Toby Kirk

Great choice and professional service also it’s easy to communicate with the customer service with answers all enquiries communicate with the customer service with answers all enquiries More

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BEST new car Experience EVER! I think we all--at one time or another--dread walking into a car dealership, so I was expecting the typical routine (i.e., pounced on the minute I wal I think we all--at one time or another--dread walking into a car dealership, so I was expecting the typical routine (i.e., pounced on the minute I walked in the door) when I recently visited Koons Tysons Chevy Buick GMC. But, as they say at Koons: "WOW!" I was "wowed" from the very first polite welcome from the receptionist to the last sincere handshake from my salesman after buying my new 2017 Chevy Silverado. The facility itself is very conveniently located for most of us in the greater DC metro area; the staff are all polite and no-pressure; their inventory is incredible; and they have more service bays than I have digits on both hands and feet combined. I was particularly impressed with my salesman--Josh Neidigh. If there's one thing that annoys me more than the hard-sell, it's a salesman that doesn't know his products. I'm convinced Josh knows more about the Chevrolet Silverado than the engineers that designed it! That is NOT gratuitous flattery, his depth and breadth of knowledge about that vehicle was REMARKABLE! More than that, Josh was polite, professional, extremely helpful, and willing to go "above and beyond" to make my new car purchase as transparent and painless as possible. I also have to give a shout out to Koon's Finance Team: Toby Kirk has GOT to be one of the NICEST gentlemen on planet earth today and--like Josh--he clearly is a master finance professional. Toby walked me through several options--with total transparency--to make sure all of my questions were answered and I made the right financing choice to suit my particular needs. I could go on and on, but I'll just say this: If you're in the market for a new or used Chevrolet, Buick, or GMC vehicle, do yourself a favor and go to Koons' Tysons dealership. They WILL WOW you! More

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Great Car Buying Experience My husband and I had an awesome car buying experience when we purchased my new GMC Acadia. The customer service we received from our sales consultant My husband and I had an awesome car buying experience when we purchased my new GMC Acadia. The customer service we received from our sales consultant Earl Jones was so exceptional that when my husband decided to purchase a new car, Earl at Koons of Tysons was our only choice. We called Earl with a long list of specifications on the vehicle we were interested in. He called us right back to let us know he found the perfect match, everything we asked for was there down to the color and the trim. Earl even had the car parked at the front door when we arrived. He walked us through the whole sales process, answered all our questions, and ensured we got all the discounts we qualified for. His General Sales Manager John Gribbins worked with us to come up with a fair price for our trade-in vehicle. He also worked with us on the pricing of the new vehicle. Their only goal was to make sure we were completely satisfied with our purchase. Anything they could do to make the process easy and enjoyable they did. There’s no better team to work with. Earl and John took care of everything, all we had to do was go to the finance office and sign the paperwork. Even our finance officer Al Rodriguez was awesome he had everything ready. He went over the contracts and got us out quickly. If you’re looking to purchase a vehicle and want exceptional customer service go to Koons of Tysons. Ask for Earl Jones and you’re guaranteed to have a great car buying experience. More

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