Terry Dies | Page 5

I love Wilde Toyota. I always buy my cars here and I love me salesmen. Terry does a excellent job and always get me what I want. I would recommend this dealership to everyone. me salesmen. Terry does a excellent job and always get me what I want. I would recommend this dealership to everyone. More

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It was refreshing to come into a car dealership and be met with a smile and knowledgeable salesperson. Terry directed my husband and myself to the two cars we were looking at and offered us test drives. met with a smile and knowledgeable salesperson. Terry directed my husband and myself to the two cars we were looking at and offered us test drives. His no pressure ways made us more relaxed to make a decision. He gave us some options and gave us a little time by ourselves to discuss what we felt comfortable doing. Overall a great experience. More

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Terry was the WORST sales person I have ever encountered at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with peop at any dealership - EVER. He bragged that he has been doing this for 17 years, yet proved to me that he should not be working face to face with people in a matter of 30 seconds. We visited Wilde Toyota to purchase a Rav4. I have shopped around for months and was finally ready to sign on the dotted line. I was with my better half and we test drove a 2010 Rav4. I noticed the interior was poorly cleaned, the center of the backseat hat its cloth worn down practically to the sponge in the seat, the right rim was severely gouged, the interior roof had numerous stains that looked like someone spilled chili ON THE ROOF, the headlights had a scuff 1/4 inch think and the length of the entire light, and then my boyfriend found a nail int he rear tire, a bumper clip missing, and numerous cosmetic blemishes on the paint. The sticker price was $19,995. He saw us come back and inspecting the car, but still did not come to us. He was walking around the lot no here near us. He came back to us about 10min later. When I pointed out the issues with the vehicle to Terry, he acted as if I was crazy, but still looked at all what I pointed out. He said, "What do you want?" The only time he said anything positive was when I pointed to the nail. He said, "I have to patch that." With regards to the large scuff in the headlight, he pointed to a different Rav4 near me and said, "See the scuff in that light?" I said, "No, that was is fine." He said, "there's your new light. He asks me again, "What do you want?" I said, "I want a new tire, a clean roof, a non-scuffed headlight, and I want money off that price for buying a car with a very gouged rim and severely worn back seat." He said, "Let's go inside and crunch the numbers." I have a 2000 Camry LE for a trade-in. I was offered $3000. I accepted that, no problem. Then I saw the price of the vehicle hadn't changed - it still showed $19,995. He left AGAIN - said he'd be back "no longer than 5min." 15 minutes later, he came back. I asked about the $19,995 price and he shook his head and said, "No. That's firm. There is a man here to buy that car right now." I asked him, "How much is a new Rav4?" His response was nearly knocked me off my chair - he said, "I sell new cars ma'am, I don't know." Then he said, "I'll give you two 5 more min." My boyfriend and I said, "we don't need 5min. You said we could talk about lowering the sticker price and now you won't. good bye" 1. Never once did you ask me what I was looking for in a vehicle. 2. Never once did he ask what my price range was. 3. Never once did he offer other options for me to look at. What he DID do was: 1. Lost a life-long customer. I was coming back to buy my 4th Toyota from Wilde. 2. Lost a life-long Toyota Loyalist. My family has always purchased Toyota's from Wilde. My mom is on her 4th Toyota, my aunt is on her 6th Toyota, my cousin in on his 2nd Toyota, my boyfriend bought his Solara, My grandma drives a Celica, my best friend drives a Corolla, and this list goes on and on. My whole family drives Toyota's since I can remember - each of them was purchased from Wilde Toyota. 3. Changed my mind and caused me to leave the Wilde parking lot very upset. This caused me to drive right across te street to talk to Honda City. 4. Terry, Having treated me like absolute crap, I wanted to test drive a comprable car to the Rav4 - a Honda CR-V. ---- I put $200 down that very night - on a Honda CR-V with delivery of the vehicle to me in 2 days. I am now the PROUD owner of a HONDA. Yes, a Honda! NO ONE IN MY FAMILY DRIVES ANYTHING EXCEPT A TOYOTA. After my horrible experience with Terry Dies at Wilde, I have passed on this information to everyone in my family. Because of one VERY DISTURBING salesman, Wilde has lost future business from my family. My uncle owns a popular business in the greater Milwaukee area and uses Toyota Tundra's for work trucks. When I told him how I was treated by Terry, he said, "Jack Safro Toyota is closer to us anyways." Bottom - line, it seems as though Terry's poor attitude and unwillingness to talk civil, negotiate, and spend quality time learning about me a a customer - that he has single-handedly lost the business of more than 10 buyers from my family. I will be posting my dissatisfaction on Facebook, Angie's List, here, and many more to hopefully spread the word to AVOID this sales man at all costs. Terry Dies has ruined my love of Wilde Toyota and caused me to purchase the first non-Toyota in our family since 1970. I love my Honda so far, and am very pleased with my decision. I guess I should probably thank Terry for that. More

