Thomas Gasser Jr

Spitzer Nissan responded

Thank you for taking the time to share your experience. I’m very sorry to hear about your visit—what you described is not the level of service or professionalism we expect from our team. There’s no excuse for not being greeted properly, especially when you arrived for service, and I understand how frustrating it must have been to feel overlooked. The situation with the service drive being blocked, especially in the rain, is also unacceptable and not how we intend to operate. On top of that, needing to ask multiple times about your vehicle and feeling like an inconvenience is the opposite of the experience we want any customer to have. We take feedback like this seriously and will be addressing these concerns with our team to ensure better communication, awareness, and overall customer care moving forward. If you’re open to it, I would appreciate the opportunity to speak with you directly and try to make this right. Please reach out to me at your convenience. - Jason 419-423-7161 Thank you again for bringing this to our attention.

Spitzer Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.