Tanner Pitocchelli | Page 14

Tanner Pitocchelli was excellent. My service with Subaru Wakefield, however, has been inconsistent. I had consistent battery issues a few months ago, and both times I took it in, they My service with Subaru Wakefield, however, has been inconsistent. I had consistent battery issues a few months ago, and both times I took it in, they told me nothing was wrong. Since then, I've had my battery die in traffic, while driving twice. At my regularly scheduled service with Tanner, he told me that my battery was almost dead. This inconsistentency leads me to doubt that my vehicle has been consistently maintained properly. More

by GHMcNeil Verified Customer Verified Customer

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this is the 2nd Subaru I have purchased from the dealership ( formerly Wakefield Subaru) . my car always goes there for service. My main reason this time was a dead battery that was under warrantym dealership ( formerly Wakefield Subaru) . my car always goes there for service. My main reason this time was a dead battery that was under warrantym Luckily The techs did their usual safety check with the car and found a major issue that if I let it go my engine could have fallen out with no warning. After I got over the cost of repairs I was greatful that they found the issue and was able to repair it to keep my car running safely More

by SAVAGEKG Verified Customer Verified Customer

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It took two visits but the team successfully addressed the issue with the car in a professional manner. the issue with the car in a professional manner. More

by ppf1963 Verified Customer Verified Customer

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Knowledgeable and patient- give him a promotion and a raise! He was able to answer my questions in a professional manner. raise! He was able to answer my questions in a professional manner. More

by JBOSTON99 Verified Customer Verified Customer

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The diagnosis was originally a $1,000 fix, for batteries related to dashboard. Not a safety issue. I did two batteries for $500+ and replaced wipers ($85). Over $600. Left the service group, had dashboa related to dashboard. Not a safety issue. I did two batteries for $500+ and replaced wipers ($85). Over $600. Left the service group, had dashboard lights that were not on before and tried to have the service team tell me how to rectify. I figured it out myself eventually. Then, driving down the highway I noticed hood was bouncing up and down - it had not been closed securely. That's a safety issue. I called the service area and let them know. First time this has happened and I've bought 7 Subarus over the years. Disappointed. More

by DENGALLO Verified Customer Verified Customer

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Tanner greeted me professionally and was transparent in communication. The service professional was also honest about the service required. communication. The service professional was also honest about the service required. More

by C.PURANDARE Verified Customer Verified Customer

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Tanner was a pleasure to work with. He even delivered bad news well, which he explained well. He even delivered bad news well, which he explained well. More

by SGORDON50 Verified Customer Verified Customer

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Was a little disappointed when I was not able reach Tanner with the phone number provided within the text message I received. Tanner with the phone number provided within the text message I received. More

by CHERYLANN52 Verified Customer Verified Customer

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Great service. Was kept up to date with status of my car all along the way Was kept up to date with status of my car all along the way More

by ajohnson72510 Verified Customer Verified Customer

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Albrecht is always down to earth and informative about needed repairs. In addition, I chose Albrecht, even though another Subaru dealer is closer to me new residence, because the otherf place used an auto needed repairs. In addition, I chose Albrecht, even though another Subaru dealer is closer to me new residence, because the otherf place used an automated "AI" style answering service for my call about a repair. It was not efficient and showed zero concern for a customer's problem. Albrecht as always had a person answer the servjce line, More

by DW71 Verified Customer Verified Customer

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