Suzanne Cochrane | Page 10

Great Experience working with Manny Rodriguez on a GLA 250 When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York. Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered. It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range. Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!! I will definitely consider Helms Brothers for future automotive needs. Thanks again! George, Washington, DC More

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New Car Acquisition Process Helmsbros dealership is always willing to go the extra mile to get what you want. Suzanne Cochran and her team of sales professionals know how to w Helmsbros dealership is always willing to go the extra mile to get what you want. Suzanne Cochran and her team of sales professionals know how to work a deal and they are all wonderful to work with Regards Peter C. More

by PETERCARBONARA Verified Customer Verified Customer

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Helms Best Dealership. Outstanding Customer Service Kathleen and Suzanne at Helms are OUTSTANDING. The employees at this location on a scale of 1 to 10 are a 20. Exceptional, Superb. Caring custome Kathleen and Suzanne at Helms are OUTSTANDING. The employees at this location on a scale of 1 to 10 are a 20. Exceptional, Superb. Caring customer service and communication. More

by MICHELLE.A.DOUGLAS Verified Customer Verified Customer

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Will not disappoint you Even though I didn’t get the car I wanted they manny Suzanne and Reggie got me approved for 0 down with a good car note in a 2019 c300 coupe and when Even though I didn’t get the car I wanted they manny Suzanne and Reggie got me approved for 0 down with a good car note in a 2019 c300 coupe and when I tell you Im in love believe me..Manny was very respectful did not rush me and took his time to make sure I’m happy 😆 More

by JKABBA Verified Customer Verified Customer

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very courteous and very helpful The entire staff was very helpful , Maurice answered all my questions and had a friendly and professional attitude. I was even contacted a few days The entire staff was very helpful , Maurice answered all my questions and had a friendly and professional attitude. I was even contacted a few days after my purchase to make sure i was satisfied and if i had any other questions. Thank you Helms Bros. More

by GARY.CUEBAS Verified Customer Verified Customer

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Very friendly and professional dealer with the best price Very professional and courteous dealer, they give a service with a smile, their prices are very reasonable,if not the lowest , it took less than 1 ho Very professional and courteous dealer, they give a service with a smile, their prices are very reasonable,if not the lowest , it took less than 1 hour to close the deal Will definatly come back to them for the next car. More

by EDHALLAK Verified Customer Verified Customer

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Helms Bros, What's going on with my car title? I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my p I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my planning to abroad soon, I was asked to pay with cashier's check from my sales person which will expedite the whole process of getting the car title. When I bought the car(June 21, 2018), my sales person told me that the car title would be at the Helms Bros before July 4.  The car title would take about 2 weeks and sent it out to the Helms Bros. Once the car title gets Helms Bros, he would let me know when the car title arrives there. Now, it's been little over a month and nothing happened. I was patiently waited for any answers about my car title but nothing happened. That's when I decided to call and asked what happened with my car title(July 24, 2018). Then I called the Helms Bros sales person and he told me that he will try to find out about my car title and give me a call but never returned me a call. Next day, on July 25, 2018 in the morning, I called him again but told me that he will find out to see what happened for my car title and give me a return call but he did not call me again. Therefore, on that same day around 2pm. in the afternoon, I went to see him and told me that he was going to find out what happened for my car title. So, I went to Helms Bros service center for my car inspection. After the car inspection, I went to see him again, he told me that the lady who was in charge of the car title wasn't there, gone for the day.  And, he told me that the car title takes about 60 days and it will be delivered to my home directly, not  Helms Bros. However he will definitely find out what happened with my car title and would call me back on July 26, 2018, but never called me till now. At that time(June 21, 2018) of purchasing the car, he told me that it will be better to pay with cashier's check so that it will expedite the whole process of getting the car title, which I would receive the car title within 2 weeks, whereas the personal check takes much longer time about one month. Also he told me that the car title would be delivered to Helms Bros directly. Since he is not keeping with his words and change the stories around, I am now wondering about what's happening to my car title. I am looking forward for any answers from Helms Bros, soon. Overall, I feel good about the services that the Helms Bros  provided me but, I am very disappointed and dissatisfied with this situation. More

by JSJUNG333 Verified Customer Verified Customer

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Great service and a great atmosphere Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank all for great service. More

by DET769 Verified Customer Verified Customer

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Getting my car done right Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through for me last Saturday, driving in the rain storm yesterday morning to work & knowing that my brakes work was the best. Thanks again Theresa.?????? More

by BCHAIR Verified Customer Verified Customer

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Awesome Customer Service - Andrea Rocks!! I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressiv I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressive and fair in their pricing. They gave me that personal touch I was looking for. Thank you! -Scott More

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