Stephen Plona | Page 9

I scheduled and oil change and was given and appointment 2 weeks out. Sorry but I went to Reynolds the following day and they serviced my car 2 weeks out. Sorry but I went to Reynolds the following day and they serviced my car More

by Leswebb2 Verified Customer Verified Customer

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Very friendly and helpful staff. The service department was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of S was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of Secor Volvo. I have been a customer there for 30 years. More

by RETIRED1946 Verified Customer Verified Customer

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I have always had a positive experience, everyone is very professional, friendly and committed to helping the customer with their service and purchase questions and needs. professional, friendly and committed to helping the customer with their service and purchase questions and needs. More

by swhobbes Verified Customer Verified Customer

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Steve , our salesperson, was perfect for us. The financial process was prepared in advance and very easy and stress free. The customer oriented vibes were lacking in the showroom both times I was i financial process was prepared in advance and very easy and stress free. The customer oriented vibes were lacking in the showroom both times I was in there and I had never been before. I almost left as people were around but no one acknowledged me. I started getting a car in the showroom and still no response. I had to go to someone in their office looking at their cell phone and asked if anyone worked there sarcastically. He yelled from his chair a name of someone who came immediately. The sale would never have happened if Steve didn't take over at that moment. More

by DSIMPSONS Verified Customer Verified Customer

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salesperson very knowledgeable about the vehicle. paperwork very sloppy. sales proposal I requested to be redone twice. wrong VIN number on my original paperwork required me to come back in vehicle. paperwork very sloppy. sales proposal I requested to be redone twice. wrong VIN number on my original paperwork required me to come back in to pickup. when i came back the first time waited 20 minutes just for sales manager to tell me paperwork wasn't ready. returned 2nd time paperwork change required a new license plate so i waited again. car not properly cleaned upon pickup. Dirt marks on steering wheel and driver side door. More

by RRIEDL Verified Customer Verified Customer

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Excellent dealership on all fronts: sales, service, contact. Highly recommend Secor Volvo. My 4th car from them! They still help me figure out all the new controls! contact. Highly recommend Secor Volvo. My 4th car from them! They still help me figure out all the new controls! More

by JILL.FLUTE Verified Customer Verified Customer

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Excellent team and dealership. They made purchasing a new car a seamless & effortless experience. Stephen and Steve know the cars & business well- marvelous team! Highly recommend this dealership. new car a seamless & effortless experience. Stephen and Steve know the cars & business well- marvelous team! Highly recommend this dealership. More

by JO Verified Customer Verified Customer

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I already knew what I wanted. Stephen handled my purchase quickly and efficiently. I was in and out with my new Volvo in 1 hour. Excellent experience! purchase quickly and efficiently. I was in and out with my new Volvo in 1 hour. Excellent experience! More

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The best car purchase experience we have ever had. Steve Plona was helpful, kind and thoughtful throughout the whole process. We could not be happier. Thank you! Plona was helpful, kind and thoughtful throughout the whole process. We could not be happier. Thank you! More

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Eric Weiss made the appointment for me for the recall on the seat belt, my reappearing battery charge message and that I had checked the oil and it may have needed an addition and the wait was minimal and J the seat belt, my reappearing battery charge message and that I had checked the oil and it may have needed an addition and the wait was minimal and Julie said they reset the battery and it was at a 100% charge, added a quart of oil and I was all set. John in the body shop helped me by looking at my bumper with paint missing and said it was rubber and better off doing nothing so I was done at that point and had spent almost nothing. Also asked Steve in Sales about racks for the car to carry my canoe which he showed me and explained. They can be ordered from the Parts Department and Julie provided the VIN number and Chris took it from there and provided a spec sheet, part number and price. It was one stop shopping. Very easy! Thanks everyone! More

by JMCINNIS Verified Customer Verified Customer

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