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Steve VanGorder
255 Reviews
Dealership Experience
10 yrs, 7 mos
Industry Experience
33 yrs, 11 mos
Languages Spoken
English
Spanish
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255 Reviews
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255 Reviews of Steve VanGorder
Verified Customer
October 26, 2026
I requested warranty work for corrosion on the hood of my Jeep, and the experience with this service department was extremely disappointing from start to finish. Initially, I was told someone would contac Jeep, and the experience with this service department was extremely disappointing from start to finish. Initially, I was told someone would contact me once they determined when they could get my vehicle in. Three weeks passed without a single phone call, so I had to reach out myself. I was then told a third-party company would need to perform the work and that someone would call me back after contacting them. I was assured I would hear back that day or the following day. Once again, no one followed through, and I had to call again to get an appointment scheduled. I showed up for my scheduled appointment and dropped off my vehicle, only to receive a text later that day stating they could not complete the work because the third-party company could not make it. I was asked to leave my vehicle overnight until the following afternoon, which I agreed to do. By approximately 3:30 p.m. the following day, with the service department closing at 5:00 p.m., I still had not received an update. I called to check on the status of my vehicle, only to discover that the work had not even been started because the painter had still not arrived. Despite this, I was told my vehicle would still be ready by the end of the day. Considering the work involved painting the hood, it was difficult to understand how the job could possibly be completed properly in the remaining time when the person responsible for doing it had not even arrived. I was then asked to call back around 4:30 p.m. for another update. At that point, I had lost confidence in the department’s ability to follow through, so I chose to pick up my vehicle and cancel the service altogether. The most frustrating part of this entire experience is that I had to repeatedly chase down the service department for information, despite being told multiple times that someone would contact me. There was a complete lack of communication, follow-through, and coordination with the third-party company responsible for the repair. My time was wasted, my vehicle was left at the dealership unnecessarily, and the warranty work I originally requested was never completed. I understand that unexpected scheduling issues can happen. What I do not understand is how a service department can schedule a customer’s vehicle without having the necessary arrangements confirmed, fail to communicate repeated delays, and then expect the customer to continue accommodating the inconvenience. This was an unacceptable customer service experience. I brought my Jeep in expecting a professional, organized process to have warranty work completed, and instead spent weeks making phone calls, rearranging my time, and trying to get basic information that should have been communicated to me proactively. The fact that the job was never even started after all of this makes the experience even more disappointing. I would have expected far better communication, organization, and accountability from a dealership service department More
by kelseydrew29
Other Employees Tagged: Mike
September 29, 2026
This dealership works on my Ram Power Wagon, they keep me alerted when your safety Recall will be repaired, they said it’s been two years and still no hydrology mechanical device is available, how can you le alerted when your safety Recall will be repaired, they said it’s been two years and still no hydrology mechanical device is available, how can you let a SAFETY RECALL go that long? I wonder if there is a class action being considered? More
by ssouthard
August 26, 2026
I took my 2023 jeep wrangler sport in for a recall on the power steering. First time ever going to this location. I previously bought a jeep from Cronin in Lebanon and also a dodge journey. They have gott power steering. First time ever going to this location. I previously bought a jeep from Cronin in Lebanon and also a dodge journey. They have gotten too big for their britches, so I visited SVG for them to do my recall. Let me just say......I'll never go back to Lebanon. The service department handled everything for me. I called and made the appointment; they scheduled it for the following week. Very nice to me from the moment I walked in. I will be back for all my vehicle needs!! They also had my recall finished in under 45 minutes! Great job! More
by vickiegeisen
August 23, 2026
These guys always take great care of my vehicle. There always professional and nice. I appreciate all they do mechanics parts , service adviser's. There always really helpful too when I have quest There always professional and nice. I appreciate all they do mechanics parts , service adviser's. There always really helpful too when I have questions. It's a great dealership. More
by johnray1450
August 11, 2026
The people are nice, but every time I take my truck there for an oil change I come back home with some additional problem I didn't have before. I've been here twice. The first time, my brakes started acting for an oil change I come back home with some additional problem I didn't have before. I've been here twice. The first time, my brakes started acting up on the way home. Never had an issue prior to that. Squeaking and sticking. They were brand new rotors and brakes. The 2nd time I went there asked them to fix the squeak on the brakes. They said they did. Driving back home, the brakes squeaked still. Also, my truck now pulls to the right too. Did not pull right before I went in. So, i'm just done messing with this service center. I can't afford a 3rd trip there and some additional problem. More
by rconarroe
July 20, 2026
great service and very professional. They got me in same day and where able to not only diagnose the issue but have it repaired in full same day. southwest Ohio's best Chrysler, dodge, j They got me in same day and where able to not only diagnose the issue but have it repaired in full same day. southwest Ohio's best Chrysler, dodge, jeep repair facility by far!! More
by blake.williams1
Other Employees Tagged: Blake williams
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