Tobic Edouard | Page 8

Dishonest, unprofessional and unethical personal I speak for my husband who is very upset and embarrassed of the situation. He trusted his sales person Tobic Edouard and the sales manager who at the I speak for my husband who is very upset and embarrassed of the situation. He trusted his sales person Tobic Edouard and the sales manager who at the end tricked him on his trade. They never add up the components that make up the price so at the end when you go to financing they close the deal fast without explaining the details hopping you don't notice all the hidden dealer fees. Unfortunately my husband loved the car and was closing the deal at 9:30 pm on Sunday the staff was tired and wanted to go home as well as my husband that did not pay attention to the finance details. He got tricked for his trade for over $5,000, dealer fees added to almost $1,000 and was sold a vehicle that had mechanical problems and should had not been put for sale until the problems were fixed. My husband called first thing Monday morning to report the problem with the car and also to go over the agreement terms which he did not agree with. The answer we got was you signed already the car is yours. He had to take over a loan that went over $6,000 of his budget. We explained the problem in detail to several higher ups, but none wanted to acknowledge their mistakes or shady tactics and repeatedly showed their incompetence and lack honesty. They took the car to repair it and that's when we confirmed more lies from the sales person and managers. We have spoken with 5 managers already and no one seams to care. Still today the car is getting repair "supposedly" because it was originally going to be ready Thursday, then Friday, then Monday, then Tuesday, then Wednesday. Come today and still the car is not ready. The sales person told my husband that he was on his way to pick up the car from the repair shop and that would be ready tomorrow morning. That's not the only issue but no one gives my husband a call to inform him that the car is not ready or to give him updates on the repair. He has to call constantly until he is able to speak with a manager because the sales person never returns his calls. Each manager says something different and no one wants to take the blame. Oh just right before i was about to complete the review another manager named Javier Acevedo calls my husband to let him know that the car will be ready Friday. This is a joke! They can't make up their minds. The entire experience lacks professionalism and customer service. I would never recommend such a DISHONEST dealership like Sutherlin Nissan More

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AWESOME EXPERIENCE. MY NAME IS WINSOME, I WAS SO IMPRESSED WITH THE SERVICE I GOT FROM TOBIC & BARBARA. I GAVE THEM BOTH A 10 PLUS, GREAT JOB. THE SERVICE WAS IMMACULATE, MY NAME IS WINSOME, I WAS SO IMPRESSED WITH THE SERVICE I GOT FROM TOBIC & BARBARA. I GAVE THEM BOTH A 10 PLUS, GREAT JOB. THE SERVICE WAS IMMACULATE, THEY ARE A GREAT ASSET TO YOUR ORGANIZATION. THANK YOU TOBIC & BARBARA. More

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Tobic My name is Gladys Medna and I came in today with my daughters and Tobic assist me today. We came and he made us feel so welcomed . He answered every q My name is Gladys Medna and I came in today with my daughters and Tobic assist me today. We came and he made us feel so welcomed . He answered every question and concerned we had. If anyone come here they should ask for Tobic his so helpful. More

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I had a great experiance while purchasing my car. My I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my f I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my first service appointment. Jonathan Szafran greeted me as soon as I stepped out of my car. He and the parts manager,(George Fata), were super friendly and went out of their way to make sure I was comfortable. They are fun and friendly bunch. I don't usually use dealers for simple maintenence as they tend to be more expensive. I do however plan to use Sutherlin for ALL my cars needs because the level of customer service here makes it well worth it!! More

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I recently purchased a 2013 Altima. The sales personnel I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine and Tobic costumer service totally changed my previous opinion of a car salesman. They are trully commited to provide great service with a fair price. My first service call for this car came 08/07/2012. I always knew that new models have bugs and other miscellaneous issues that may requires warranty calls and miscellaneous recals; however, John Barrington provided me with great service and took care of the problem. The Service and Parts team were excellent to my wife and I. Mr. George Fata (Parts Manager) was very polite and corteous. Overall, prior dealing with Sutherlin and this staff. All my car buying experience were negative and unplesant. Sutherlin have prove me the following: 1- That I am a costumer and I was treated very fair on my purchase. (FYI they have to make money otherwise they will not be in business, but I can assure you will be will get a great car for a fair price) 2- The team is honestly proud and commited to great service and costumer relationship. More

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