Steve Gonzalez | Page 12

I felt respected and cared about. My new Ford Escape is perfect! The whole transaction was easy-peasy! Both Steve Gonzalez and Jay were friendly and congenial. I would definitely recommend. Thank you to S perfect! The whole transaction was easy-peasy! Both Steve Gonzalez and Jay were friendly and congenial. I would definitely recommend. Thank you to Steve for accommodating our schedule, providing bottles of water for my husband and me and for following through on the commitment to provide us with 2 keys for our new--used--car. I want to add that the ladies room gets my 5-Star rating too! Pristine and Bright! The whole dealership was a pleasant experience! More

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My husband saw a used truck on their website and we went there to go see it. We were greeted by friendly salesman we took it out for a test drive and we fell in love with it. The guys there treated us like there to go see it. We were greeted by friendly salesman we took it out for a test drive and we fell in love with it. The guys there treated us like family and they made us feel like we were buying a brand new truck. I would definitely recommend Karl Flammer Ford to anyone trying to get a good deal on any car or truck. More

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Exceptional customer service and great pricing! While other dealerships decided to price gouge during these difficult times, Karl Flammer Ford treated us very fairly and with a great deal of respect. Al other dealerships decided to price gouge during these difficult times, Karl Flammer Ford treated us very fairly and with a great deal of respect. Although it is over an hour drive for us, we will definitely shop for our next Ford at this dealership. More

by New Lifelong Customer Verified Customer Verified Customer

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Easy car buying experience. No pressure. Very friendly sales staff. Would gladly go back when I'm in the market for a new vehicle again. sales staff. Would gladly go back when I'm in the market for a new vehicle again. More

by hightower8585 Verified Customer Verified Customer

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Mr. Steven was very professional and show great customer service. I will be referring all of my family to purchase a vehicle from Mr. Gonzalez. service. I will be referring all of my family to purchase a vehicle from Mr. Gonzalez. More

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I had a really good experience at the dealer. I am from I had a really good experience at the dealer. I am from orlando FL. I drive more than 2 hours. The experience was amazing starting from the beginn I had a really good experience at the dealer. I am from orlando FL. I drive more than 2 hours. The experience was amazing starting from the beginning. When I called to inquire about a car information. The person who answered the phone was amazing. The lady put attention on me of everything that I was looking for. She transferred me to Steve’s who took care of me. He definitely went above and beyond of customer service. He was with me all the time making sure that I accomplish what came for. He was super passion with me and knowledgeable with all the questions. He definitely helped to got the car that I wanted. I felt like I knew him forever. I definitely would recommend to everyone to buy cars at this dealer. More

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My experience at this dealership was incredible. Steve was super helpful and every question I had asked he responded thoroughly. I would definitely recommend this dealership to anyone in need of a vehicle was super helpful and every question I had asked he responded thoroughly. I would definitely recommend this dealership to anyone in need of a vehicle. More

by effiezaharopoulos Verified Customer Verified Customer

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After three days working with the sales person , 14 text messages six emails and countless phone calls I was never told that the car I was buying was a car in the loaner program. The text and email quote an messages six emails and countless phone calls I was never told that the car I was buying was a car in the loaner program. The text and email quote and offer of the car showed it had 7 miles on it. Call on Saturday morning to make Arrangements to pick up car on Tuesday that is when I was told by my sales person that the car was not a new car but a loaner with 1650 miles. I would never recommend this dealership to anyone and I am looking forward in talking to Ford customer service to see if this is standard sales practice. I also was told that the $2000 protection plan was part of the deal and could not be eliminated from the buy. On my way home also tried to use the windshield washers and found out the reservoir was empty. Great service. On delivery the back seats had grease stains and had to go back to service for cleanup. Ps: love the car. More

by buonotrop Verified Customer Verified Customer

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We just purchased a 2021 Ford Escape. We had gone to 2 dealers. Neither of which even acknowledged us. At one we even headed into the showroom looked at a car and still no one came to ask if we needed hel dealers. Neither of which even acknowledged us. At one we even headed into the showroom looked at a car and still no one came to ask if we needed help. After that we headed to Karl Flammer Ford. Right after we got there Steve Gonzalez came out to greet us and offer help. After looking at a few vehicles we chose one and started the process. Steve never pressured or pushed us in any way. He was professional yet friendly, open, funny and helpful..answering any and all questions we had. We have decided that in all our years of buying a car he’s the best salesman we’ve have ever had. We feel like we got a fair deal! Even the finance manager was wonderful. My husband said she’s the best one we’ve ever dealt with. Offered up all the extra options available but didn’t push us in any way. Every single employee we encountered was friendly. We would never hesitate to recommend this dealership to anyone. Do yourself a favor and don’t even waste your time going anywhere else! We are extremely happy customers! More

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Staff was friendly and not pushy. Steve was very helpful, I work a lot and he had most of the paperwork, etc. done before I even got to the dealership. The whole process was quick and easy. I work a lot and he had most of the paperwork, etc. done before I even got to the dealership. The whole process was quick and easy. More

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