Susan Coolen | Page 15
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
9 yrs
Industry Experience
9 yrs
Languages Spoken
English
398 Reviews
Write a Review398 Reviews of Susan Coolen
July 16, 2024
We found Susan Coolen to be very pleasant to work with, to the point where despite receiving a slightly better deal with another dealership, we opted to work with Susan. She is pleasant, knowledgeable, ab to the point where despite receiving a slightly better deal with another dealership, we opted to work with Susan. She is pleasant, knowledgeable, able to answer our questions, and does what she says she is going to do without being overly bearing. We will be recommending Susan to our colleagues who are in the market for a Subaru. Our interactions with other members in the same dealership were equally pleasant, although we did not spend as much time with them as we did with Susan. More
Other Employees Tagged: Marissa Leach
June 30, 2024
Got to meet the General Manager Billy Sadtler. Both Susan Coolen and Marissa Leach were outstanding in answering all of our questions and addressing any concerns. We appreciated the open and frien Both Susan Coolen and Marissa Leach were outstanding in answering all of our questions and addressing any concerns. We appreciated the open and friendly atmosphere and quick and seamless process of buying a new car. It was certainly worth the drive from La Plata to Annapolis Subaru to get that quality of service. More
Other Employees Tagged: Marissa Leach
June 29, 2024
It is always a great experience buying here. Susan makes the process easy and pain free! Marissa and Andre were great to work with as well! Susan makes the process easy and pain free! Marissa and Andre were great to work with as well! More
Other Employees Tagged: Marissa Leach , Andre Gayle
June 26, 2024
Susan was wonderful. Andre was exceptional. Marisa was a pleasure. Everyone was just great. Nothing but praise. Best of all, they sent a driver all the way to Baltim Andre was exceptional. Marisa was a pleasure. Everyone was just great. Nothing but praise. Best of all, they sent a driver all the way to Baltimore to pick me. They saved me almost 4 hours on public transportation (that I’d have had to ride to get to them.) Great experience and great group! :-) More
Other Employees Tagged: Marissa Leach , Andre Gayle
June 19, 2024
First Subaru purchase! We have had the same brand of vehicles for many years. The upgrades, quality and safety features of the Subaru brands are simply unmatched, so we mad We have had the same brand of vehicles for many years. The upgrades, quality and safety features of the Subaru brands are simply unmatched, so we made the change. AND unmatched is the quality of the experience at this dealership. They care deeply about the customer experience and their community. From the SPCA, to the Chesapeake Bay Foundation, to Anne Arundel County CASA for Children and the Share the Love program, Annapolis Subaru sets the bar very high. Glad to be a new member of the Subaru Family! Thank you! More
Other Employees Tagged: Billy Sadtler, Marissa Leach
June 02, 2024
Susan and the finance team made this the easiest experience we could’ve asked for. Great price and service too. experience we could’ve asked for. Great price and service too. More
Other Employees Tagged: Marissa Leach
June 02, 2024
It was by chance that I visited Annapolis Subaru. I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness. After a short wait, I was introduced to Brian Villa-Juarez. He listened carefully to my wants for a new car in regard to features and cost. The cars he showed me reflected this discussion. I really appreciated this since it had not been my experience at other dealers. I decided on an Outback. The one I chose from the online inventory had not arrived in Annapolis but with the help of Susan Coolen it was reserved. The car arrived about 1 week later. The final steps of the purchase process were completed by Brian and Marissa Leach, the business manager. I had not purchased a car since 2004 and really dreaded this part of the process, expecting surprise costs. This did not happen. Again, I was listened to when it came to making decisions about warranties and other products that were offered. The entire experience of buying a new car was made comfortable because of the professionalism of the staff of Annapolis Subaru. More
Other Employees Tagged: Helen Appel, Emily Chambers, Brian Villa-Juarez, Marissa Leach
May 21, 2024
This is my 8th Subaru purchase for my family from Annapolis Subrau and the service was great. Annapolis Subrau and the service was great. More
Other Employees Tagged: Marissa Leach , Andre Gayle, Shannon Stratton

