Steve Rothe | Page 2

Good service and care All staff have been very responsive to all my needs. I have had questions to issues and all were taken care of in timely manner. My 2018 F150 and I All staff have been very responsive to all my needs. I have had questions to issues and all were taken care of in timely manner. My 2018 F150 and I thank you!!!! More

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Replacing a bad tire I had a bubble form in one of my tires. It was a factory defect and still under warranty. I should have received an new one for free. A compromise I had a bubble form in one of my tires. It was a factory defect and still under warranty. I should have received an new one for free. A compromise was reached at half price. Service was friendly. More

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Palm Bay Ford is #1 I have been using this dealership way before 2013. I can't honestly remember how many cars we bought here but it started for a Ford Explorer. They a I have been using this dealership way before 2013. I can't honestly remember how many cars we bought here but it started for a Ford Explorer. They are always busy but I have never had a problem with service or in purchasing a new vehicle. More

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Palm Bay Ford is very responsive and the staff are very friendly and professional. I have been there several times with different issues and they have always got them taken care of Quickly. friendly and professional. I have been there several times with different issues and they have always got them taken care of Quickly. More

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Poor communication Dropped off our motorhome Wed. Feb 25th AM with engine light on. I received a text that this is the direct phone number for your service adviser. Dropped off our motorhome Wed. Feb 25th AM with engine light on. I received a text that this is the direct phone number for your service adviser. I texted him at 4:40 asking if it would be ready for pickup today. NO Answer. I called that same number Thursday afternoon left a message --please call and let me know what is wrong with the motorhome will it be fixed soon? Told in message must have by Monday need for planned trip. NO call back. I called and complained that I had heard nothing. Need to know if it was going to be ready for our trip. My service adviser called me back Friday late afternoon. Said it was a sensor , part would be in and fixed Monday. Monday came and went , no call . I went there in person Tuesday morning and spoke to my adviser. He called the Back service area. I was told they would change it right away. Told it would be a couple hours. I finally get the Rv back Tuesday afternoon. Check engine light was off and I had only a few hours to load it and head out on our trip to Paris Island for our nephews Marine graduation. While driving the RV light came on again. We did get to our destination but the RV didn't run right and the light went from on to flashing. While there I got another text from my service adviser . It reads: We are reaching out to you to make sure that you had an excellent experience at Palm Bay ford. Please text us back and we will do everything in our power to gain our complete satisfaction. So my repy text is as follows: We are now broke down. Problem isn't fixed. South Carolina is having god awful weather and we are stuck. Will need towed. And now tell me about the confidence we are to have in you and the service. Please advise. Of Course No Reply. We had to have it towed. Rented a car to get home and will have to return once it is fixed to pick it up.. More

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Nothing less than professional all the way. Professional, honest, helpful and knowledgeable sums up this dealership. I have never been disappointed at this dealership, whether it be sales or ser Professional, honest, helpful and knowledgeable sums up this dealership. I have never been disappointed at this dealership, whether it be sales or service. This is the one you go to for sales or service. Also, the coffee is better here. More

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good service Great service in a timely manner. Steve was very helpful in getting my trunk in and taken care of. Thank you for the get experience . Great service in a timely manner. Steve was very helpful in getting my trunk in and taken care of. Thank you for the get experience . More

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I have always had a great experience when bringing my cars in for service. They are always quick, accurate and complete. Steve also informes me when additional items need attention. It's nice to know cars in for service. They are always quick, accurate and complete. Steve also informes me when additional items need attention. It's nice to know I can trust his recommendation. More

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I am writing this review because Palm Bay Ford has never disappointed me. This begins with the person who greets me with a smile and a welcome in the service lane then writes up the service order. They alwa disappointed me. This begins with the person who greets me with a smile and a welcome in the service lane then writes up the service order. They always get the job done right and just as important on time More

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Never a problem Miss De La is excellent, she is on top of things. Informing me of any problems there may be. In attitude, ethics and personality I will give her 100%. Miss De La is excellent, she is on top of things. Informing me of any problems there may be. In attitude, ethics and personality I will give her 100%. More

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