Ted Jurick | Page 41

Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good customer, i.e. all my service (Including tires) since the vehicle's purchase has been at Rizza, the service department worked out a "One Time Customer Goodwill Split Repair Per ACURA"." Rizza has a great service team. More

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Always a good experience. I have been going to the dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX More

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I own two Acura MDXs both purchased new from this Joe Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since the Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since then my mother (RDX) and my sister (MDX) both bought new Acuras from this dealership on my recommendation. I also recommended the dealership to a friend who leased a TL from Rizza and and to another friend who purchased a new TL for his wife. I have used Rizza to service my vehicles because very much like John, Ted Jurick is honest, knowledgeable, and trustworthy. Bringing a vehicle in for service used to make me feel uncomfortable and vulnerable. I was always afraid of being hit with add-on service items that I didn't need or want. With Ted, I trust him like a family member. He and his team, Charlotte, Chris, and Matt, are extremely professional and accommodating. They keep my vehicles up to date with all of the scheduled service items that are required and in the event something breaks down I can count on them to accurately diagnose and repair my vehicles without fear of unnecessary add-ons. The reason I continue to use Rizza for all of my service is because of Ted and his team. I have a choice for service and as long as Ted is running the service department I will continue to use Rizza. BTW - I am not happy that John is non longer with Rizza Acura and that will likely impact my purchases going forward! More

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Ted "No Problem" Jurick and his team at Rizza have been providing outstanding service to me and my two Acuras for over 12 years now. Their commitment to service is the best I have experienced an have been providing outstanding service to me and my two Acuras for over 12 years now. Their commitment to service is the best I have experienced anywhere and they have earned my total trust. Admittedly, there are a few other cars on the road from other car makers that have turned my head and that I know are quality vehicles. But the combination of Acura's excellent cars and Ted's terrific service is, to me, unbeatable. My next new car will be an Acura. And it will be from Rizza Acura where I know it'll be in great service hands. More

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The purchase of my new TL from you was one of the most pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt, Ted, Brad, Charlotte and the rest of the of the team continuously offer in any/all issues addressed. Having dealt with Lexus, BMW, and Porsche, these brands are not even comparable. Kudos to you and your team! Greg Kredens More

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Ted and Denise made this the easiest car buying experience ever. Everything was ready and waiting for us when we got to the showroom. The RDX we were considering was washed, polished and ready to experience ever. Everything was ready and waiting for us when we got to the showroom. The RDX we were considering was washed, polished and ready to test drive as soon as we got there. Denise was especially attentive to us, ensuring that we got the best price possible for our trade-in as well as for the model we were thinking of purchasing. Honestly, we were just coming to look at the car but decided to buy on the spot because we knew we wouldn't get a better deal anywhere else. Kudos to Ted as well. As a long-time friend, I'd often heard all the stories about how he bends over backwards to help local Acura owners with their service needs to make it as simple and easy as possible. This time we got to see it in person as I know he worked closely with Denise to get everything set up for us. And frankly, Ted was the only reason why we even considered purchasing an Acura. You don't get customer service like that anywhere else! Thanks everyone. More

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Ted goes above and beyond the typical service manager. He always keeps us informed of any issues and calls us to explain in detail of how to correct the situation. always keeps us informed of any issues and calls us to explain in detail of how to correct the situation. More

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Service at Rizza Acura has never been anything other than professional, courtious, prompt and at the price (or lower) then quoted. Ted Jurick manages the service department with in a way that is par excellen professional, courtious, prompt and at the price (or lower) then quoted. Ted Jurick manages the service department with in a way that is par excellence, treating the customers in the highest regard, ensuring that they are completely satisfied when they leave the facility. I wouldn't take my car anywhere else. Rob More

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This was the second time that I purchased an Acura from the Orland Park store, and both experiences were great! Denise was a very friendly saleswoman, and took the time to show me different colors and opt the Orland Park store, and both experiences were great! Denise was a very friendly saleswoman, and took the time to show me different colors and options available to me. She made every effort to make sure I got exactly what I was looking for! John, who processed my payment, was also very knowledgeable, patient and friendly. Both Denise and John made themselves very available in the weeks leading up to the delivery of my car via email and phone when I had questions. Once my car arrived, Ted and his service team did an excellent job installing the accessories that I had requested! All parties involved had made me feel like a VIP, and I felt were truly happy to see me happy! As always, I will continue to highly recommend Acura to everyone! Not only is it a quality car, but there are quality people working for them! More

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This was my first service visit since I purchased my vehicle. I had a cargo cover installed by the dealership. The service people were great to deal with. vehicle. I had a cargo cover installed by the dealership. The service people were great to deal with. More

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