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Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James | Page 6

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
172 Reviews
4.8

172 Reviews

Write a Review

172 Reviews of Thomas James

March 20, 2024

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Employee Rating

The sale was easy but after receiving the vehicle I do not believe the salesman shared all the information. The truck was filthy and not detailed as they said it would be. There are nicks on the wheels an More

by CANYON.DEVILLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Mar 24, 2024

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 15, 2024

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Employee Rating

Absolute awesome experience, would recommend to anyone looking for a GMC. A+ to James and the team! More

by FUELANDFORCEDO2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 16, 2024

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 14, 2024

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Employee Rating

There was no communication from my salesman. Once he knew I was going to purchase it was like I didn’t exist anymore. very disrespectful. TJ stepped in along with Mrs Brown to help rectify the s More

by DESERTCOWGIRL35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrienne Cross , James Gutierrez

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Feb 17, 2024

Henry Brown Buick GMC responded

Thank you for bringing this to our attention. We are glad to hear TJ and Mrs. Brown were able to step in and help turn things around. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case.

January 27, 2024

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Employee Rating

Salesman and finance are always easy to deal with, and this was no different. Well worth the crazy wait for delivery. Dewight is easy to deal with and communicated the entire process the whole time. More

by TIM.EVANS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Joey Muna, Wagner Harrigan, Dwayne Champion, Butch Shearer

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Jan 28, 2024

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Tim, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 19, 2024

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Employee Rating

Have been buying cars from Henry Brown dealerships since they were on Main St in Mesa in the 1980's. Always great service, great salespeople and staff. I'll continue buying from them in the future. More

by BKERR4979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Bejarano , James Gutierrez

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Jan 19, 2024

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 04, 2023

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Employee Rating

My experience was very smooth sailing, my salesman was friendly, knowledgeable and made it easy for us from start to finish. I didn’t feel any pressure whatsoever. I will for sure return for a future vehi More

by HISSYCRISSY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Cavalliero , Ryan Teschke

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Dec 04, 2023

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Congrats on your new vehicle! we look forward to working with you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 18, 2023

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Employee Rating

This was a hard time for me but they helped make the best deal for me More

by MILKEYWAY6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabe Harmon

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Nov 19, 2023

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 12, 2023

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Employee Rating

Awesome experience! Everyone really went above and beyond to help me get this deal done on terms that worked for me. I’m very appreciative and happy with my buying exper More

by ERICA.OUTCALT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Butch Shearer

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Nov 12, 2023

Henry Brown Buick GMC responded

Erica, Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 01, 2023

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Employee Rating

They made sure they found the truck with all the features I was looking for! More

by THOMAS BUSTILLOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wagner Harrigan, Brandon Warwick

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Nov 02, 2023

Henry Brown Buick GMC responded

Thomas, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new truck! We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 22, 2023

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Employee Rating

I had a a wonderful experience! Everyone was very helpful and listened to my needs. More

by DAWNAV15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross

Print
Oct 23, 2023

Henry Brown Buick GMC responded

Dawn, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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