Susan Coolen | Page 15

We found Susan Coolen to be very pleasant to work with, to the point where despite receiving a slightly better deal with another dealership, we opted to work with Susan. She is pleasant, knowledgeable, ab to the point where despite receiving a slightly better deal with another dealership, we opted to work with Susan. She is pleasant, knowledgeable, able to answer our questions, and does what she says she is going to do without being overly bearing. We will be recommending Susan to our colleagues who are in the market for a Subaru. Our interactions with other members in the same dealership were equally pleasant, although we did not spend as much time with them as we did with Susan. More

by John & Cathy Verified Customer Verified Customer

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Everyone was extremely helpful and made the buying experience very easy. I would recommend Susan and Annapolis Subaru highly. experience very easy. I would recommend Susan and Annapolis Subaru highly. More

by smerchant1120 Verified Customer Verified Customer

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Got to meet the General Manager Billy Sadtler. Both Susan Coolen and Marissa Leach were outstanding in answering all of our questions and addressing any concerns. We appreciated the open and frien Both Susan Coolen and Marissa Leach were outstanding in answering all of our questions and addressing any concerns. We appreciated the open and friendly atmosphere and quick and seamless process of buying a new car. It was certainly worth the drive from La Plata to Annapolis Subaru to get that quality of service. More

by Rick M Verified Customer Verified Customer

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It is always a great experience buying here. Susan makes the process easy and pain free! Marissa and Andre were great to work with as well! Susan makes the process easy and pain free! Marissa and Andre were great to work with as well! More

by lbonsal22 Verified Customer Verified Customer

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Susan was wonderful. Andre was exceptional. Marisa was a pleasure. Everyone was just great. Nothing but praise. Best of all, they sent a driver all the way to Baltim Andre was exceptional. Marisa was a pleasure. Everyone was just great. Nothing but praise. Best of all, they sent a driver all the way to Baltimore to pick me. They saved me almost 4 hours on public transportation (that I’d have had to ride to get to them.) Great experience and great group! :-) More

by jhenrycreates Verified Customer Verified Customer

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First Subaru purchase! We have had the same brand of vehicles for many years. The upgrades, quality and safety features of the Subaru brands are simply unmatched, so we mad We have had the same brand of vehicles for many years. The upgrades, quality and safety features of the Subaru brands are simply unmatched, so we made the change. AND unmatched is the quality of the experience at this dealership. They care deeply about the customer experience and their community. From the SPCA, to the Chesapeake Bay Foundation, to Anne Arundel County CASA for Children and the Share the Love program, Annapolis Subaru sets the bar very high. Glad to be a new member of the Subaru Family! Thank you! More

by mphowe Verified Customer Verified Customer

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Susan and the finance team made this the easiest experience we could’ve asked for. Great price and service too. experience we could’ve asked for. Great price and service too. More

by mattsweaver19 Verified Customer Verified Customer

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It was by chance that I visited Annapolis Subaru. I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness. After a short wait, I was introduced to Brian Villa-Juarez. He listened carefully to my wants for a new car in regard to features and cost. The cars he showed me reflected this discussion. I really appreciated this since it had not been my experience at other dealers. I decided on an Outback. The one I chose from the online inventory had not arrived in Annapolis but with the help of Susan Coolen it was reserved. The car arrived about 1 week later. The final steps of the purchase process were completed by Brian and Marissa Leach, the business manager. I had not purchased a car since 2004 and really dreaded this part of the process, expecting surprise costs. This did not happen. Again, I was listened to when it came to making decisions about warranties and other products that were offered. The entire experience of buying a new car was made comfortable because of the professionalism of the staff of Annapolis Subaru. More

by sclark0712 Verified Customer Verified Customer

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Easy to work with, answer all questions , very professional. We are on our 9th Subaru , they are like family professional. We are on our 9th Subaru , they are like family More

by kaltwassers Verified Customer Verified Customer

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This is my 8th Subaru purchase for my family from Annapolis Subrau and the service was great. Annapolis Subrau and the service was great. More

by dlb0525 Verified Customer Verified Customer

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