Steve Brandon

I had a terrible experience with Kenosha Toyota and their General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officiall General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officially appraised my trade-in. Kevin reached out to ask about my previous experience with his sales team while a was in the market for a car, and I told him I was going to buy from Serra. He insisted he could beat their quote but needed to inspect my car. Since Kenosha Toyota is far away from me ( I live in Port Washington), I explicitly told Kevin: "Serra already inspected my car. If you can agree to match their $40,000 trade-in offer, I'll buy it from you, Otherwise, I’m going with Serra. I do not want to go back and forth between dealership no more."Kevin texted me back and explicitly said YES to the $40,000 trade-in price and send me the quote and then the final buyer's order; Based entirely on his written word, I drove all the way out there to pick up the new car. Instead of honoring the deal, they made me wait until the very last minute on delivery day, only for Kevin to backtrack and say, "My sales manager said I can't offer you the $40,000."When I confronted Kevin about breaking his word and making me waste my time, he told me I should go to another dealer to appraise my car!! we got into an argument. I demanded my paperwork back and walked out. They are completely dishonest, refuse to honor written text confirmations, and rely on shady bait-and-switch tactics to lure you through the door. I have pictures of the text message, emails and the buyer's order from him ,where Kevin and his team explicitly agreed to the price. This deliberate bait-and-switch tactic caused me significant financial and time inconvenience. Please I request that the Dealer Licensing Unit review this dealership's practices and take appropriate administrative or regulatory action, I had to borrow money to get the casher's balance we agree to, I had to buy and then cancel an insurance for the new car, cancel the insurance for my truck and then I had to purchase the insurance for my truck again, I had a road trip planed for that car, on top of that the gas and time wasted to drive over there etc. More

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Sell you extended warranty’s that they won’t honor. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it. More

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