Thomas Restino | Page 2

Called DePaula service department, was scheduled quick. I showed up, greeted immediately, checked top off all fluids reviewed needs and truck was brought in and serviced very timely. I choose DePaula beca I showed up, greeted immediately, checked top off all fluids reviewed needs and truck was brought in and serviced very timely. I choose DePaula because of immediate attention to my service needs. Dennis Walters , the service manager and his entire staff are very friendly and helpful. More

by SPOTTER8 Verified Customer Verified Customer

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purchased a new 2022 sedan leave it at that. noise still after having it there 4 times in a month. contacted mangement i will admit went for a test drive car would not duplicate noise just once noise still after having it there 4 times in a month. contacted mangement i will admit went for a test drive car would not duplicate noise just once in awhile. so was told parts wouldn't be put in and basically wont do anything for me. months later still noise filed a complaint to GM ad nothing back yet after a month or more. im done with GM and done with Depaula just spent $60k in a 4 month period. i really think the service dept has gone down hill since the previous shop manger retired i honestly think i was lied to also because what the invoices said and what i was told verbally by service manager Dennis. stay away from this dealership. i keep on hearing the service Dept here sucks so many issues. once they get your money they screw you over. my remember all my salesman stating give him a good review I'm not done with trying to get gm to fix this issue take it to another Chevrolet dealership. do yourself a favor dont buy or go here for service less headaches.... More

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purchased a new 2022 malibu headache since day one. i have taken to service now 4 times in 2 months been i garage more then i have had it. a noise coming from the back which that cant say what the prob i have taken to service now 4 times in 2 months been i garage more then i have had it. a noise coming from the back which that cant say what the problem is but says its safe to drive it?/ hmm if the service people cant say what it is then how can you tell me its safe. its a brand new car and so much of a issue to fix. I'm very dispointed with Depaula service department I have gone to complain to Vice President now of operation lets see if he gets anything done. in mean time I have a car that i'm refuse to drive it until its fixed right. if cant fix refund my money sales guy has even stopped helping me i feel. i'm done with Depaula and if VP dont due anything time to make complaint with GM and BBB and Federal Trade Commission and get lawyer involved. hope it does not come to that... More

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Service Director Dennis, Service Advisor Traci and Customer Relations Manager Laurie are some of the best in the business. Always leave happy! Customer Relations Manager Laurie are some of the best in the business. Always leave happy! More

by wds206 Verified Customer Verified Customer

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I have been doing business with DePaula for over 30 years for a reason. They always treat me right from start to finish for a reason. They always treat me right from start to finish More

by PNICSEVICSR Verified Customer Verified Customer

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Very happy with how quickly service writer took care of needs. The service tech pointed out needs of filters and had the truck serviced. All staff very helpful and pleasant needs. The service tech pointed out needs of filters and had the truck serviced. All staff very helpful and pleasant More

by SPOTTER8 Verified Customer Verified Customer

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Great people, fast service I have bought 5 cars from them. Always treated like family. them. Always treated like family. More

by LOGANWALTERS Verified Customer Verified Customer

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Rick went above and beyond! Just a truly outstanding human being. My car broke down and he took me right in. After the diagnosis I found out my vehicle needed an oil change. I told him to get it done! H human being. My car broke down and he took me right in. After the diagnosis I found out my vehicle needed an oil change. I told him to get it done! He did the oil change and my vehicle felt as if it was brand new! While the major repair (oil change) was getting done I went to Taco Bell right down the road and helped myself to a number 7. By the time I was done eating my warm, delicious chicken quesadilla my car was ready. So I walked back eating my crunchy taco to pick my vehicle up! I never eat tacos in my car because of how messy they are. Once again thank you Rick! Excellent service! More

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They did a great job to get me in and out under an hour max max More

by JAHAYDEN1125 Verified Customer Verified Customer

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This dealership seems to be better than the last GM dealerships in the past. It must be me but I always seem to have some issues but I took care of it. After the sale the truck salesman didn’t care les dealerships in the past. It must be me but I always seem to have some issues but I took care of it. After the sale the truck salesman didn’t care less with issues. I’m terrible with names but the girl that actually and looked at my issue ( navigation) was very professional and curious. More

by TOBOTA Verified Customer Verified Customer

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