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Susie Hatheway
Susie Hatheway at Mandal Buick GMC
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Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
371 Reviews
4.6

371 Reviews

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371 Reviews of Susie Hatheway

September 26, 2024

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I waited 4 1/2 hours to have oil changed. Apparently the curly blond haired woman didn’t put me on the list More

by DSCOBB21
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Workmanship
Service Time
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Recommend Dealer
No
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Sep 27, 2024

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it can be to wait longer than expected for an oil change at Mandal Buick GMC. Your feedback is valuable, and we would like to address this issue further. Please feel free to reach out to us directly so we can ensure a better experience for you in the future. Sincerely, the Team at Mandal Buick GMC

September 25, 2024

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My last visit was for my first oil change on my 2024 Buick Envista. I LOVE my Envista! It is fun to drive and fuel efficient. The service went smoothly, the oil was changed and my vehicle washed. I wa More

by fortsill1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 26, 2024

Mandal Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear you're loving your 2024 Buick Envista and that your first oil change went so smoothly. Our team at Mandal Buick GMC works hard to maintain a clean and welcoming environment, and we're glad you appreciated that along with the coffee! We look forward to seeing you again for your next visit. Enjoy your drive! Sincerely, the Team at Mandal Buick GMC

September 24, 2024

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Service was excellent. Employees went above and beyond. The atmosphere while I was waiting was very pleasant. More

by judyal1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 25, 2024

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Mandal Buick GMC and that our employees went above and beyond for you. We strive to create a pleasant atmosphere for all our guests, and it’s great to know we achieved that during your visit. We hope to see you again soon! Sincerely, the Team at Mandal Buick GMC

September 24, 2024

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The estimated time was exactly what they said it would be. Great customer service and would recommend to others. More

by kachterhof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2024

Mandal Buick GMC responded

Thank you for your wonderful feedback! We’re delighted to hear that the estimated time was accurate and that you experienced great customer service at Mandal Buick GMC. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

September 15, 2024

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Beautiful dealership. Great team. Always accommodating our schedule. They communicate and keep you up-to-date constantly. In and out! More

by twsaw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 17, 2024

Mandal Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Mandal Buick GMC. Our team strives to provide excellent service and keep our customers informed throughout the process. We appreciate you taking the time to share your thoughts and look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

September 13, 2024

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Very knowledgeable and courteous. Took my car in to be serviced and didn't have to wait long for it to be completed. More

by llala63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 16, 2024

Mandal Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found our team knowledgeable and courteous during your service visit at Mandal Buick GMC. We always strive to provide efficient service, and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

September 12, 2024

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Susie consistently ensures that my truck is always kept up to date with any necessary services, and all required work is completed promptly. Her professionalism is truly commendable. Susie is an invaluable More

by Mike McGraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Meakins

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Sep 13, 2024

Mandal Buick GMC responded

Thank you for your kind words about Susie! We truly appreciate your feedback and are thrilled to hear that she has provided you with such excellent service for your truck. At Mandal Buick GMC, we strive to ensure that our customers have a top-notch experience, and we're glad to know we met that standard. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

September 12, 2024

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Susie and the the team got me in and out within an hour for an oil and fuel filter change. Susie is always the bomb and how she runs that service department needs to be recognized! More

by bwillyms228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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Sep 13, 2024

Mandal Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that Susie and the team at Mandal Buick GMC were able to get you in and out quickly for your oil and fuel filter change. We truly appreciate your recognition of Susie's hard work in running the service department. We look forward to seeing you again for your next service visit! Sincerely, the Team at Mandal Buick GMC

September 12, 2024

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The staff here are professional and quick. Never make you wonder what’s going on. Very good at their job. Thanks for making it easy. More

by clsandmjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 13, 2024

Mandal Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found our staff at Mandal Buick GMC to be professional and efficient. We appreciate your feedback and look forward to making your next visit just as easy. Don't hesitate to reach out if you need anything in the future! Sincerely, the Team at Mandal Buick GMC

September 11, 2024

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Employee Rating

Great service Only issue is that the parking lot is very crowded with vehicles blocking off aisles. More

by georgemetcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Sep 12, 2024

Mandal Buick GMC responded

Thank you for your feedback! We're thrilled to hear that you received great service at Mandal Buick GMC. We appreciate your observation regarding the crowded parking lot and will work to improve the situation. We hope to see you again soon for another exceptional experience! Sincerely, the Team at Mandal Buick GMC

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