Stephen Plona
Stephen Plona at Secor Volvo Cars

Stephen Plona | Page 4

Sales & Leasing Consultant

Secor Volvo Cars

575 Broad Street
New London, CT 06320

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5.0
210 Reviews

Dealership Experience

37 yrs, 10 mos

Industry Experience

42 yrs, 6 mos

5.0

210 Reviews

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210 Reviews of Stephen Plona

May 25, 2024

Dealership Rating
Employee Rating

Great experience, very in depth detail in explaining all the features.. Transaction was hassle free, Friendly greeting and assured me that I was in good hands with a highly rated vehicle in safety, reliabil More

by JosephDeal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters

May 27, 2024

Secor Volvo Cars responded

Hi Joseph! We're delighted to hear that you had a great experience with us at Secor Volvo Cars. Thanks for sharing your positive feedback! Enjoy your vehicle and drive safely!

May 22, 2024

Dealership Rating
Employee Rating

We had an excellent experience at Secor. Our salesman Steve was great! He was very nice , not pushy , and very knowledgeable. Would recommend others to see him. More

by limanni91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters

May 23, 2024

Secor Volvo Cars responded

We're delighted to know you had an excellent experience with Steve & the team at Secor Volvo Cars! We appreciate your recommendation and look forward to assisting you in the future. Safe travels!

May 20, 2024

Dealership Rating
Employee Rating

Best service around staff very friendly helpful and knowledgeable would recommend and will return for future services More

by ANSWER331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Secor Volvo Cars responded

We're delighted to know you had a great experience with our team at Secor Volvo Cars! Your recommendation means the world to us. Looking forward to assisting you in your future services!

May 15, 2024

Dealership Rating
Employee Rating

Best experience I’ve had car shopping. Friendly, knowledgeable and to the point. Steve Plona was great, no sales games, took his time to make sure we knew all the in and out of car, very More

by ehamct
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters

May 15, 2024

Secor Volvo Cars responded

We're so glad to know you had a great car shopping experience with us at Secor Volvo Cars! It's wonderful that Steve was able to provide the knowledgeable and straightforward service we strive for. Thanks for sharing your feedback!

March 24, 2024

Dealership Rating
Employee Rating

Service department was not helpful and delayed my service. Not impressed at all wasted most of my day following up with them. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 25, 2024

Secor Volvo Cars responded

I was sorry to hear that you found our service department not helpful. I would be interested to learn more details and assist if possible. Please feel free to contact me at your convivence. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars eweiss@secorauto .com 860-442-3232 x103

March 09, 2024

Dealership Rating
Employee Rating

Superb Volvo service department. Consistently excellent over many years across multiple vehicles. Eric has gone way above what's merely necessary to ensure every service visit is to More

by DRDRUGDEV
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Keith Mattingly , Julie Mei

Mar 11, 2024

Secor Volvo Cars responded

We're glad to know that you've consistently had excellent experiences with Eric and our service department at Secor Volvo Cars. We look forward to serving you again! Safe travels!

March 02, 2024

Dealership Rating
Employee Rating

We are very happy with the Secor Volvo dealership and service, but since we are old s as nd only have our volvo, having a service is hard on us. We wish Secor had a loaner or could provide a ride. More

by STONEHOLM
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Mar 04, 2024

Secor Volvo Cars responded

We're so glad to know you've had a positive experience with our dealership and service at Secor Volvo Cars. We appreciate your feedback about the loaner car situation, it's something we'll definitely consider for future improvements. Thanks for choosing us!

March 02, 2024

Dealership Rating
Employee Rating

Excellent service. Julie was very knowledgeable. Answered all my questions. The loaner car was perfect! More

by MELODY.PHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters , Julie Mei

Mar 04, 2024

Secor Volvo Cars responded

We're glad to know you had an excellent service experience with Julie at Secor Volvo Cars! We always aim to provide knowledgeable assistance and convenient solutions. Thanks for the review!

January 20, 2024

Dealership Rating
Employee Rating

The service team is responsive and accommodating. Repairs are done right and honestly. There are no sales pressures for suggested service work recommendations made. More

by ABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Keith Mattingly , Julie Mei

Jan 22, 2024

Secor Volvo Cars responded

We're glad to know that our service team at Secor Volvo Cars met your expectations! We always aim for honest and pressure-free experiences. Thanks for the positive feedback, we appreciate it!

January 11, 2024

Dealership Rating
Employee Rating

My overall experience was amazing. Steve was very welcoming and diligent and reviewing all the features the vehicle had. He was very thorough and made sure I was comfortable with the v More

by anthony.andrade57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2024

Secor Volvo Cars responded

Hi Anthony! We're so glad to know that Steve made your experience at Secor Volvo Cars a memorable one. We appreciate the recommendation and are here if you need anything else!

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