Theresa Darrow | Page 19

Everyone was very helpful and professional, efficient, and timely. I was pleased with the service as always thank you. and timely. I was pleased with the service as always thank you. More

by MAPOORE7 Verified Customer Verified Customer

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Was awsome to deal with, made things very convenient, forward thinking, they were very personable upon arrival. forward thinking, they were very personable upon arrival. More

by JeffVanhoesen@yahoo.com Verified Customer Verified Customer

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I do not appreciate Being forced to write 15 words for this thing here today. this thing here today. More

by THOMAS_BRAID Verified Customer Verified Customer

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Was able to get me in quickly. Resolved my issue with very little input from me. The team was clear about when my vehicle would be ready and worked with me to ensure my extended wa Resolved my issue with very little input from me. The team was clear about when my vehicle would be ready and worked with me to ensure my extended warranty covered repairs. More

by DAVID.N.KEBEDE Verified Customer Verified Customer

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They will always be my go to whether for sales or service. Professional, reliable and always treats me with the utmost respect. service. Professional, reliable and always treats me with the utmost respect. More

by kmdeibler Verified Customer Verified Customer

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I am not happy at all with the work that was done. I took my classic Honda CRV to get checked out because the engine light was on. Big mistake going there..... I had no problem whatsoever driving my c I took my classic Honda CRV to get checked out because the engine light was on. Big mistake going there..... I had no problem whatsoever driving my car when I left it there. I had them do an inspection, oil change and diagnostic for engine light. I was told that the reason the engine light was on was because of a broken hose connected to the exhaust system somehow. I was also told that a mechanic there replaced this hose. Two hours later I get a phone call detailing all the things that are wrong with my suspension. I am told that to pass inspection it will cost me about $3300. To do all the work that the mechanic suggest would cost me $5000. The service advisor of Mr. Barth then told me that the car has served me very well and that she doesn't owe me anything and then I don't owe her anything anymore.… Which I thought was very strange. In retrospect I believe they were trying to get me to give up on my car. So I pick up the car the next day and pay $415 for an oil change and an inspection that failed. They had also told me that the engine light went off and that it passed emissions inspection and gave me the sticker for that. When I got into my car started it up the engine light was on. I went back in and told them to please note that on their files. Then the worst of worst happened I could barely drive the car home the shocks /struts were so destroyed that I had to drive very slowly. At this point I was completely traumatized by the experience and now having a car that I cannot even hardly drive. I did find a local mechanic shop where I took the car and he went over the whole thing and basically replaced the entire suspension. He also told me that he looked everywhere and he could not find a new hose that was purportedly replaced by the Honda mechanic. So at the end of the day I spent $415 for an oil change and a diagnostic that wasn't right. I was lied to, manipulated, and traumatized by the experience at Honda Reading . Lying cheating and stealing is not a business model. More

by ZORASGARDEN Verified Customer Verified Customer

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Very pleasant staff. Always report items needed before they are done. Easy to schedule convenient appointments. Always report items needed before they are done. Easy to schedule convenient appointments. More

by Dlindy Verified Customer Verified Customer

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Piazza Honda has the greatest teM of service professionals, all very friendly, remember my name and kept in regular communication with me. professionals, all very friendly, remember my name and kept in regular communication with me. More

by SEANHMORETTI Verified Customer Verified Customer

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Kept me informed during the service and, while the news was very disappointing that my warranty did not cover the repair, the repair appears to have corrected the problem. was very disappointing that my warranty did not cover the repair, the repair appears to have corrected the problem. More

by FLIPC Verified Customer Verified Customer

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We have purchased a number of cars from the Piazza Honda/Acura dealership because the sales staff is courteous and knowledgeable. We appreciate these qualities in the service managers and technicians Honda/Acura dealership because the sales staff is courteous and knowledgeable. We appreciate these qualities in the service managers and technicians as well. Customer service is a priority at Piazza. More

by HEIMIE311 Verified Customer Verified Customer

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