Steve Saunders | Page 16

Best Customer Service I commend this dealership for the customer service that I received with the purchase of my daughter's car this week. Cameron was a top-notch salesman I commend this dealership for the customer service that I received with the purchase of my daughter's car this week. Cameron was a top-notch salesman and Steve the manager was very courteous and easy to deal with. I have been fortunate to buy several vehicles from different dealerships over the years but this was the easiest, best experience with the entire process that I have ever encountered. I highly recommend Nissan of Gasden and look forward to doing business with them again!! Thank you!! More

by JTEEWILSON88 Verified Customer Verified Customer

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Great Customer Service! We had a great experience with Nissan of Gasden. Jake’s customer service was what made us choose to come back over a different dealership. Steve and R We had a great experience with Nissan of Gasden. Jake’s customer service was what made us choose to come back over a different dealership. Steve and Riley helped make the process smooth as well. Would definitely come back in the future. More

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Best place to buy a car! We had a great experience at Nissan of Gadsden!! We picked the hottest day of the year to shop around for a car, but still received the absolute best We had a great experience at Nissan of Gadsden!! We picked the hottest day of the year to shop around for a car, but still received the absolute best service. Our salesman, Cameron Ezell, was amazing!! Even though it was extremely hot outside, he showed us every detail and feature of the car that we were interested in buying and did not try to cut corners to get back in to the AC. I was super impressed with his excitement and thoroughness with every detail on the car. We were offered refreshments to cool down multiple times and every person on the Nissan team that we came in contact with made sure that we were taken care of even if we were not working with them personally. They made the buying process easy and did everything imaginable to help us save money on our car purchase. Cameron, our salesman, made sure that I was comfortable with everything about the car and stayed after hours to make sure that I knew how to work everything even after we had purchased the car . I would 10/10 recommend Nissan of Gadsden!! More

by emilyesmith49 Verified Customer Verified Customer

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Great Good people. We were not expecting to buy at time of visit. Glad we could make a deal. We are completely satisfied with the car we got. Good people. We were not expecting to buy at time of visit. Glad we could make a deal. We are completely satisfied with the car we got. More

by MWINFIELD0 Verified Customer Verified Customer

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Excellent Customer Service These guys are top notch! Thank you Jake and the whole team at Nissan of Gadsden for helping me with a smooth transaction today. Best car buying exp These guys are top notch! Thank you Jake and the whole team at Nissan of Gadsden for helping me with a smooth transaction today. Best car buying experience I’ve had in a while. More

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Very good deal in a short time I think I got a good deal and it didn't take long they gave me more for my trade than I was hoping for I think I got a good deal and it didn't take long they gave me more for my trade than I was hoping for More

by Pogostick12$ Verified Customer Verified Customer

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New Car Nice group of people, Jake did a great job of showing me the new car I brought.. He was very knowledgeable about the car and was eager to explain all Nice group of people, Jake did a great job of showing me the new car I brought.. He was very knowledgeable about the car and was eager to explain all the features to me. More

by CLEVELANDBAGLEY Verified Customer Verified Customer

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Poorest Customer Service I've Encountered in a Long Time An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. T An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. The Sonata was a vehicle I purchased at this dealership, the Murano was there to have repairs done to the alternator. While my initial visit was OK, I would recommend that anyone who needs service work stay away from the service writer Jeremy. I had multiple issues with the Murano that involved another companies work and I needed Jeremy to supply an estimate to the original company so that I could be reimbursed for the original repairs (they were under warranty). I tried on multiple occasions to get Jeremy to call and to email the information to the other company and he not once called or emailed the other company, and when asked, he was "to busy". Rather than enlist some help, he let my problem sit until I reached out to others. I spoke next with the Sales Manager, Steve and got a very similar result. I explained and he was going "immediately" to the service area to email the information to the other company. After two (2) hours, still not done and finally I spoke with James K, the actual Service Manager, and within 30 minutes the information was sent. No individual should have to work so hard to get something done with a dealership with more than 30+ employees. They were more concerned with their time than with mine and I would recommend NO ONE go there for service and if you do, seek out James K, because Jeremy is a worthless service writer and cares nothing about customer service, only about the $ he would earn off of writing your service. Meanwhile, Steve, is only worried about selling a vehicle and nothing about follow up work on the other components of the dealership and making sure that "ALL" customers are satisfied. I also came to find out that a couple of my messages were not even passed on to others I had ask about speaking to including a specific sales person and the GM. All I can say, we will find out in a few days how the actual work on the vehicle happens, but, I'm three (3) weeks into the process and I still don't have my Murano back, however, I have a commitment from James K that I will get it back on Monday the 29th. PITIFUL CUSTOMER SERVICE WITH THE EXCEPTION OF THE SERVICE MANAGER HIMSELF, JAMES K. Thanks for his help I may have my problems rectified. More

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Easy and painless I looked and looked for the car I wanted had nothing but headache and sales pressure, found the car I wanted at nissan of gadsden no pressure and pain I looked and looked for the car I wanted had nothing but headache and sales pressure, found the car I wanted at nissan of gadsden no pressure and painless. Will definitely go back More

by SNEWBY3611 Verified Customer Verified Customer

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Wonderful The sales room was immaculate. The sales representatives worked very hard to get me qualified and they did it in a painless manner. The car was as des The sales room was immaculate. The sales representatives worked very hard to get me qualified and they did it in a painless manner. The car was as described on the website and I am very satisfied with my purchase. Thank you Burney! More

by Maggie M Verified Customer Verified Customer

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