Stephen Lindsay | Page 2

I had one of the most disappointing car buying experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. Th experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. The sales process itself felt polished at first, but that quickly changed the moment the transaction was complete. What should have been an exciting purchase turned into frustration almost immediately. Within days of receiving the vehicle, serious issues surfaced that should have never made it past inspection. Instead of stepping up and taking ownership, the dealership’s response was minimal, dismissive, and frankly unacceptable for a luxury brand experience. What stands out the most is the complete drop-off in support after the sale. Once they had the deal closed, the urgency, communication, and willingness to help disappeared. There was no real effort to make things right, no sense of accountability, and no urgency to resolve the situation in a way that matched the level of investment made. If you are buying locally, you might have more leverage. But if you are purchasing from out of town, you are taking on significant risk. Based on my experience, once you leave with the vehicle, you are largely on your own. Don’t just take my word for it. Go read the BBB reviews, especially from other out-of-town buyers. There is a clear pattern of similar experiences, particularly around post-sale support and how issues are handled once the paperwork is signed. What should have been a great experience quickly turned into regret. The lack of effort, lack of ownership, and lack of follow-through completely soured what was supposed to be an exciting purchase. I would not recommend this dealership, especially if you are not local. More

by tlsmithjr Verified Customer Verified Customer

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Great team who supported or buying process professionally and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. More

by WGMOKC Verified Customer Verified Customer

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Very unresponsive. Process took way too long. Still don’t have a front license plate holder that they promised Process took way too long. Still don’t have a front license plate holder that they promised More

by BELLATORBARRY Verified Customer Verified Customer

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I recently had an outstanding experience at Genesis in Edmond! From the moment I walked in, the staff was welcoming and knowledgeable. They took the time to understand my needs and helped me find the perf Edmond! From the moment I walked in, the staff was welcoming and knowledgeable. They took the time to understand my needs and helped me find the perfect vehicle. The selection was impressive, and I appreciated the no-pressure sales environment. The process was smooth and efficient, and I left feeling confident in my purchase. I highly recommend Genesis for anyone in the market for a new car. Exceptional service and a great selection! More

by longnguyen3788 Verified Customer Verified Customer

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