Stephen Jones | Page 5

Terrible way to treat a customer! I would say they had bad customer service, but in reality they had no customer service. I called at 8am and talked to Tammy to inquire about a used tr I would say they had bad customer service, but in reality they had no customer service. I called at 8am and talked to Tammy to inquire about a used truck they had listed online. She said it was still available, and since it was exactly what I had been looking for and at a good price I told her I wanted to buy the truck. I offered to give them a credit card number as a deposit (was willing to pay full asking price) or buy the truck on my card. I told her I had a few meetings and then I would be on my way to the dealership, no more than a few hours. I do a lot of business with my local Ford dealer and offered to have the GM call them to verify I was a serious buyer. Finished with my meetings, picked up the cash from the bank and was on my way at 10am when Tammy called back and said they sold the truck. It's this kind of dealership that give all car dealers and Ford a bad name. I have never seen a dealer that would not hold a truck for even a few hours for a buyer who was coming from out of town. Especially one paying full price with cash. Don't bother driving any distance to look at their inventory, it's first come first serve and they must be hard up for sales with that kind of service! Extreamly disappointed they would do this to a loyal Ford customer of 35years. Called GM, left a message, did not receive a call back. More

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Satisfaction of Salesman We Purchased a New Ford F-250 from Ken Deas at Rountree Moore Ford Lincoln and Had a great experience. Ken was very kind and courteous his professiona We Purchased a New Ford F-250 from Ken Deas at Rountree Moore Ford Lincoln and Had a great experience. Ken was very kind and courteous his professional attitude and knowledge of the Ford products really impressed me. Ken was very welcoming, friendly, and above all gracious. He did his best to accommodate not only myself but my small child that tagged along. As you may can imagine vehicle shopping with a five year old can be quite challenging. I would like to personally Thank Ken and The Staff at Rountree Moore Ford on The Wonderful Costumer Service we received!! More

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Ken deas Ken Deas is the best automobile salesperson in all areas of the car buying experience. His detail to customer service is by far the sales field today. Ken Deas is the best automobile salesperson in all areas of the car buying experience. His detail to customer service is by far the sales field today. Rountree Moore Ford Is lucky to have him as part of their sales team. More

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No fuss when you buy through Russ Russ Waters was patient, non-pushy, knowledgeable and very helpful both during and after my search for a used minivan to meet all my needs. He listene Russ Waters was patient, non-pushy, knowledgeable and very helpful both during and after my search for a used minivan to meet all my needs. He listened, then searched the computer and found just what I needed. Only took a few hours from start to completed sale. NO FUSS WHEN YOU BUY THROUGH RUSS! More

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Russ makes car buying a pleasure Russ met me at the door with a smile and firm handshake. I told him we were looking for a small car that would give us very good gas mileage. After Russ met me at the door with a smile and firm handshake. I told him we were looking for a small car that would give us very good gas mileage. After looking at several models he showed me a 2015 Kia which we decided to buy. Russ made it a very enjoyable experience in dealing with Roundtree Moore. No hard pressure what-so-ever. He makes it feel like you are talking with a friend, not a salesman. More

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This was a great buying experience. All of the sales staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying e staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying experience. We would recommend this dealership to provide a competitive price in a relaxed atmosphere. More

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Derek was extremely helpful as we decided upon a new purchase and wonderful to work with! I would recommend Derek to anyone planning a vehicle purchase. purchase and wonderful to work with! I would recommend Derek to anyone planning a vehicle purchase. More

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Absolutely recommend Rountree Moore! We drove from Georgia to purchase a Ford Fusion. We called beforehand & told them what we were looking for & how much we wanted to pay. They made it so worth our w Georgia to purchase a Ford Fusion. We called beforehand & told them what we were looking for & how much we wanted to pay. They made it so worth our while. There was no back-and-to with figures & Eddie Gregory was very straight forward & helpful. I am so excited about my new car & I tell everyone where it came from. I will definitely be visiting them again in the future. More

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