Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 10

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
114 Reviews
4.9

114 Reviews

Write a Review

114 Reviews of Todd Kerns

May 23, 2023

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Employee Rating

Great customer service, friendly staff, quick service didn’t have to wait long at all More

by kina28anderson
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

May 25, 2023

Tri State Nissan responded

Thank you so much, kina28anderson, for your heartening review! We're thrilled to hear about your excellent experience with our great customer service, friendly staff, and quick service that didn't keep you waiting. We look forward to making your next experience with us even better!!

May 12, 2023

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Was in and out very quickly for an oil change in a tire rotation. Thats what I like. In and out. More

by pamela_cross
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

May 15, 2023

Tri State Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that you were able to get in and out quickly for your oil change and tire rotation. We appreciate your business and hope to see you again soon for your vehicle's maintenance needs.

May 12, 2023

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thank you very good thank very much ok 15 word thank thank you very much More

by MASTERSON.PAUL
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

May 15, 2023

Tri State Nissan responded

You're welcome! We appreciate your kind words and look forward to serving you again in the future.

May 09, 2023

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I love the service and how nice everyone is, I will definitely buy my next vehicle from you More

by d.dennis.06
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

May 10, 2023

Tri State Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team and that you appreciate our commitment to exceptional customer service. We would be honored to help you find your next vehicle when you are ready, and we look forward to serving you again in the future!

May 10, 2023

d.dennis.06 responded

I love my Nissan Rogue that I purchased from your dealership and everyone went out of their way during the purchasing process!!!!

May 05, 2023

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Dealership is great but your place in Cincinnati that I mail my payment to is terrible More

by Randyjthomas911
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

May 08, 2023

Tri State Nissan responded

Thank you for your review! We're thrilled to hear that you had a great experience with us at the dealership. Our team takes pride in providing exceptional service, and it's great to know that we met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 05, 2023

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You all were very professional, and really friendly, and knowledgeable, I will always bring my Nissan to you all. Great job. Thanks 👍 More

by WOLFEDONNA91
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Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

May 08, 2023

Tri State Nissan responded

Thank you so much for your kind words and for choosing us for your Nissan service needs! Our team takes pride in being professional, friendly, and knowledgeable, and we're thrilled to hear that we met your expectations. We appreciate your loyalty and trust in us and look forward to continuing to provide you with the outstanding service you deserve for years to come. Thanks again for the great review!

April 30, 2023

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This us to be my go to place for buying vehicles and service work. But my last many experiences have left me wondering. This place is QUICK to rip you off and when you bring it up they shrug it off and More

by jason@jcs-homeservices.com
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Recommend Dealer
No

Other Employees Tagged: Martin Arellano, Skylar Warner , Mike Brown, Josh Stogdale

May 01, 2023

Tri State Nissan responded

Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to ensure our team delivers on our brand promise, and every customer has a positive experience. We will consider your feedback as we work toward improving how we do business. If you have a moment, please contact the Service Manager at 540-667-6800 or via email at contact.us@tristatenissan.com with more details about your recent visit. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

April 27, 2023

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Great people to work with, very professional. They always have my best interest first. I always look forward to seeing them. More

by sportsplus.jim
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 27, 2023

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 27, 2023

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I brought my car in for general maintenance. When I checked the work sheet as to what service was competed on my car I notice one task was to wash the car. When I got home I noticed my car was More

by barrwin
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Siebert

Apr 27, 2023

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in washing your car after your general maintenance service. We take customer satisfaction very seriously and we understand that timely and efficient service is important. We appreciate your feedback and will use it to improve our service going forward. Please do not hesitate to reach out to us if you have any further concerns or questions. We appreciate your business and hope to have the opportunity to serve you again in the future.

April 25, 2023

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Employee Rating

Always friendly and thouough. This trip was interesting inasmuch as I just made first payment on the vehicle. Say hi to Chris! More

by buddha6
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Recommend Dealer
Yes
Apr 26, 2023

Tri State Nissan responded

Thank you for your positive review! We are pleased to hear that you had a friendly and thorough experience with us. We will certainly pass along your message to Chris and let him know that you appreciate his service. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

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