Tereza Guzman | Page 3

Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for my window tints even though they passed me last year with the same exact tints. More

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Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

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Very very good i like abcsdkghrogjdjeifjdjdjrjrjr fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd More

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I recently had a very disappointing experience with Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustrating and unpleasant. Instead of addressing my concerns professionally, she seemed dismissive and unhelpful, leaving me with a negative impression of Toyota’s customer service. More

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I have been to multiple Toyota dealers for service, and this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was my first time and would be my last time doing service maintenance here. I definitely recommend going to other places to do service. More

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Yesterday I did oil change the customer service was helpful I like the work they do thanks helpful I like the work they do thanks More

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Was trying to contact the service person to find out when the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response! the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response! More

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My experience with Herb Chambers Toyota Allston has always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information ab always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information about my car. She made the already stressful experience of dealing with car issues an even more stressful one. More

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My recent experience with Tereza Guzman at Toyota in Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that was condescending and dismissive. Firstly, when I explained the situation—that my car had been diagnosed with an alternator issue by AAA—she ignored my concerns. Instead of listening, she arrogantly brushed me off and said I would likely need yet another tow truck to take my already towed car up the service ramp. She insisted on putting gas in my car, completely disregarding my explicit statement that it did not need gas having filled the tank days before and the issue was the alternator and, in turn, my battery. I was charged $20 for gas which I know was not all used on my vehicle. She was clearly rushing through her responsibilities to speak with family and friends that were visiting her in the waiting room, likely due to the upcoming holiday, which she seemed more concerned about than providing proper service to customers. Tereza never apologized for the inconvenience caused or showed any empathy for my stressful situation. She never once acknowledged her mistakes or showed any remorse for wasting my time and energy. The mechanics, sales team, and even a random mechanic who was shopping at Toyota showed more empathy, competence, and willingness to help than she did. Her behavior as a service manager was unacceptable. Her condescending attitude, disrespectful demeanor, dismissive behavior, and overall lack of competence make her unfit to serve customers in any capacity. I strongly advise anyone seeking reliable service in the allston area to steer clear of Tereza Guzman and Allston Toyota entirely and hope that management takes swift action to address these issues. More

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Very quick and helpful to perform scheduled factory maintenance. Car was properly inspected as well for state inspection requirements. maintenance. Car was properly inspected as well for state inspection requirements. More

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