Susan Coolen
Susan Coolen at Annapolis Subaru

Susan Coolen | Page 36

Subaru Certified Leasing & Sales Consultant

Annapolis Subaru

149 Old Solomon's Island Rd
Annapolis, MD 21401

Contact Me
5.0
398 Reviews

Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.

Dealership Experience

8 yrs, 11 mos

Industry Experience

8 yrs, 11 mos

Languages Spoken

English English

5.0

398 Reviews

Write a Review

398 Reviews of Susan Coolen

November 30, 2019

Dealership Rating
Employee Rating

EXCELLENT , Friendly, knowledgeable, Attentive EXCELLENT SERVICE. The sales force is friendly, knowledgeable and attentive to our needs. The sales process was efficient and pleasant, everyone inv More

by deborahdanser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Crawford, And ESPECIALLY Michele Petro

Dec 02, 2019

Annapolis Subaru responded

Thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 24, 2019

Dealership Rating
Employee Rating

Subaru Ascent Great customer service Clean dealership Pleasant atmosphere Service person did not bombard you when I pulled up Went over everything regarding More

by SMAKLE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Sadtler , Joe Tyler, Bob Carroll

Mar 31, 2020

Annapolis Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2019

Dealership Rating
Employee Rating

Best dealership! Had a great experience buying my used Subaru Forester, best sales lady I’ve ever worked with named Susan. Total process was quick and easy and I love More

by NEWMOMMY00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 14, 2019

Dealership Rating
Employee Rating

Great experience from Annapolis Subaru We just bought a new car from Annapolis Subaru and found the dealership to be very friendly. Susan Coolen was our salesperson and she was great!. More

by kadnet04
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 31, 2019

Dealership Rating
Employee Rating

Phenomenal! They went above and beyond our expectations! Special shout-out to Michele Petro, Susan Coolen, and Manager Ryan Crawford. They really took the time to listen to what I was liking for and worked More

by Rachel
Recommend Dealer
Yes

Other Employees Tagged: Ryan Crawford, Michele Petro!! Amazing!!!

October 15, 2019

Dealership Rating
Employee Rating

Professional treatment Susan was extremely helpful, professional, courteous, and did an OUTSTANDING job!! She is great!! We came to the dealership because our daughter had More

by GREG.SAKAL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2019

Annapolis Subaru responded

Greg, we're glad you had such a wonderful experience with Susan! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

October 11, 2019

Dealership Rating
Employee Rating

Friendly and Caring Staff at Annapolis Subaru Everyone at Annapolis Subaru was friendly caring professional and efficient. The team went out of their way to make my daughters first car buying expe More

by K Cochran
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Sadtler , Ryan Crawford

October 09, 2019

Dealership Rating
Employee Rating

Mrs.Coolen is very knowledgeable, and very professional. She was always willing to help and regardless how many questions I had, she always answered with a smile. No pressure, only guidance and help. Tha More

by vinny558
Recommend Dealer
Yes

September 24, 2019

Dealership Rating
Employee Rating

Pleasant experience All personnel helpful, knowledgibe and professional. Our salesperson and business manager made our leasing another vehicle a pleasant one, answering a More

by Cherryzip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Gayle, Bob Carrol

Sep 25, 2019

Annapolis Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 17, 2019

Dealership Rating
Employee Rating

Went the distance People at the dealership went the distance to show me the car. They even raised it up in their garage to show me the underside. More

by Capt Zula
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Annapolis Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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