Tanner Carnes | Page 11

I have previously left one other review and I am back because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced what I can only explain as a peculiar issue which began as a series of concurrent dashboard lights. Mind you, I had only made 2 payments and hadn't even had my first oil change. My husband drove my car to the dealership and when I got home from work I found a courtesy car in my driveway. I have now had 2 courtesy vehicles and been without my vehicle for over a month. Lexus Corporate sent specialists along with those already employed at Jim Hudson Lexus. Ultimately, our salesman Kyle Reed has been super supportive throughout this process and even the General Manager Robert Yoemans has promised to provide excellent customer service and help get us into something we're comfortable in that is as good or better than what we were previously in. With the level of Lexus for Life customer care we have experienced so far, I am certain that we will be treated on the "better" side of that equation. Their mission is: To provide our customers with the best ownership experience and to exceed their expectations by achieving the highest level of customer satisfaction and brand loyalty through the professional and courteous representation of ourselves and our products to our customers, employees, and community. “Experience it once and you will never forget it.” I will come back and provide a follow up review for those who wish to follow along to bare witness to the level of customer care that has earned Jim Hudson Lexus of Columbia SC the DealRater Dealer of the year! More

Print

Tanner was very helpful in getting my car to the service attendant Great service But attendant missed something under the front of my car. Took trip to Augusta and had to go into Lexus dealer shop to re attendant Great service But attendant missed something under the front of my car. Took trip to Augusta and had to go into Lexus dealer shop to repair and fix the air pressure in my tire. 31 front. 39 in two and 40 In other. More

Print

Rob Johnson at Jim Hudson is simply the best. He is very easy to work with, listened carefully to what our wants and needs are, and put us in the perfect vehicle. He is very easy to work with, listened carefully to what our wants and needs are, and put us in the perfect vehicle. More

Print

Thank you for doing a great job called the morning of the service guy. He pulled it within within 30 minutes. Thank you. service guy. He pulled it within within 30 minutes. Thank you. More

Print

Outstanding customer service! ! Treated my wife and I as if we were the only customers in the store. ! Treated my wife and I as if we were the only customers in the store. More

Print

Tanner was very efficient to deal with and made my service experience very easy and pleasant. service experience very easy and pleasant. More

Print

Tanner helped to determine cause of intermittent HVAC system working with technician to dlove problems system working with technician to dlove problems More

Print

It was a wonderful experience, and I will buy my next car there, and I highly recommend this dealership there, and I highly recommend this dealership More

Print

Great service experience with tanner! Weve had 3 cars serviced here for years! Great communication Weve had 3 cars serviced here for years! Great communication More

Print

Always great service and very professional. Tanner was very informative with any questions I had. Tanner was very informative with any questions I had. More

Print