Tom Ames | Page 2

Great professional experience with Tom Ames Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Manufacture Customer Service Group failed one almost every category but eventually agreed to replace the Jeep. Tom Ames, sales manager, was efficient, did what he said he would do, corrected mistakes make by the Chrysler Manufacturing Group, and most importantly communicated regularly on the status of this process. I just can't say enough about how Tom Ames made this happen with as little confusion as possible. I would buy car from Tom anytime. He's fair and gets things done while all the time keeping the customer informed. More

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GREAT TIME BUYING MY 2014 JEEP TRAILHAWK ELLIOTT 7:06 PM To: ELLIOTT ELLIOTT 7:06 PM To: ELLIOTT ELLIOTT 5/18/2014 My wife and myself had a great time purchasing our 2014 jeep Trailhawk,we visited many dealers in search of the perfect price and customer service. Well we found it here a family atmosphere friendly honest and most of all Harris Durrani explained the car from bumper to bumper in exact understandable terms.Harris even demonstrated the self park function.The mgt team were concerned to make sure eveything was acceptable but not pushy. Making sure when we left we felt that we were giving "the red carpet treatment" not just bye and thanks. Plus they filled up the tank and detailed the car.ASK FOR A JAMES MORRIS AND TELL HIM TO SEND YOU TO HARRIS AND TOM AMES TAKES HIS TIME TO EXPLAIN ANY QUESTIONS. THE SAME TEAM THAT TOOK CARE OF ELLIOTT AND VERONICA THAT BOUGHT THE BLACK LOADED TRAILHAWK.THEY WILL "WOW YOU" P.S. THOMAS ALWAYS KEEPS HIS WORD ALSO PS BEST TRADE IN PRICE OF MY CAR THAN EVERYONE ELSE. More

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Horrible Service I would highly recommend not doing business with this dealer. I just purchased a 2014 brand new Jeep Cherokee. I got everything financed after they ca I would highly recommend not doing business with this dealer. I just purchased a 2014 brand new Jeep Cherokee. I got everything financed after they cashed the check thru my credit union they stated that I owed more money. I have worked with all the managers they don’t return any phone calls and just state figure it out so it does not mess up your credit. All the managers are rude and provide horrible customer service… DON’T DO IT!!! More

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Koons Chrysler Jeep is the best in the DC area! I went to Koons to purchase my new Chrysler 300C and worked with Tom Ames and Noah Foreman. The two of them provided the best customer service and the I went to Koons to purchase my new Chrysler 300C and worked with Tom Ames and Noah Foreman. The two of them provided the best customer service and the most pleasurable car-buying experience I have had. Both of them take customer service to the next level. They did everything they promised and within the timeframe they promised. If you are in the market for a Jeep/Chrysler/Dodge, save yourself wasted time and just head to Koons in Tysons Corner. You will be so glad you did! More

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Purchasing a new vehicle is a very stressful process. Especially having experienced a difficult purchase in previous years. This time all in all, every step from the start to the finish, thank God it wen Especially having experienced a difficult purchase in previous years. This time all in all, every step from the start to the finish, thank God it went perfectly fine due to Tom's experienced salesmanship. He provided consultative assistance by listening to our needs and expectations. He gave us important aspects regarding Rubicon's features and capabilities by explaining in detail and making sure we thoroughly understood the product we are going to purchase. Doubtless, Tom is one of the best Sales Consultant's in the industry. We are so happy that we met Tom, not only we have a Rubicon, but also we won a good friend. More

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My son has long been a Jeep/Chrysler fan and convinced me to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover and I was sure that Koon's could not come close to the customer service or quality. My son introduced me to Chris(Service Manager) and then walked us to Bob Ames to work out a deal for a Jeep Summit or SRT8. Within 10 minutes we agreed on a price and bought the srt8. The transaction could not have been smoother and handled any more professionally. I was pleasantly surprised as my prior experiences were, to say the least, disappointing. Bob, is an excellent salesman and is extremely knowledgeable and personable. I will most certainly visit this dealership, and Chris and Bob again. More

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Great price, great service. The main reason this review is being done is to acknowledge my sales man Tom Ames. I couldn't be happier with the service he provided. We have already purchased 2 Jeeps throug is being done is to acknowledge my sales man Tom Ames. I couldn't be happier with the service he provided. We have already purchased 2 Jeeps through him. I often move for work and would seriously consider traveling back to this dealer to work with Tom again in the future. More

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Tom was very helpful and courteous. Living 4 hours away from Tyson's Corner, he assured me on the price of the Ram I was purchasing as well as my trade. It made me feel comfortable and confident I was gett from Tyson's Corner, he assured me on the price of the Ram I was purchasing as well as my trade. It made me feel comfortable and confident I was getting a fair deal before making the long drive. When I arrived at the dealership, Tom already had my new truck full of gas and fully prepped. He showed me all the features and how to operate the UConnect. This is the 5th vehicle I've purchased brand new, and it was the most pleasant experience out of all the different dealerships I've dealt with. Great value and great customer service. More

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Great experience! Everyone from the GM (James Morris) to our salesman (Tom Ames) to the Finance Manager (Rob Kraus) took care of us like we were one of their own. Everything was explained to us in full and our salesman (Tom Ames) to the Finance Manager (Rob Kraus) took care of us like we were one of their own. Everything was explained to us in full and no detail was left out. They made sure that we knew what we were getting and that we knew how to use it. There was no haggling or any of the nonsense that you would normally expect at a dealership. They didn't try to sell us on anything we didn't need and understood everything we did need. If you are the market for a new Chrysler, Dodge or Jeep I would STRONGLY recommend paying this dealership a visit. They made the whole buying process easy and fast and there was none of that waiting around and wasting time that I've had in the past at other dealerships. We were promised our 2014 Grand Cherokee on Thursday and that's exactly when we got it. They even gave us top dollar on our trade in. The Koons family has definitely made me a lifetime customer! More

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I drove 2 1/2 hours to purchase a car at Koons of Tysons Corner. I called Tom and talked with him 2-3 times before driving there. He took extra pictures of the car from his phone and texted them to me to Corner. I called Tom and talked with him 2-3 times before driving there. He took extra pictures of the car from his phone and texted them to me to assure me it was in great condition as I didn't want to drive so far and then find out there were dents that I wasn't aware of from the photos on line. . I so appreciated him taking these extra steps. He didn't have to do those things, but because he did, It made me want to continue to work with him. Tom met with us right away when we arrived and took great care of us. He was fun and made it a pleasant experience. Thanks Tom! I'll maybe see you for my next car purchase! Julie and Chris More

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