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The salesman who helped us was nice to start off. He allowed us as much time was needed for us to test drive the vehicles. However, when we were at his desk trying to decide if we wanted to purchase or allowed us as much time was needed for us to test drive the vehicles. However, when we were at his desk trying to decide if we wanted to purchase or not, that's when he pulled the "we have another customer interested in the vehicle" card - more than once. He seemed very annoyed by us taking long to decide and when we finally decided, we gave him the paperwork for the vehicle we were trading in and he saw the lien holder information on the title and hung his head and sighed very loud and said "this is not good, it could take a while". But then we pulled out the letter from the bank which showed the lien was taken off and he said, "oh good, good". We thought it was very strange how he reacted during the time he worked with us. Then we met with someone in finance to go over options to add onto the vehicle. He was very personable and nice (can't remember his name unfortunately). He explained the silver package would cover everything but "general maintenance work" like wiper blades, headlights, tires, etc. We decided to buy the silver package. Less than 3 weeks later, our ABS brakes were not working. They would not fix these for zero cost because the silver package doesn't cover ABS brakes (which we were not aware of when we bought the warranty). If we would have known that, we would have bought the one year newer vehicle that DID include the gold warranty since the vehicle we bought ended up being the same price as the newer one with the better coverage. This whole experience has put a bad taste in our mouth about Wilde Toyota and they have lost a husband/wife team for good - along with all of our family and friends who we have told about this. More

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I’d like to express my appreciation with the staff at Wilde Toyota. They were friendly & patient with my concerns of buying a used vehicle. I originally came in on the 15th & talked to Terry Dies Wilde Toyota. They were friendly & patient with my concerns of buying a used vehicle. I originally came in on the 15th & talked to Terry Dies, whom helped me navigate through the used car section for vehicles equipped with a manual transmission. He showed me the 2008 Scion XB & let me take it for a test drive. I was very pleased with how the car handled, but I wasn’t sold on it just yet. After researching the vehicle history & Scion in general, I came back the next day & was helped by Phil Lo, who was able to work with me on the vehicle on the account that Terry Dies was off that day. Phil was able to answer all my questions & concerns on the vehicle before I purchased it. He did an outstanding job making me feel comfortable with my purchase & I couldn’t be more pleased with the vehicle itself. All issues I had concerning the vehicle has been addressed & will be taken care of at a later date. Phil was extremely experienced & knowledgeable of the vehicle. He made the vehicle purchase more enjoyable & less of a chore. I was later introduced to Mikhail Ageyev, who handled the finance portion of the sale & he was very friendly, professional & knowledgeable. He explained the financing & certified option packages that were available for the vehicle in great detail & made it easily understandable for me. My overall vehicle buying experience was awesome & I will definitely be coming back for future vehicle purchases. I will highly recommend anyone that is looking to buy a new or used vehicle to go to Wilde Toyota first & consult with Phil Lo or another sales rep if Phil is not available. Thank you all so much, I really enjoy the Scion & have a great holiday season. More

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Terry Dies was a great salesman, taking time to answer all my questions and working with me to get a good deal on the car. I called on a Thursday to inquire about a car and he told me to come in on Satur all my questions and working with me to get a good deal on the car. I called on a Thursday to inquire about a car and he told me to come in on Saturday when he thought I could get a better deal. He told me to come early because they were going to be busy and was he right. Well we got the car and I was a little peeved that the dealership wouldn't fill it up with gas, so Terry drove it over to the gas station and filled it up for me. More

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I had been running around Milwaukee all day researching and looking for one of two cars I had my mind set on. My sales rep, Terry Dies took me right to the car he had set out for me ahead of time. Just to and looking for one of two cars I had my mind set on. My sales rep, Terry Dies took me right to the car he had set out for me ahead of time. Just to satisfy my curiosity, I asked Terry to take me around the lot to see some other cars and he was more than accommodating. In the end I decided on the original Scion xB. The negotiation process was painless and fair. Terry followed through on all promises that were made at the time of the sale. My little car is amazing! I couldn't be happier! Thanks Terry! Angella Mueller More

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