW X6 and I am in love with this vehicle . More

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I recently leased a 2026 BMW 330i from BMW of Silver Spring, and I can say without hesitation that my Client Associate, Tom Bishop, delivered one of the most impressive customer service experiences I’ve Spring, and I can say without hesitation that my Client Associate, Tom Bishop, delivered one of the most impressive customer service experiences I’ve had in any high-end retail environment. From our very first interaction, Tom took the time to genuinely understand me as a customer — not just as a sale. He asked thoughtful questions about the type of driving I do, my goals for owning a BMW, and my overall budget and desired monthly payment. That consultative approach made all the difference. Rather than pushing a vehicle on me, Tom listened, assessed my needs, and built a recommendation around them. What truly set Tom apart was his ability to articulate why BMW was the right choice for my specific goals — connecting the brand’s legacy of the Ultimate Driving Experience directly to what I was looking for in a vehicle. He kept me informed about incoming models, trim packages, and options that aligned with my needs. He struck the rare balance between attentive and respectful, never making me feel rushed or pressured. His follow-up was timely, professional, and always value-added. But the moment that truly defined Tom’s character came on delivery day. Due to an unavoidable work obligation, I arrived nearly two hours late — well past closing time. Without hesitation, Tom and his team stayed late to finalize negotiations and close the deal. He personally installed my license plate brackets and then sat with me one-on-one to walk me through every feature of the vehicle before I drove off the lot. Not once did he make me feel like an inconvenience. That level of dedication, professionalism, and genuine care for the customer is extraordinarily rare. Tom Bishop represents exactly the kind of associate that elevates a dealership from transactional to exceptional. He embodies the BMW brand in every interaction, and BMW of Silver Spring is fortunate to have him. I would not hesitate to recommend Tom to anyone considering a BMW — and when my lease is up, he’ll be my first call. More

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Extremely unprofessional behavior. The salesperson communicated in a disrespectful and insulting manner that was completely inappropriate for a BMW representative. This experience fell The salesperson communicated in a disrespectful and insulting manner that was completely inappropriate for a BMW representative. This experience fell far below the standards expected from a premium luxury brand. More

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