Steve Ward | Page 3

Lies, threats, and intimidation by staff at Bountiful To Let me share with you my experiences at Toyota Bountiful. The check engine light came on my 2000 Toyota Corolla. The service writer, Andrew Slade, Let me share with you my experiences at Toyota Bountiful. The check engine light came on my 2000 Toyota Corolla. The service writer, Andrew Slade, lied to me regarding the cause of the check engine light. He told me it was the catalytic converter. I went home. Reset the check engine light. It never came back on for another 14,000 miles and more than a year until I finally sold the vehicle. When I picked up the Corolla, Andrew threatened me. First he told me the vehicle would not pass emissions testing. This was a lie. The car had passed emissions testing three weeks prior. Then he told me the car would ‘blow up and kill me’. I am not an idiot. These were more lies. When I brought this to the attention of the Service Manager, Steve Ward, his reaction was to gather a room of employees, to tell me he had contacted Utah DMV and reported the registration on my vehicle had been obtained fraudulently. This was another lie. When I brought this to the attention of the General Manager, KC Waterbury, he found nothing wrong with any of the lies, threats, and intimidation. Guess it’s just the normal method of operation at this dealership. When the Operation Director, Denim Simkins, spoke to me about all the above, he personally vouched for all these fine gentleman and he had never had one complaint. Well, that was another lie. I had been scammed by the service department one year prior. That incident was with the service writer, Joe, regarding fuel injectors. When I brought in documentation on the correct price for the repairs, Joe told me, “This is not a XXXXX Flea Market and you cannot XXX me down.” Joe used two racial slurs which this website is insisting I remove or they will not post my review. A $600 refund from the owner, Kirk Bengtzen, was partial compensation for being overcharged and the comments from Joe. I contacted Kirk Bengtzen a few months after meeting with him to find out why there had been no follow up, accountability, corrective action plan, or other investigation into the corporate culture where lies, threats, and intimidation were not only allowed but encouraged from management down to techs. His response was he considered the matter closed. I told him, I was sincerely sorry he thought the way I was treated was acceptable in any manner. Also, Toyota Bountiful uses unethical practices on social media having their employees post as customers. The review on Facebook on Feb. 19, 2019 by Manoj Sharma is one such review. More

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Breathtakingly terrible customer service I bought a brand new 2018 Tundra from Toyota Bountiful and after driving it off their lot discovered an odd issue with the refueling neck and gasket t I bought a brand new 2018 Tundra from Toyota Bountiful and after driving it off their lot discovered an odd issue with the refueling neck and gasket that wasn't properly seated around it. At my first service appointment I brought it up expecting it to be fixed under warranty because it was a defect on my brand new truck. My service advisor Andrew informed me that this was not covered under warranty, and actually laid the blame on the Sales Department for selling me a truck with a defect, and on me for not noticing this issue and documenting it before driving my truck off their lot for the first time. He also said the dealership would "never" cover this repair because Toyota Corporate would never reimburse them to fix a "damaged" part on the truck. My expectation for quality and service at this dealership have now been flushed down the toilet. Toyotal Bountiful Service......"Truly Exceptional" at royally pissing off their customers. More

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No service or communication My Camry was towed to Toyota Bountiful two weeks ago. They refuse to call back the service group that sent my car to them or call me back directly. Th My Camry was towed to Toyota Bountiful two weeks ago. They refuse to call back the service group that sent my car to them or call me back directly. They will not let me talk to the person in charge, and they say they don't remember the name of the owner. Even if they do not know what is wrong with me car, they need to call me and tell me that. This is the worst customer service I have ever seen in my life. Meanwhile, this the 16th day I have been without a car or communication. More

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