Service writer was friendly and provided good , timely
service. However, that said, I do not appreciate the computerized service recommendations provided in the "blue sheets". Although I realize this i
service. However, that said, I do not appreciate the computerized service recommendations provided in the "blue sheets". Although I realize this is a supposed added benefit, I detest this and after bringing my car to this dealership for service for ten years straight do not appreciate it!!! I prefer simple .....tell me what's wrong with my car, if anything, don't try to scare me into a purchase!!!
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by farkash
Steve B. provided excellent customer service and
explained every detail. It is very appreciated. I look forward to bringing my vehicle to him for service.
explained every detail. It is very appreciated. I look forward to bringing my vehicle to him for service.
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by Javier
Oct 21, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
The Arrowhead Honda Service Center took care of all my
vehicles needs. Upon arrival at the location very pleased with the customer service. Thanks again
vehicles needs. Upon arrival at the location very pleased with the customer service. Thanks again
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by Justin G
Oct 21, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
Great service as always. Steve Bullock always does a
fantastic job for me. In addition the service is fast, and always give the car back in a clean condition.
fantastic job for me. In addition the service is fast, and always give the car back in a clean condition.
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by george
Oct 21, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
Steve Bullock did an excellent job in personal service
when my Odyssey needed a fan motor replaced. He ordered the warranted part and arranged replacement in a most efficient manner.
when my Odyssey needed a fan motor replaced. He ordered the warranted part and arranged replacement in a most efficient manner.
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by e024128
Oct 09, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
Steve was great by taking my car ahead of opening hours
and service was complete very quickly. Approving the work order was not so easy on your app as it listed 16 found items and asked me to go through e
and service was complete very quickly. Approving the work order was not so easy on your app as it listed 16 found items and asked me to go through each one to approve. Way too much time in my busy world and I approved by phone call. Also - three emails and I am sure a phone call is coming to as ask how things went. I appreciate the follow up but again too much requirements on my end to finish the service.
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by nicks
Oct 02, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
After receiving a recall notice for my Odyssey, Mr. Steve
Bullock handled the service appointment in a fast and efficient manner. In addition my complaint about a noise under the hood resulted in discovery o
Bullock handled the service appointment in a fast and efficient manner. In addition my complaint about a noise under the hood resulted in discovery of a faulty fan motor which was ordered for replacement. I took advantage of the shuttle service to get me home while my vehicle was being serviced. Overall my experience was excellent.
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by e024128
Sep 30, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
Making a service appointment is easy, convenient and
within a day or two. Steve B expertly handles any work needed and always keeps me informed.
within a day or two. Steve B expertly handles any work needed and always keeps me informed.
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by Tom AZ
Sep 25, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
Steve Bullock was excellent. Very professional and
personal. He kept me informed of what was going on and answered all my questions. Highly recommend him.
personal. He kept me informed of what was going on and answered all my questions. Highly recommend him.
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by patricia
Sep 15, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
I was only in for an oil change, tire rotatation, and air
filters. It was just routine maintenance. They washed the car when the service was completed. I waited about an hour and a half. Nice waiting area wi
filters. It was just routine maintenance. They washed the car when the service was completed. I waited about an hour and a half. Nice waiting area with a coffee machine I 7
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by susank623
Sep 02, 2020 -
Arrowhead Honda responded
Thanks for leaving us such a review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
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