Terry Glattman | Page 23

I have spoken with Terry Glattman quite extensively for two to three weeks since I live in South New Jersey and I had two vehicles to trade in for a 2012 Countryman S. One of the vehicles was also a Mini two to three weeks since I live in South New Jersey and I had two vehicles to trade in for a 2012 Countryman S. One of the vehicles was also a Mini Cooper S which I bought from Prestige Mini. Not only was Terry instrumental in guiding me in the building process of the Countryman S but he also was instrumental in pretty much sealing the deal over the phone. All I had to do is basically drive up with the two trade in vehicles, sign the paperwork with Angela Becerra who was a pleasure to work with since she is very efficient and didn't pressure me into purchasing anything that I didn't need and ultimately driving away in a brand new 2012 Countryman S. The whole process was pleasant and extremely easy. Not only did I get a new vehicle that I love but I feel that I have also gained a friend in Terry Glattman, a great Mini motoring adviser and an incredible person. More

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Great experience from start to finish. Great customer service. Super friendly. They made sure that I was completely satisfied. Would recommend dealership to friends and family. service. Super friendly. They made sure that I was completely satisfied. Would recommend dealership to friends and family. More

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First of all, 5 stars is not enough for Terry or Prestige Mini. My wife purchased her car from this fine dealer well over a year ago. Funny thing is, I just purchased another make because of silly reas Mini. My wife purchased her car from this fine dealer well over a year ago. Funny thing is, I just purchased another make because of silly reasons and boy do I have buyers remorse. What brings me to this site a year later, is the fact that this dealer, Terry and the car itself have raised the bar so far up that it's unimaginable to get the quality of service, salesmanship, treatment, pricing, reliability and much more from anywhere else. I've spoken to Terry 4 times during our ownership of our Mini, the first call was a follow up to make sure everything was going smoothly with us getting aquainted with the car and if we had any questions and was ever so kind. Second call was a few months later, again, another follow up and to wish us a happy holiday. The following calls we placed because we felt he was part of the family already and he is always so glad we call and makes us feel he and the dealer are always there for us. I know this is getting long. But let me assure you, after shopping around for a car to replace my own car and not my wife's mini of course, the quality of service provided by other dealers does not come close at all to that you will get from Prestige and Terry. You will be treated like you matter then and after and not like a sales quota target. If you're reading this and you're shopping for a Mini whether it be used or new, do yourself a favor, travel down from Canada if you have to and visit Prestige and get yourself your first or next Mini from them. You won't regret it. I know it sounds like a sales pitch, but it's not. If you look around, we're always quick to sound off on complaining but at times not so fast on praising a business for going that extra mile. It took me and my wife a year unfortunately to not realize but to say to ourselves what can we give back to Prestige, Terry and Mini because of what they have done for us, and hopefully this review will help. Hope this helps you make a decision! More

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Terry Glattman was a pleasure to work with. He made us feel comfortable in every way. He had answers to all our questions. He did not try to sell us options we did not want. He seemed just as excited abo feel comfortable in every way. He had answers to all our questions. He did not try to sell us options we did not want. He seemed just as excited about our purchase as we were. We would recommend Terry to anyone looking for a pleasant, well informed salesperson! This dealership caters to the customer. It is clean and comfortable. You can pre-arrange a loaner if your car is in for service and the loaners are new and beautiful! Their waiting room, if you prefer to wait, is very comfortable with a coffee machine and water cooler. The restrooms are spotless and state of the art. Prestige Mini of Ramsey will wash your car anytime you bring it in if you don't mind waiting a short while. All in all we give our salesperson, Terry Glattman, and Prestige Mini of Ramsey an A++++! More

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I was highly impressed with Prestige and working with my adviser Terry Glattman, was amazing. Terry is a very pleasant and genuine individual. He was accommodating in every way, listened to my needs and w adviser Terry Glattman, was amazing. Terry is a very pleasant and genuine individual. He was accommodating in every way, listened to my needs and worked with me to make sure all of my expectations were met. My experience with Terry was by far, the best experience I have ever had leasing a vehicle. He ensured everything ran smoothly from the moment we first spoke on the phone. He was truly a pleasure to work with. I highly recommend Terry to anyone who is interested in visiting Prestige MINI. In addition, I found the entire dealership a very welcoming and high energy place. Prestige truly makes the purchase/lease experience a very fun and personal one. The staff are incredibly friendly and helpful and the level of customer service is top notch. More

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Day #1 I visit the dealership to ask for a delivery time Day #1 I visit the dealership to ask for a delivery time in case I order a car on internet and, with no intention to buy, a test drive it was offered Day #1 I visit the dealership to ask for a delivery time in case I order a car on internet and, with no intention to buy, a test drive it was offered and I accepted. I asked to be informed, by email, when 2011 prices will be available. Terry Glattman periodically up-dated me by email without any reminders. As I enjoy the car, I decided to buy. Day #2 Terry Glattman, my Motoring Advisor, called to inform me regarding a special finance for 2010 cars and I decided to pay a visit (previously I checked inventories in NJ, NY, PA and CT as well as invoice prices, MSRP and accessories prices) I asked for the discount of the day and Terry Glattman and the manager in charge gave me a package (price & finance) I was not able to ignore; I bought a 2010 MINI Clubman. I was asked also about trade-in, I received an offer without asking, but my old car was not-for-sale. Day #3 (next day) The car was ready for delivery and Terry Glattman introduced me to service and spare parts staff. Day #4 Few days later I asked for a test drive with another car (I wanted to double check engine sound) and I received immediately, no question asked. Very smooth transaction, no hassle, friendly atmosphere, during all those days I received a lot of interesting information. Communication was mainly by email, as I asked. I recommend both Prestige MINI and MINI Clubman as well and ask Terry Glattman to be your Motoring Advisor. More

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My wife and I went to Prestige Mini planning on leasing a Mini but were not sure if we could afford it. Terry Glattman and the Prestige Sales Manager worked with us with patience and grace as we made our de Mini but were not sure if we could afford it. Terry Glattman and the Prestige Sales Manager worked with us with patience and grace as we made our decision. They were willing to answer our questions even when at one point were not sure we were going to lease the case with them. Terry knows everything about the Mini HT, S and Clubman HT and S. It was a great experience and we highly recommend them. More

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