Todd Dekker | Page 3

Never Ending Outstanding Service For the past 20 years, I have had the pleasure of doing business with this dealership. I have always received outstanding service from every departmen For the past 20 years, I have had the pleasure of doing business with this dealership. I have always received outstanding service from every department, Mercedes sales, Mercedes service, and the business office. More

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Great experience--new car purchase Very good experience with this dealership overall. This is our second Mercedes purchased with the help of Dierk Schulz. He is the epitome of a courteo Very good experience with this dealership overall. This is our second Mercedes purchased with the help of Dierk Schulz. He is the epitome of a courteous and respectful salesman. I dislike the pushiness and games I have experienced at other dealerships.Recommend. More

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New car purchase My experience at Umansky Motors is always a pleasure. Swen the MERCEDES sales manager is extremely easy to work with . My sales representative Tony Sa My experience at Umansky Motors is always a pleasure. Swen the MERCEDES sales manager is extremely easy to work with . My sales representative Tony Sanfillipo is as good as there is to work with. He addresses all my needs . He always finds a way to keep me extremely happy. Tony makes buying a car a pleasure. I would recommend Tony and Umansky Motors to anyone. More

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Great service experience!! I always enjoy a wonderful service experience at this dealership. I drive an hour to get there and my service advisor Todd Dekker always expedites the I always enjoy a wonderful service experience at this dealership. I drive an hour to get there and my service advisor Todd Dekker always expedites the service of my vehicle to accommodate the distance I travel to get there. He has either placed two service technicians on my vehicle to expedite the service or at least let them know that I am waiting on the vehicle. I would high recommend the Umansky Motors Service department and my service advisor Todd Dekker to anyone who also has a Mercedes-Benz vehicle, as they always keep mine in tip top running condition, and my service experience quick and enjoyable! More

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Love my 2014 Mercedes E350. Thanks Ben! Had the best experience purchasing a Mercedes from Ben. He's very professional & went to great lengths to make sure I was satisfied. Great service! Had the best experience purchasing a Mercedes from Ben. He's very professional & went to great lengths to make sure I was satisfied. Great service! More

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Great service and sales people and great customer service I have purchased 3 vehicles through this dealership with great sales and service every time. When the dealer ownership changed recently, I was wonderi I have purchased 3 vehicles through this dealership with great sales and service every time. When the dealer ownership changed recently, I was wondering if this would continue. It has not only continued, but it is actually better than before. I have had 3 small service issues which Todd Dekker has handled quickly and in a very professional manor. He even offered a repair at cost due to some warranty issues (above and beyond my expectations). Just when I thought that was exceeding my expectations, I had the pleasure of talking to the Sales Manager Young Lee who decided that the full cost should be refunded. I was completely shocked - no questions asked - no hesitation - he just said he was mailing me the refund check. I have never been treated that way by a sales manager or service professional (we have owned 14 or 15 new cars and several used cars). Mr. Lee even gave me his cell phone number if I ever needed anything!!! I have never seen anything like this. And it all started a few years ago with Josette Ott who sold us our first car and then the next 2. Josette was actually the one who introduced me to Young Lee when he first started there and he remembered me when I talked to him on the phone. Josette also introduced me to all of the service people (including Todd) when we bought our first car. The customer service at this dealership is above and beyond any company (auto and non-auto) that I have ever dealt with. I am a customer for life. More

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Amazing service... The car sales team is so attentive ! The car salesman (with his obvious wealth of knowledge and experience) always makes recommendations that are key to my comfort and enjoyment of the ve The car salesman (with his obvious wealth of knowledge and experience) always makes recommendations that are key to my comfort and enjoyment of the vehicle in view.Tom Scott,not only assist my choice in selection of transportation that is appropriate for my life style .. I can be assured that he uses the highest degree of integrity,dignity and honor when it comes to his preparations and dealings with me and all of his clients. Truly a blessing to my life! Apostle Abernathy More

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3rd new Mercedes-great sales person/great service We are on our 3rd Mercedes over the last 3 years from this dealer. My wife has owned 2 GLK's and loved both of them. I recently got a CLA and can't be We are on our 3rd Mercedes over the last 3 years from this dealer. My wife has owned 2 GLK's and loved both of them. I recently got a CLA and can't begin to say how much I have enjoyed it. Josette Ott was our sales person on all 3 cars. She knows all of the details on every vehicle we looked at and was not high pressure to make the sale. In my 30 plus years of buying new cars, Josette has been the most honest, upfront and trustworthy sales person I have ever dealt with. When we get our next 2 Mercedes, we will be going back to this dealer and to Josette for sure. Todd in the Service Department was also great on a couple of small issues. More

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