Toby Gray | Page 9

My sincere appreciation and compliments to Carl who made leasing a new car from Sarasota Lexus a pleasurable experience. The complete process was more like a family visit. leasing a new car from Sarasota Lexus a pleasurable experience. The complete process was more like a family visit. More

by Otto Kieslich Verified Customer Verified Customer

Print

Overbearing noisy, put wrong new plate on my car, took over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on stic over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on sticker More

by Ac2quire Verified Customer Verified Customer

Print

Wonderful experience! Ana was our main sales person. She’s a rockstar! Came to test drive a car and ended up buying it, trading in my current car and driving away in it th Ana was our main sales person. She’s a rockstar! Came to test drive a car and ended up buying it, trading in my current car and driving away in it that day. The entire group involved in the process were a pleasure to work with. Definitely a great place to buy a new car. More

by jfmurph146 Verified Customer Verified Customer

Print

Very friendly. Not pushy at all. Took the time to answer all of our questions. Very happy. Not pushy at all. Took the time to answer all of our questions. Very happy. More

by CDMDSM84 Verified Customer Verified Customer

Print

We were made to feel welcomed. Made comfortable, and treated respectfully. We felt no pressure at all. I felt like I was setting the pace. Our "salesman" was anything but a typi Made comfortable, and treated respectfully. We felt no pressure at all. I felt like I was setting the pace. Our "salesman" was anything but a typical salesman. His name is Ross Dewsnap. He answered all of our questions. He called in a specialist if needed. I felt like he was guiding us through buying the car. Not selling it to us. It was an excellent experience. More

Print

Very Clean and professional atmosphere. Jeff G was very nice and timely with information and details. Great place to purchase your next car! Jeff G was very nice and timely with information and details. Great place to purchase your next car! More

by angelandjustin16 Verified Customer Verified Customer

Print

Seamless transaction. Prompt, efficient service afforded by all parties, Sales, finance, tech tutorial and follow-up. Excellent Team! Prompt, efficient service afforded by all parties, Sales, finance, tech tutorial and follow-up. Excellent Team! More

by beaholt45 Verified Customer Verified Customer

Print

Tom Mccomber was friendly and helpful with no hard sell. Followed up regularly before and after car arrived. Followed up regularly before and after car arrived. More

by CAMPBELL Marti Verified Customer Verified Customer

Print

These guys are scam artists. I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the p I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the paperwork and I was told it could not be removed. While looking over the vehicle I realized that the radio antenna was missing. I brought this to Austin's attention and he promised they would get one in the mail but that never happened. When I called back and asked about it his response was he was waiting for another Ford Bronco Raptor to get traded in so he could take that antenna and send it to me...what?? I paid for a 3rd party to handle license and registration and was told my plates would be in the mail without lifting a finger. The plates never showed. The title was delivered but didn't require a signature and ended up in my front lawn covered in snow. When I began to inquire with Austin about the plates I was ignored. I was persistent and he finally passed me over to Toby in finance. Toby said that the DMV would refund me the money and I would have to go in and get my plates myself...the DMV disagreed. The money that I paid was never sent to the DMV. I finally got the finance managers name Ryan Durso from Austin and left 4 polite and professional voicemails over 6 days. He never returned my calls. I was trying to decide weather it was worth it to take them to court or just admit I got screwed and move on when a check magically showed up in the mail. No explanation, no justification for the amount. I cashed the check and went back to the DMV a second time and waited my turn and finally got plates over 60 days after I made my purchase. I would never consider making another purchase here. More

by Ryan.danielcraig Verified Customer Verified Customer

Print

The sales staff and manager was extremely helpful and courteous, made our delivery a positive experience. courteous, made our delivery a positive experience. More

by lorihasselman Verified Customer Verified Customer

Print