Am always amazed at how efficient the staff is at this
dealership. They always greet me and are courteous the entire visit. Great job guys !!!
dealership. They always greet me and are courteous the entire visit. Great job guys !!!
More
by HF122105
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Crew that meets when first pull in to dealership
Dec 09, 2025 -
Bryan College Station Toyota responded
Thank you for the wonderful feedback! We’re thrilled to hear that our team consistently provides efficient, friendly, and courteous service during your visits. Your support means a lot to us. Great customers like you make our job even better—thank you!
Customer Relations Manager
customerservice@purdygroupusa.com
Every time I go to this dealer, I need to return to fix
something they forget to fix at the first attempt.
1. Took my RAV4 with a nail in one tire. They've replaced the wrong tire. I had to return;
2. Af
something they forget to fix at the first attempt.
1. Took my RAV4 with a nail in one tire. They've replaced the wrong tire. I had to return;
2. After changing all tires, they recommended alignment. I did and had to return twice and still the car was not proper aligned and I had to take the car to another place;
3. Took my Corolla for first revision, they did not change the oil. I had to wait another hour there;
4. Took my RAV4 for revision, they had to fix a thing due to recall, but they did not calibrate the LTA sensor. When I start driving, I had to return again.
So, the last four times I visited this dealer, I had to return right away because they could not fix the basic things. I am considering start servicing my cars in Conroe or other nearby Toyota dealer.
More
by R Souza
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Bryan College Station Toyota responded
We apologize for the inconvenience you experienced during your recent visits. From the tire replacement mix-up to the alignment concerns, the missed oil change, and the LTA sensor calibration, we understand how frustrating this must have been. Thank you for sharing these details with us. We will review this with our team to ensure better attention moving forward. If you would like to discuss this further, please feel free to reach out to us.
Customer Relations Manager
customerservice@purdygroupusa.com
I’ve been to multiple dealerships over the years for
service. Tanner provided the clearest communication and provided updates as quickly as possible.
service. Tanner provided the clearest communication and provided updates as quickly as possible.
More
by R. Smith
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your experience! We are glad Tanner’s clear communication and timely updates stood out during your visit. We appreciate your trust and look forward to assisting you again!
Customer Relations Manager
customerservice@purdygroupusa.com
Service was well done and fairly quick.
I appreciated the complimentary video inspection they do now.
I appreciated the complimentary video inspection they do now.
More
by ross.chapin
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are glad to hear the service met your expectations and that you found the video inspection helpful. We appreciate your support and look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
Always a great experience.
Tanner is on top of things and does a great job to get you in and out in a timely manner.
Tanner is on top of things and does a great job to get you in and out in a timely manner.
More
by JONATHANFAILOR
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are happy to hear Tanner provided timely and attentive service to make your experience great every time. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
Very easy check in.
Nice waiting room. I was in and out within an hour like they promised.
Nice waiting room. I was in and out within an hour like they promised.
More
by maxster88
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your experience! We are glad the check-in was easy, the waiting room comfortable, and that your service was completed on time.
Customer Relations Manager
customerservice@purdygroupusa.com
After purchasing 12 new Toyotas for our family over the
years, this is absolutely the best service department I have ever dealt with. Communication and service are first class. I have not experienced any
years, this is absolutely the best service department I have ever dealt with. Communication and service are first class. I have not experienced any unnecessary upselling. Tanner Gregory has been a real pleasure to work with.
More
by jladysh
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Bryan College Station Toyota responded
Thank you for your loyalty and for sharing your feedback! We are thrilled to hear that our service team and Tanner made your experience the best yet. We appreciate your trust and look forward to continuing to provide first-class service.
Customer Relations Manager
customerservice@purdygroupusa.com
Tanner and the team always provide the very best service.
I prefer to wait while my truck is being serviced and I really appreciate how quickly they get me back on the road again.
I prefer to wait while my truck is being serviced and I really appreciate how quickly they get me back on the road again.
More
by EMG1
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Bryan College Station Toyota responded
We’re happy to hear that Tanner and our team consistently provide top-notch service! It’s great to know that you enjoy waiting with us and that we’re able to get you back on the road quickly. We appreciate your kind words and continued trust.
Customer Relations Manager
customerservice@purdygroupusa.com
Fast service, pleasant, courteous staff, decent waiting
room and amenities; brought potential issues to my attention
room and amenities; brought potential issues to my attention
More
by jeannealfred
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your feedback! We are glad the service was quick and that our team made your visit pleasant. It’s great to know the waiting area and amenities met your needs, and we appreciate you mentioning the attention to potential issues. We look forward to assisting you again.
Customer Relations Manager
customerservice@purdygroupusa.com
Easy , quick , and responsive service.
Love this Service Department ! I will be.back for maintenance
Love this Service Department ! I will be.back for maintenance
More
by rusty.chandler75
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are glad you found the service easy, quick, and responsive. We look forward to assisting you with future maintenance.
Customer Relations Manager
customerservice@purdygroupusa.com