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Thomas James

Overview Reviews (172) Inventory (841)

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Thomas James

Thomas James | Page 11

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8

172 Reviews

Overview Reviews (172) Inventory (841)

4.8

172 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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172 Reviews of Thomas James

July 19, 2022

Dealership Rating

No follow threw with what was said to be done. When told things will be done it is not. When sales man promises something guilt trips you that it is coming out of your pocket. Over all not hap When told things will be done it is not. When sales man promises something guilt trips you that it is coming out of your pocket. Over all not happy with the experience we have had here More

by REBECCA.COLEMAN0827

Verified Customer

Recommend Dealer

Other Employees Tagged: Adrienne Cross, Brandon Warwick

Jul 19, 2022 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, Rebecca, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 05, 2022

Dealership Rating

Employee Rating

Dwayne and the entire staff were awesome. Henry Brown GMC does it right. I highly recommend! Henry Brown GMC does it right. I highly recommend! More

by CDOWNS31

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dwayne Champion

Jul 06, 2022 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Dwayne was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2022

Dealership Rating

My overall experience was great. Jose was very helpful. The staff was great and listened to what we wanted. Jose was very helpful. The staff was great and listened to what we wanted. More

by FD327

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard , Jose in sales

Jul 06, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 02, 2022

Dealership Rating

Employee Rating

Great service with honest and reliable sales team. No hassle or pressure presented to us during negotiations. No hassle or pressure presented to us during negotiations. More

by DRFAZZ

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Juan Manrique with 5 stars 🌟

Jul 05, 2022 -

Henry Brown Buick GMC responded

We are very happy to hear Thomas and Juan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 19, 2022

Dealership Rating

Friendly, fast, and efficient. Salesman was quick to respond to any questions and the vehicle was a 2022. Salesman was quick to respond to any questions and the vehicle was a 2022. More

by DOKSOLID

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: David Allmon

Jun 20, 2022 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 18, 2022

Dealership Rating

Rickie was very friendly and helpful from beginning to end. The supporting staff were all very helpful as well! end. The supporting staff were all very helpful as well! More

by ESMERALDAREYNAGA

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rickie Bauman, Adrienne Cross

Jun 20, 2022 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 18, 2022

Dealership Rating

Attentive and kept us updated with such a long process of waiting for our vehicle waiting for our vehicle More

by MARIAELENA.UGARTE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Butch Shearer

Jun 20, 2022 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2022

Dealership Rating

I saw the vehicle online and immediately called to let them know I was interested and Brandon got me a on a video chat so I could see the vehicle and what kind of shape the previous owner left it in. Aft them know I was interested and Brandon got me a on a video chat so I could see the vehicle and what kind of shape the previous owner left it in. After that, I was able to docu sign some papers and put down a deposit so they couldn’t sell it to someone else before I could make it in to Phoenix. I was able to fly in 2 days later and already having all my financial stuff ready, I was able to be in and out in just a couple hours. It would have been shorter but Brandon and I got talking about fishing! They cleaned the vehicle, put new tires on it, changed the oil, checked fluids and sent me off with a full tank of gas. Thanks Henry Brown GMC and making it a pleasurable experience! More

by MOAKEY32

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

Mar 28, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 12, 2022

Dealership Rating

Our salesperson "Waggy" and Nick in finance were great. We would highly recommend Henry Brown GMC to everyone! We would highly recommend Henry Brown GMC to everyone! More

by MARKDSINGER

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Wagner Harrigan , Nick Cavalliero

Mar 14, 2022 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 12, 2022

Dealership Rating

Outstanding service all the way around and they didnt upcharge on our vehicles waggy and the staff were easy to work with. upcharge on our vehicles waggy and the staff were easy to work with. More

by SCOUTPILOT1977

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Wagner Harrigan , Nick in Finance

Mar 14, 2022 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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