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Steve Gansham
Steve Gansham | Page 11
Internet Sales Manager
Greenway Kia North
625 N US Highway 17-92
Longwood , FL 32750
156 Reviews
156 Reviews of Steve Gansham
October 28, 2023
Vehicle side mirrors stop working and dealer refuse to repair because they claimed repair was done to the car though nothing was ever repaired on our part. Vehicle was purchased in that same condition. So repair because they claimed repair was done to the car though nothing was ever repaired on our part. Vehicle was purchased in that same condition. So this is something they should have cought and address before selling us the vehicle. 2nd key was never provided as promised even though it's a certified pre-owned with warranty. They give me info for a key guy to pay $280 after spending $50,000 on a vehicle. Dealer just want to get the sale and that's it. More
by 24befrance24
Verified CustomerOther Employees Tagged: David Andrew , Jose Vega, Sales person Ricardo
October 28, 2023
My experience from start to finish was perfect! I dropped my car off early (8am: appt at 11a) for a recall replacement item, on my 2024 Kia. I was asked if I was staying w/ my vehicle. I decided to I dropped my car off early (8am: appt at 11a) for a recall replacement item, on my 2024 Kia. I was asked if I was staying w/ my vehicle. I decided to go back home.. He asked if I would like a pickup @ home when it was ready! Really? Absolutely, yes!! I didn’t have to call an Uber. Plus.. My car was ready by 11a. When the driver picked me up- he was very pleasant and we talked about restaurants to try (I just moved to Florida from NC). When we arrived at Kia.. my car was washed & waiting for me to take her home! I love a babysitter that gives my baby back happier & cleaner than I left her! They can watch her anytime! Thanks Longwood Kia Team! More
by Dsweetestsmile
Other Employees Tagged: David Andrew , Jose Vega
October 28, 2023
I am in process of purchasing my 4th Kia from this dealership. I keep returning because of their Service Department. dealership. I keep returning because of their Service Department. More
by cpierce40
Other Employees Tagged: David Andrew , Jose Vega, Cesar, Sekula
October 28, 2023
My service advisor Theo is very thoughtful and takes good care of me.. good follow up care of me.. good follow up More
by Kb
Other Employees Tagged: David Andrew , Jose Vega
October 27, 2023
When I arrived to get my car only one person greeted me and even acknowledged that I was there. My service provider Theo was not very helpful regarding my services and only communicated through text even w and even acknowledged that I was there. My service provider Theo was not very helpful regarding my services and only communicated through text even when I called multiple times. My car was at the dealership for over 1 month waiting for a part and I had to fight to get a rental car when my serviced provider said that I can still drive my car without AC. Very poor customer service. I also asked for an oil change in which she never told me that there was a cost at this dealership because it was not where I purchased the vehicle. After waiting a month for my car when I went to pick up my vehicle it was filthy, and they charged me over $100 for an oil change that I get free at Deland Kia. It wasn’t until I complained that the charge was removed. Honestly this was my first time at this dealership and I will never ever go back for any work on my car. I’d rather drive to Orlando than to ever bring my car back. Lack of communication and poor service by my provider. More
by roseg1729
Other Employees Tagged: David Andrew , Jose Vega, Service provider Theo
October 27, 2023
Irresponsable Poor customer service Disrespectful with clients time and liars. You never know what they are doing for real in your car. with clients time and liars. You never know what they are doing for real in your car. More
by daicyortega
Other Employees Tagged: David Andrew , Jose Vega
October 24, 2023
They definitely do not care about the customer's time. Made an appointment for a recall a week early, when I got there I was told it has to be ordered. When I asked how will I know it is here they said " Made an appointment for a recall a week early, when I got there I was told it has to be ordered. When I asked how will I know it is here they said "you can call or just show up in 3-5 days" Then that oil change took 2.5 hours. Not to mention the time before this they missed a puncture in my tire 2 times. More
by yurivoskov02
Other Employees Tagged: David Andrew , Jose Vega
October 22, 2023
They are fast and have knowledge and they won’t take more time that what is needed time that what is needed More
by kronosn9
Other Employees Tagged: David Andrew , Jose Vega
October 22, 2023
Bad business they will not own up to what they did wrong. Kia is trash Kia is trash More
by Kia is trash
Other Employees Tagged: David Andrew , Jose Vega
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