Terry West | Page 6

Service is pathetic. On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last y On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last year so I went in to have them replace the visor. (FYI, this is the second visor I have had replaced for the same issue. The first one was only two or three years after purchasing the car and before there was a "KNOWN" issue.) When I went in for my appointment, I handed them the letter for the extended coverage. They looked up the information and saw that I had purchased the car on March 8, 2008 and the warranty was only for "7 years since for usage". Because I missed my 7 years by 21 days, they refused to cover the replacement. I explained that this was the second one, so it really hadn't been 7 years, but since I had purchased the part and installed it myself, there was no record anywhere. Needless to say, I left WITHOUT having the work done. I'm now looking for a visor somewhere other than Eddys to replace myself. I will never go back to Eddy's again unless I have to for recalls. More

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