Steve Rodriguez | Page 3

Bought new Mazda here Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. More

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Great service, Low pressure. Professional. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. More

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Bad business ethics Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up an Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up and we were on the test drive within 10 mins of arriving. Once we got back I asked them to go ahead and appriase our trade while we looked around next door. Got back in and the "negotiations" weer underway. They low-balled me on the trade but I showed them NADA values and we met at a middle ground. Lower than I truly wanted but they gave me a decent discount on the 2016 we came in to look at. Once we agreed on a trade number they asked if we had a deal, and I said yes. They went to work up the hard numbers on paper for me to sign off on the deal and that's where things went downhill. The $2000 discount was all of a sudden less that $500 because of the "adders" the car had. I said this was not the price I agreed to so unless they honor the number they told me on the sales prices, no deal. They literally said "that's what dealers do unless you ask for a drive-out number". So guess what....I drove out! Asked for my keys back and said have a nice night. I wouldn't recommend them to anyone. Update...the owner, Chase Smith, called me this morning after reading my reviews to apologize and make things right. They made me another offer on the vehicle and increased the trade value to make up some of the difference. The issue above should not have happened in the first place but they have tried to rectify the situation. Thank you Chase. More

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Awesome car buying expierence! I have to say this was one of the best car buying experiences I have ever had and I been through three (3) car buying experiences in the last 4 years. I have to say this was one of the best car buying experiences I have ever had and I been through three (3) car buying experiences in the last 4 years. I helped my mom, and two brothers negotiate their car price, from Kia, Ford, and Lexus. First of all Russell and Smith Mazda customer service is top notch and world-class customer service. I emailed five (5) different Mazda dealerships in Houston on Thursday, August 27th and the first to respond was Gilton from Russell and Smith Mazda. I emailed Mr. Gilton back informing him to send me a quote without using their incentives. He then emailed me 15 minutes later with a price well below MSRP which I then replied back to schedule a test drive that same day. Fast forward, I get to the dealership at 4:45PM and there I met with Luis. Luis is the salesperson who I had a test drive with (Gilton and Luis work as a team). I told Mr. Luis that I am cross shopping with Honda, Acura, and Mazda. During the test drive, Mr. Luis educated me on the Mazda brand and then showed me what the 2016 Mazda 6 GT w/tech had to offer. I’m convinced now, I’m ready to buy this car right now! The test drive is over; we go in sit down and talk pricing. Mr. Luis told me this is the best they can do since their quote is way below MSRP and less than any other Mazda dealership (which was true). I tried to haggle a little more off and this is when Mr. Luis brings his manager, Mr. Steve Rodriguez. Mr. Rodriguez and I hit off very well; he was very professional and cared about the product they sold. He and I chatted about Mazda’s history and I’m pretty sure he was shocked I knew Mazda’s history even though this was going to be the first Mazda ever in the family. We then chatted about the price and since we clicked, he took a little off and I then agreed to the price. Basically, the experience was a no haggle experience. The price was excellent and below what others were paying. We are waiting for the finance manager since we are financing through Mazda. My wife and I are called in to the finance office and here we met Edgar. Mr. Edgar goes over the pricing, rate, and extended warranties. Mr. Edgar, was very professional and we chatted a long while about my wife and I jobs. He loves us, and goes out of his way to give us the best service. We are done signing papers and it probably took about 30 minutes. I have to pick up the car the next day because the tint person has already clocked out, no problem. My wife and I get there Friday and there is Mr. Gilton, who is ready to educate us on the vehicle and all the cool tech stuff in the car. During this time, he was very courteous and very well educate about this car. He showed us the ins and outs, which was very high tech! He also gave us a tour of the service department, explained to us how to make service appointments, and introduced us to the service advisors. We are done. I finally get to drive our new car home! Monday comes and checked my emails and I see one (1) email from another dealer (finally) their price was only $1000 off the MSRP, no thanks. The other dealers have not emailed me yet, their lost. More

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Rude, no replies to my email These guys from the top to bottom are clowns. Emailed the GM- Steve Rodriguez – after he kept blasting me with ridiculous spam email. Told him I was These guys from the top to bottom are clowns. Emailed the GM- Steve Rodriguez – after he kept blasting me with ridiculous spam email. Told him I wasn’t interested unless I had a human being talk to me instead of robospam. Then he replied once and after I asked him if he had any pre owned Miatas he lied to me and tried to get me to come into this dealership. I had seen this dealership selling used Miatas on Craiglist so why lie to me? Just to sell me a new car? How desperate are these guys? I guess a lot since they have 1 star rating on Yelp. With 4 other Mazda dealerships in the area why would you not treat a customer with respect and politeness? Why lie? Seriously, why lie about this? I’m buying a Miata soon; I like the new look but probably not from these guys. I believe in a long-term relationship not a short one but I guess RSM and I don’t see things the same way. Was hoping to create a nice long term relationship as this would be my second Mazda and my 5th Japanese car. I guess that’s not possible with these guys. More

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Easiest car purchase ever This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressu This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressure, very easy-going and relaxed style, knowledgeable, helpful, and answered all our questions to our satisfaction. The price negotiation was easy and fast. We'd researched costs via KBB, and knew how much we wanted to pay. Otto and his manager worked it out while we went to lunch, and offered us an unbeatable deal - our price, at 0% interest financing, and a customer loyalty discount of $500. We also liked that there was no pressure for us to purchase additional options during the finance phase. The options were presented, and we discussed pros and cons and made our decision without any pressure or undue influence. Russell & Smith is the best dealership we've worked with, hands down (we'd visited 3 other dealers during this process, as we were considering different makes of vehicles). Oh, and my new Mazda 6 is awesome!!! More

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excellent The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. Gilton took the time to explain parts of the manul. made sure I was comfy as well as the kids with me.. He called as well as emailed me to see how things were going wit B.B. ( my car) the icing on the cake was when I had the windows tinted. He bought the vehicle back to my app. Thanks Gilton for the AWESOME sales experience. B.M.Armelin More

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Effortless Purchase - Great Buying Experience First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, our sales rep, Nathan, in service, and Steven in Finance for making our recent purchase effortless. We bought our third and fourth Mazdas at Russell & Smith. We will definitely return here for our next vehicle. More

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